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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » epo innovative outsourcing


Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

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Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

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Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling

epo innovative outsourcing  read his competitor''s annual report, and noted that they were profitable again this year. The competitor''s revenues are the same as the CEO''s company, but its costs are lower. Meanwhile, the CEO''s company is unable to raise prices, can''t afford to offer 24-hour customer service, and the competitor is starting to take market share at every turn. And, by the way, the CEO''s company lost money again this year. The CEO continues to ponder . . . Both companies have similar transaction volumes. How does my Read More...
Improving HR through Business Process Outsourcing
In this interview, IDC''s program director for human resources (HR) and talent management services answers five questions about business process outsourcing (BPO

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Sarbanes-Oxley and Its Impact on IT Outsourcing
The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization

epo innovative outsourcing  company’s financial records and reports. We’ll look at ways in which outsourcing companies can take proactive measures to meet both the spirit and letter of compliance guidelines through audits and adherence to industry best practices. Read More...
How to Ensure IT Outsourcing Value in the Public Sector
In the public sector, where it’s often more about process than the business case, recompeting a current outsourcing relationship doesn’t always make the most

epo innovative outsourcing   Read More...
Innovative Ideas for the Decade Ahead
Many business executives have realized that an operating environment that values cash, profit margins, and risk mitigation plays to the skills and capabilities

epo innovative outsourcing  a procurement operation. This report draws on the experience, performance, and perspective of nearly 250 chief procurement officers and other procurement executives to provide a comprehensive industry-wide view into the current state of the procurement world. Read more. Read More...
Software Outsourcing Service
Depending on customers@ needs, HopeRun provides offshore software outsourcing using a number of different models, including application development, QA

epo innovative outsourcing   Read More...
Procurement Outsourcing: 10 Things Companies Really Want to Know
Procurement Outsourcing: The 10 Things Companies Really Want to Know draws upon recent discussions with dozens of companies that are exploring outsourcing

epo innovative outsourcing   Read More...
University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

epo innovative outsourcing  Offshoring,educational institution,IT transformation,IT strategy,IT outsourcing Read More...
Outsourcing in Latin America
Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the crisis has had for Latin America

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Application Software Outsourcing: Six Experiences to Consider When Choosing the Best Provider
When there is an outsourcing failure in the application software area, “poor partner performance” is a reason that frequently appears in the post-mortem report.

epo innovative outsourcing  appears in the post-mortem report. But, who is responsible for choosing the outsourcing provider? Instead of blaming the lousy job that you’ve received, it is more helpful to investigate how you have ended up with this incapable partner if you don’t want to fall into the same trap again. You can never be too careful when choosing outsourcing partners and you should look through all the aspects or features of your candidates that will affect your selection decisions. Some of the aspects (e.g., Read More...
Application Software Outsourcing: Buyers Are Seeking More Expertise from Providers
In a previous blog post, based on TEC’s outsourcing selection criteria, I summarized 6 types of experiences that a buyer should consider when choosing the best

epo innovative outsourcing   Read More...
Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

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Outsourcing with Confidence. Improving Communication, Visibility, and Quality Control
Outsourcing of software development work requires careful considerations and practices to alleviate the potential challenges involved. This white paper

epo innovative outsourcing   Read More...

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