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Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

engagement profitability  demand greater visibility into engagement pricing and structure. In addition, they increasingly focus on outcomes and demand more choices ' both in terms of services and providers ' at lower costs. Intense Competition In addition to satisfying discerning clients, professional services firms must deal with increased competition in a variety of forms. The availability of online information, the pace at which the competition copies innovative ideas, and industry consolidation result in a steady and relentles Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » engagement profitability


The Path to Realization: Predictive Service Execution for Professional Firms
The lifeblood by which executives in professional services organizations (PSO) manage their businesses has traditionally centered on the concept of realization,

engagement profitability  while maximizing cash flow, engagement profitability, and customer satisfaction. Read More...
JDA FOCUS 2012: A Real-time Cloud to Serve the “Connected Consumer”
It seems JDA Software, a leading supply chain management (SCM) solution vendor, is just a short step away from being able to manage the entire SCM process

engagement profitability  blueprint for JDA Customer Engagement Cloud . The idea behind this offering is to balance profitability and customer satisfaction. FOCUS 2012 provided the opportunity to see the product in action. Retailers can convert “connected” shoppers into buyers if they can provide consistent experience, access, and brand image for customers. To that end, JDA Customer Engagement Cloud captures customer interactions across multiple channels—mobile, e-commerce, partners, social media, and store—to understand Read More...
Yes or No: The Two Models for Implementing Project Portfolio Management
Two models exist for implementing project portfolio management (PPM) systems: the engagement profitability model, and the budget alignment model. The former

engagement profitability  a PPM system: The engagement profitability model The budget alignment model In the engagement profitability model, projects and programs are vehicles for managing revenue-generating engagements with customers that produce profit margins. Decisions and behavior are driven by the profitability of customer engagements. Examples of the engagement profitability model include IT services firms and professional services departments within product companies. The budget alignment model corresponds with an oper Read More...
CRM 101
Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM?CRM is more than a software application

engagement profitability  improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation and ongoing programs with the appropriate organizational framework. CRM also includes sales force automation (SFA), customer service and support, and enterprise marketing management. Top Benefits of CRM CRM provides you with customer insight and a real-time information pipeline, which allows for accurate and timely forecasting. This allows you to build and focus Read More...
Eliminating Mining Industry Profitability Killers through a Common Decision Environment
Mining corporations and their operating units are under constant pressure to improve financial performance. Efforts to become financially healthy are hampered

engagement profitability  Mining Industry Profitability Killers through a Common Decision Environment Mining corporations and their operating units are under constant pressure to improve financial performance. Efforts to become financially healthy are hampered by the operational profitability killers embedded in traditional processes. Find out how technology-supported collaborative decision making drives key efficiencies at all stages of the asset lifecycle, from planning and construction through production and into Read More...
Protect Product Safety: How Manufacturers Can Boost Efficiency and Profitability with a Holistic, Proactive Product Compliance Strategy
Process manufacturers can no longer rely on purely reactive strategies to product safety. Now, reactive strategies such as lot tracking need to be incorporated

engagement profitability  Product Safety: How Manufacturers Can Boost Efficiency and Profitability with a Holistic, Proactive Product Compliance Strategy Process manufacturers can no longer rely on purely reactive strategies to product safety. Now, reactive strategies such as lot tracking need to be incorporated into holistic strategies that include proactive measures to assess risk and prevent costly quality assurance (QA) events like product recalls. Learn how you can develop a product safety master plan that reduces Read More...
A Clear-cut Approach to Collections Is Essential for Profitability
In 2002, US suppliers wrote off more than $18 billion (USD) in bad checks. And the bankruptcy picture has certainly not improved since then. Companies that act

engagement profitability  Clear-cut Approach to Collections Is Essential for Profitability A Clear-cut Approach to Collections Is Essential for Profitability If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Maximizing your profitability is only possible with an accurate picture of your costs. With operational costs consuming a high percentage of your revenues, we understand that maximizing yield and keeping strict control of costs and reducing waste in all areas Read More...
Mobile Commerce: The Path to Customer Engagement
More personal, portable, and in many cases more powerful than any computing device in the past, mobile phones deliver new opportunities for enterprises to

engagement profitability  The Path to Customer Engagement More personal, portable, and in many cases more powerful than any computing device in the past, mobile phones deliver new opportunities for enterprises to establish, nurture, and maintain relationships with customers. But unlike most advances in which enterprise use leads consumer use, the mobile phone revolution has developed in the opposite way: customers are already comfortable with the technology and expect enterprises to allow the kind of interactions they want. This Read More...
Strategies for Profitable Growth with IT Services
Service excellence alone is not enough to ensure future growth and profitability in today’s challenging market. Streamlining IT processes is essential to your

engagement profitability  for Profitable Growth with IT Services Service excellence alone is not enough to ensure future growth and profitability in today’s challenging market. Streamlining IT processes is essential to your business workflow. Whatever your professional services software needs—from customer relationship management (CRM) to human capital management—it’s time to learn your lessons: find out key strategies and best practices that can help your company grow profitably. Read More...
Success Story: Samsung Electronics
Despite its success and profitability, Samsung’s network division—operating in a rapidly changing, highly volatile sector of the technology industry—nonetheless

engagement profitability   Read More...
Fostering Employee Engagement in Your Organization
Fostering employee engagement is critical to creating an effective, innovative workplace. Increased employee engagement has the potential to positively impact

engagement profitability  Employee Engagement in Your Organization Fostering employee engagement is critical to creating an effective, innovative workplace. Increased employee engagement has the potential to positively impact your entire organization, and bring about higher accountability to performance across the board. Employee engagement is also a key factor in career development—engaged employees are far more likely to be effective and charismatic leaders. This white paper looks at ways to measure and increase Read More...

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