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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 empowering customer relationships


Customer Relationship Management: Putting Customers at the Center of the Business
No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A

empowering customer relationships  sideline participants. Organizations are empowering their customers with a wealth of knowledge to engage in meaningful conversations, with more informed decision-making. A CRM solution that encompasses all aspects of your business gives customers unprecedented visibility into actions that impact them. Ultimately, this leads to greater accountability within the organization, and greater satisfaction among customers. For more information about how to achieve successful Customer Relationship Management,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software


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empowering customer relationships  in their organizations and empowering front-line employees with the information they need to serve and satisfy customers. To enable employees to focus on customers, companies are turning to a leading CRM software tool, Maximizer Enterprise, which integrates sales and account management, marketing automation, and customer service & support tools. Empowering all employees -including remote and mobile staff-with the same information and the tools to communicate, streamline processes, and manage individual Read More

CRM without Compromise: A Strategy for Profitable Growth


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empowering customer relationships  won't do the job. Empowering employees goes beyond providing technical tools and teaching them how to best use them. They also need to know how to behave in critical situations, whether they are on the phone with a complaining customer or in the middle of negotiating a complex contract. When dealing with a customer concerning a problem, they need to know never to blame another department, internal bureaucracy, or flaws in the software system; this will have a negative impact on the customer's confidence Read More

How One Provider's Solution Covers the Bases of Price Optimization and Management


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empowering customer relationships  easy to visualize, thereby empowering price analysts with the conceptual understanding they need to interpret results and take full advantage of the system. To illustrate, ZPPS Optimization provides the optimized price recommendations as a deal envelope for each price segment, which is a set of three prices that provides comprehensive negotiation guidance. The envelope's upper bound is the start price, used as a rational stretch goal at the beginning a negotiation. Conversely, the lower bound, or floor Read More

Deploying Customer Relationship Management Effectively: Beyond Implementation


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Applying the Power of Social Networks to Customer Relationship Management (CRM)


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empowering customer relationships  the Power of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find Read More

Empowering Finance Executives to Optimize Enterprise Performance


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empowering customer relationships  growth and value, and empowering your people to be more risk sensitive, productive, and informed when making decisions. Enterprise performance management (EPM) applications can help you achieve these goals and respond to changing corporate finance priorities. Download this white paper and find out how. Read More

How to Measure Customer Satisfaction


Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

empowering customer relationships  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More

Customer Profile: Multi-Chem


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empowering customer relationships  BP Logix,document management software,document management workflow,electronic document management,workflow software,document workflow software,document management systems,document management,workflow software solutions,document management solutions,document management solution,bpm solutions,bpm solution,bpm systems,workflows software Read More

HP Announces Customer Engagement as a Service


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empowering customer relationships  Announces Customer Engagement as a Service HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact Read More

Laying the Foundation for Customer Data Integration


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empowering customer relationships  the Foundation for Customer Data Integration For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating yet another complex system needing vast technical and organizational effort. Learn about CDI’s core capabilities, and which style of CDI is your best match. Read More

Profiting from Customer Lifecycle Value


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empowering customer relationships  from Customer Lifecycle Value Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to fix the technology and business-alignment issues, resulting in temporary CRM success. The purpose of this document is to help organizations in understanding customer lifecycle value for maximizing profits. Read More

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empowering customer relationships  Analytics in the Age of Social Media This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes. