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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 engagement profitability


Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

engagement profitability  demand greater visibility into engagement pricing and structure. In addition, they increasingly focus on outcomes and demand more choices ' both in terms of services and providers ' at lower costs. Intense Competition In addition to satisfying discerning clients, professional services firms must deal with increased competition in a variety of forms. The availability of online information, the pace at which the competition copies innovative ideas, and industry consolidation result in a steady and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » engagement profitability

The Path to Realization: Predictive Service Execution for Professional Firms


The lifeblood by which executives in professional services organizations (PSO) manage their businesses has traditionally centered on the concept of realization, measured through metrics. Predictive Service Execution enables firms to deliver consistent and timely services while maximizing cash flow, engagement profitability, and customer satisfaction.

engagement profitability  while maximizing cash flow, engagement profitability, and customer satisfaction. Read More

Salesforce Marketing Cloud Unveiled Today


Today at Dreamforce Salesforce introduced the Marketing Cloud. The platform offers several capabilities that appear to be handy for marketers. Social listening enables users to gain real-time insight into more than 400 million social sources. Social content facilitates the publishing of content on venues that are close to customers (social networks, mobile apps, or Web sites). Social engagement

engagement profitability  or Web sites). Social engagement allows for multichannel communication with customers. Social advertising enables marketing teams to organize and deliver social ad campaigns. Social workflow and automation uses analytics to filter and organize the large mass of conversations occurring simultaneously. Track campaign ROI displays real-time feedback regarding the profitability of campaigns. Read More

Yes or No: The Two Models for Implementing Project Portfolio Management


Two models exist for implementing project portfolio management (PPM) systems: the engagement profitability model, and the budget alignment model. The former uses projects and programs as vehicles for managing revenue-generating engagements. The latter is an operational environment where project value varies, and project costs constitute an expense overhead. PPM can align these models to shorten engagements through standard implementation plans.

engagement profitability  a PPM system: The engagement profitability model The budget alignment model In the engagement profitability model, projects and programs are vehicles for managing revenue-generating engagements with customers that produce profit margins. Decisions and behavior are driven by the profitability of customer engagements. Examples of the engagement profitability model include IT services firms and professional services departments within product companies. The budget alignment model corresponds with an Read More

JDA FOCUS 2012: A Real-time Cloud to Serve the “Connected Consumer”


It seems JDA Software, a leading supply chain management (SCM) solution vendor, is just a short step away from being able to manage the entire SCM process. Focused on the retail industry, JDA helps retailers satisfy “connected, always-on” consumers. TEC principal analyst P.J. Jakovljevic recaps JDA FOCUS 2012, which highlighted the vendor’s aggressive move into the cloud.

engagement profitability  blueprint for JDA Customer Engagement Cloud . The idea behind this offering is to balance profitability and customer satisfaction. FOCUS 2012 provided the opportunity to see the product in action. Retailers can convert “connected” shoppers into buyers if they can provide consistent experience, access, and brand image for customers. To that end, JDA Customer Engagement Cloud captures customer interactions across multiple channels—mobile, e-commerce, partners, social media, and store—to understand Read More

9 Key E-mail Strategies for 2008


Many marketers are continuing to improve subscriber engagement levels in their e-mail campaigns. But sending more e-mail doesn’t necessarily drive more revenue in the long run. Sending more relevant e-mail does. Learn about nine key strategies for e-mail marketing success, including best practices for reactivation techniques, automatic message-based e-mail, and the all-important preference center for your subscribers.

engagement profitability  continuing to improve subscriber engagement levels in their e-mail campaigns. But sending more e-mail doesn’t necessarily drive more revenue in the long run. Sending more relevant e-mail does. Learn about nine key strategies for e-mail marketing success, including best practices for reactivation techniques, automatic message-based e-mail, and the all-important preference center for your subscribers. Read More

IFS Has A Magic Growth Formula; But What About Profitability?


