Computer maintenance management system (CMMS) packages are excellent tools for collecting, analyzing, and reporting data and can offer insight into a process’ problem. Critical success factors for the effective use for the CMMS involves clear support from management and measurable drivers involving time, quality, and cost.
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(CMMS) or generating numerous reports. Instead, management is focused on results, which implies continuous improvement. A CMMS package provides an excellent tool for collecting, analyzing, and reporting unlimited amounts of data. However, the difficulty is distilling the information into a form that can be used to make better decisions, and to continuously improve processes. Take, for instance, the process by which work is requested. Is maintenance operations satisfied by the average response time? Is