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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

enable employee self service  web-based initiatives continue to enable HR to service their organizations strategically The potential cost-saving opportunities through ESS/MSS solutions are significant, as are the workforce management benefits. But in order to fully leverage those opportunities, organizations must carefully identify, optimize and prioritize the processes that demand automation. The next step is to select meaningful holistic technology that is flexible enough to grow as their needs evolve. Selecting the Right ESS/MSS Read More...
Human Resources (HR)
Human Resources encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees.  Modules will include Personnel Management, ...
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Documents related to » enable employee self service


Portals: Necessary But Not Self-sufficient
Having moved beyond its original role as a standalone presentation layer to become a part of a larger technology stack, the portal is now considered part of a

enable employee self service  standards that promise to enable this portlet interoperability include Java Specification Request (JSR) 168 and Web Services for Remote Portlets (WSRP). JSR 168 is a specification from the Java Community Process (JCP) organization designed to enable interoperability between portals and portlets. It defines a set of APIs for portal computing, addressing areas such as aggregation, personalization, presentation, and security. On the other hand, WSRP is a specification designed to establish a common means for Read More...
Architecture Evolution: Service-oriented Architecture versus Web Services
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where there is a requirement to integrate

enable employee self service  other words, it should enable the business to extend existing services to new customers, help it work more efficiently with its partners and suppliers, and unlock information so it can flow to every employee who needs it. Efficient business management practices describe span of control as a critical mass beyond which a single manager or management team cannot effectively manage people or facilities. This is why manufacturing facilities that become too large are typically split into smaller units, and why Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

enable employee self service  trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums where customers can share amongst themselves what they know about the company's products. Hence, KM products typically fulfill two functions. KM accommodates self-service, meaning a customer can access a pool of public information that a company accumulates about itself, without the need for live assistance, to have his or her Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 2
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service

enable employee self service  application is designed to enable service organizations to resolve workforce shortages and surpluses weeks or even months in advance. Comparing available resources to forecasted workloads, ClickPlan helps determine the best strategy to ensure that the right people are in the right place at the right time. ClickForecast provides field service workload forecasting to help companies project workforce capacity by combining historical service workload records with future business events to create a forecast Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

enable employee self service  to customers and should enable real cost savings to be made. If this proves to be so, it is necessary to assess how a CRM solution should be valued, and how the investment should be assessed in terms of return, considering the total marketing sales and service operation. In addition, and one of the lynch pins of CRM, is that the best customer is one who is loyal because of their satisfaction with the service provided, and does not require heavy selling techniques to buy again. This is obviously a Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

enable employee self service  services oriented,service oriented activities,service oriented applications,service oriented architect,service oriented attitude,service oriented businesses,service oriented communication,service oriented companies Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

enable employee self service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More...
Professional Service Strategies that Win: Executive View of the Cloud
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It

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The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

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Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

enable employee self service  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

enable employee self service   Read More...
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

enable employee self service   Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

enable employee self service   Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

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