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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 equity net crm


Three Es of CRM
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer experiences to differentiate

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » equity net crm

Has Intentia Turned The Corner? Almost.


There is, at long last, an upbeat announcement from Intentia. It has all but turned the corner, with both a new product portfolio and a rapid increase in license revenue. The company finally seems to be achieving expansion concurrently with achieving profitability.

equity net crm  company's cash and stockholders' equity values have more than halved during the last 12 months as Intentia, like many of its competitors, has had the misfortune of concurrently tackling international expansion and ambitious product development in a sluggish and morphing market. Nevertheless, Intentia has rounded out its platform-independent extended ERP product portfolio, which also features strong industry-specific functionality and expertise (see User Recommendations). Movex NextGen release, its Read More

Industri-Matematik Posts 2Q00 Loss But Sells CRM


Industri-Matematik 2Q00 revenues decreased 21% over the same period last year. More alarming is a four-year decline in license revenues, a trend that IMI hopes to reverse with its new suite, VIVALDI, and IBM.

equity net crm  in exchange for an equity stake. Although IMI rightly counts this a win, it is doubtful that license revenues will emerge from the deal, given that few Internet companies ever achieve long term viability and IPOs have historically underperformed the rest of the market. Still, the contract provides IMI with a much-needed Internet test bed for its veteran SCE software. User Recommendations In spite of its disappointing showing, distribution-centered companies who sell high-volume, fast-moving goods via Read More

Intentia Possibly Seeing Daylight


Intentia hopes it is entering a new growth phase, with a new product portfolio and a rapid increase in license revenue. The company finally seems determined to expand concurrently with achieving profitability.

equity net crm  company's cash and stockholders' equity values have more than halved during the last 12 months. Intentia, like many of its competitors, has had the misfortune of concurrently tackling international expansion and ambitious product development in a sluggish and morphing market. On a positive side, there seems to be a light at the end of a tunnel. Intentia claims to have rounded out its platform-independent extended ERP product portfolio, which also features strong industry-specific functionality and Read More

Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond?


While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may, on the other hand, indicate that the niche CRM vendors without a clear differentiating value proposition have not much to look for there in the long run.

equity net crm  it should enable Platinum Equity to immediately increase its presence and customer base in the CRM market. Applix's iCRM suite is a web-based collaborative solution that optimizes and integrates local and disparate operations for marketing, sales, customer service, partner management, quality assurance, help desks and internal IT organizations. To that end, it includes Applix iHelpdesk , Applix iSales , and Applix iService components, all based on the company's iEnterprise platform, which provides a Read More

Agiline CRM


Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other front-office and back-office applications. To help your mobile representatives, Agiline provides a disconnected version that allows complete access to customer information.  

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Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

equity net crm  customer satisfaction,CRM software,CRM ROI,CRM solution,old CRM solution,new CRM solution,modern CRM solution,cloud computing and CRM,Compare Business Products Read More

On-Premise vs. On-Demand CRM


When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision.

equity net crm  On-demand CRM,On-premise CRM,on-demand CRM pros and cons,On-premise CRM pros and cons,CRM delivery model considerations,CompareBusinessProducts.com Read More

Extending CRM Concepts in ERP Systems


If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the "CRM concept" really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know.

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Soffront CRM


The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM.  

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

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Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

equity net crm   Read More

Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions


The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller businesses.

equity net crm   Read More