As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.
enterprise unified communications comparison
service provider to the enterprise organization and eventually to the end user, and as the end user becomes empowered and more sophisticated, so too, must the monitoring and management tools provided by the network. If there is one thing that VoIP has taught us, and a mistake that cannot be repeated, is that although it is possible to render voice waves and bits and to put them into packets that there is a lot more to the entire puzzle than just this. Voice is an IP application, but it is not “just