X
Start evaluating software now

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Outsourcing, IT Infrastructure
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
 

 end user experience


The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

end user experience  to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience.

Read More


Outsourcing--Applications Software RFI/RFP Template

Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Softwar... Get this template

Read More
Start evaluating software now

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Outsourcing, IT Infrastructure
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...

Documents related to » end user experience

Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

end user experience  performance management industry with end user experience monitoring solutions that reach beyond infrastructure and application performance to the monitor, measure and manage how end users are utilizing the application to optimize business process execution. Contents Executive Summary Why End User Performance Management is needed to optimize Siebel CRM apps ROI Isn't Real Until It's Realized The ROI impact of issues with adoption and efficient and effective use Traditional Performance Management Read More

The Business Case for RDP Acceleration: Resolving the User-experience Barrier to Terminal Services & VDI Deployments


For many IT organizations, 2012 is about getting back on track to fulfilling pre-recession goals. Providing a remote desktop protocol (RDP) end-user experience that closely matches a PC-like experience, from anywhere and from any device, is not a nice to have but rather a necessity. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. Read more.

end user experience  remote desktop protocol (RDP) end-user experience that closely matches a PC-like experience, from anywhere and from any device, is not a nice to have but rather a necessity. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. Read more. Read More

KronosWorks 2010: Of Next-Gen User Experience & Workforce Mobility


Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very first attendance of the vendor’s annual user conference: KronosWorks 2010. That attendance was a worthwhile use of my time and a great learning experience about the company and its customers. As some background, here is Ventana Research’s

end user experience  was my very first attendance of the vendor’s  annual user conference: KronosWorks 2010 . That attendance was a worthwhile use of my time and a great learning experience about the company and its customers. As some  background, here is Ventana Research ’s report from the previous conference, KronosWorks 2009 . Kronos is the global leader in workforce management (WFM) solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of Read More

Service Management: Understanding the Real End-user Experience


How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.

end user experience  Management: Understanding the Real End-user Experience How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care. Read More

Rimini Street: The End of Full-price Software Maintenance Is Here!


In a recent press release, Rimini Street boldly declared the end of full-price software maintenance. The vocal and upbeat third-party software maintenance provider for various popular SAP and Oracle enterprise systems believes that a tipping point has finally been reached in the market for annual maintenance (certainly, the public cloud enterprise software providers have long been preaching even

end user experience  Street: The End of Full-price Software Maintenance Is Here! In a  recent press release , Rimini Street boldly declared the end of full-price software maintenance. The vocal and upbeat third-party software maintenance provider for various popular SAP and Oracle enterprise systems believes that a tipping point has finally been reached in the market for annual maintenance (certainly, the public cloud enterprise software providers have long been preaching even the outright elimination of maintenance exp Read More

Is SSA GT Betting Infini(um)tely On Acquisitions? Part Four: Challenges and User Recommendations.


User companies will need serious convincing that SSA GT will not 'stabilize' or even discontinue some brands. Moreover, even in the cases where the company has been showing close attention to its customers’ wish lists, its crucial tenet of operation is profitability and setting realistic goals (the ROI justification works for the vendor as well). It does not appear very realistic to expect the equitably due attention to over a dozen products.

end user experience  Four: Challenges and User Recommendations. Challenges An ERP vendor that many have long considered gone south' seems not only to be shyly coming back onto radar screens, but has rather noisily been re-creating a sort of an IBM eServer iSeries (formerly AS/400 ) platform-based ERP empire, which was also once considered vanishing like Atlantis. On October 28, SSA Global Technologies, Inc. ( SSA GT ), www.ssagt.com , a worldwide enterprise solutions and services provider, announced it has entered into an Read More

The Intelligent Customer Experience Life Cycle


Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer.

end user experience  Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer. Read More

Lessons from the Leading Edge of Customer Experience Management


Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right.

end user experience  customer experience, customer experience management, big data, customer analytics, Read More

SAP Launches Mobile App for Retail DIY Customer Experience


SAP SE has announced the general availability of the BILT mobile app, which provides interactive, 3D, voice-guided assembly, repair, and installation instructions in an easy-to-use application for iOS and Android tablets. The intent is to enable manufacturers and empower consumers for ever more popular do-it-yourself (DIY) purchases.

end user experience  based on reviews from friends and, increasingly, social media sentiment, and a difficult assembly process can skew a review negatively. Yet, consumers are still challenged by at-home DIY assembly of common items like furniture and appliances. This results in frustration for consumers and potential loss of sales for manufacturers, whose products are less likely to be recommended if the assembly process proves too difficult. Ironically, this situation can translate into consumers opting for products that ar Read More

Manhattan Associates and Kronos Join Forces for Omni-channel Retail Experience


At the NRF BIG Retail Show 2013, a new relationship was announced between Kronos and Manhattan Associates to help retailers profitably integrate their physical stores into their digital selling strategy. The idea is to allow retailers to increase customer satisfaction and drive sales by freeing up trapped inventory in the store and elsewhere in the upstream supply chain, while managing labor costs

end user experience  the two industry leaders intend to help retailers achieve additional benefits from the use of their solutions. The joint solution should enable retailers to efficiently execute store fulfillment processes while better staffing their stores accordingly. These two solutions, when paired together, will account for labor demands from all selling channels and from all non service-based activities now required to support the omni-channel initiatives. The impetus for the alliance has likely come not only from Read More

New Roles and Expectations for Systems: Business Leader Experience


In today’s competitive landscape, effective talent management has become critical to success in business. A high-impact talent management strategy is led by senior business leaders, not by human resources (HR) alone. Discover how HR departments can help business leaders be effective in their roles by providing integrated, information-rich talent management software, strategic guidance, and support.

end user experience   Read More

Trends in Customer Experience at TIBCO TUCON 2012


I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that

end user experience  in Customer Experience at TIBCO TUCON 2012 I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that effectively combines these trends. How these current IT trends are Read More