In November, IFS, a business applications vendor with headquarters in Linkoping, Sweden, reported results for Q3 2000. IFS will enter 2001 with a new product portfolio and a rapid increase in license revenue. However, profitability does not seem to be in the offing.

engagement profitability  Has A Magic Growth Formula; But What About Profitability? IFS Has A Magic Growth Formula; But What About Profitability? P.J. Jakovljevic - December 19, 2000 Event Summary In November, IFS Industrial & Financial Systems , a business applications vendor with main headquarters in Linkoping, Sweden, reported results for Q3 2000 (See Figure 1). IFS' net sales for the first nine months increased by 22%, to $161.7 million, compared with $133.1 million for the corresponding period in 1999. License sales rose Read More

Symix Maintains Consistent Profitability Despite Y2K Market Conditions


On October 21, Symix Systems, Inc. announced financial results for the first quarter ended September 30, 1999. Total revenue increased 19 percent to $32.1 million, compared with $26.9 million for the same period in the prior year. The Company reported net income of $895,000, or $0.12 per share (diluted), versus $857,000, or $0.12 per share (diluted), for the same period last year.

engagement profitability  Maintains Consistent Profitability Despite Y2K Market Conditions Event Summary On October 21, Symix Systems, Inc. announced financial results for the first quarter ended September 30, 1999. Total revenue increased 19 percent to $32.1 million, compared with $26.9 million for the same period in the prior year. The Company reported net income of $895,000, or $0.12 per share (diluted), versus $857,000, or $0.12 per share (diluted), for the same period last year. Services revenue for the quarter was $18.7 Read More

Customer Process Management Drives Profitability in Financial Services


As competition in the financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through process efficiency. By developing rich integration between customer data and allowing that data to be managed by the business users, customer process management (CPM) enables financial services organizations to adapt to changing market demands and maximize their competitive edge.

engagement profitability  Process Management Drives Profitability in Financial Services As competition in the financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through process efficiency. By developing rich integration between customer data and allowing that data to be managed by the business users, customer process management (CPM) enables financial services organizations to adapt to changing market demands and maximize their competitive edge. Read More

Innovation Management in the Web Era


In today’s Web-connected era of business, the quest for new ideas that boost competitive edge and deliver new sources of profitability is no longer a solitary activity. The Web has become a source of breakthrough innovation—enterprises no longer have to invest in expensive tools and skills to spark and manage innovation. Get tips on how you can best deploy the Web for better innovation management and profit enhancement.

engagement profitability  Management in the Web Era In today’s Web-connected era of business, the quest for new ideas that boost competitive edge and deliver new sources of profitability is no longer a solitary activity. The Web has become a source of breakthrough innovation—enterprises no longer have to invest in expensive tools and skills to spark and manage innovation. Get tips on how you can best deploy the Web for better innovation management and profit enhancement. Read More

Success Story: Samsung Electronics


Despite its success and profitability, Samsung’s network division—operating in a rapidly changing, highly volatile sector of the technology industry—nonetheless faced a continuous series of internal manufacturing challenges. In 2000, recognizing that it faced multiple opportunities for improvement, Samsung initiated a strategic campaign to revamp its supply chain management efforts. It turned to Adexa for a solution.

engagement profitability   Read More

Three Ways to Improve Employee Engagement and Productivity with Social Business Media


The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges and opportunities for companies trying to keep employees happy and businesses healthy. This white paper looks at the benefits for employee engagement and productivity that come with social media for business use.

engagement profitability  Ways to Improve Employee Engagement and Productivity with Social Business Media The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges and opportunities for companies trying to keep employees happy and businesses healthy. This white paper looks at the benefits for employee engagement and productivity that come with social media for business use. Read More

5 Steps to Per-person, Per-project Profitability


The most effective project managers know that accounting for the effort, cost, and profitability of each person or project is the best way to succeed—and doing so is not as hard as you might think. The process will take you from where you probably are right now (the state we affectionately term “chaos”) to a prosperous state of order—and will also save your organization financial resources and valuable employee time.

engagement profitability  Steps to Per-person, Per-project Profitability The most effective project managers know that accounting for the effort, cost, and profitability of each person or project is the best way to succeed—and doing so is not as hard as you might think. The process will take you from where you probably are right now (the state we affectionately term “chaos”) to a prosperous state of order—and will also save your organization financial resources and valuable employee time. Read More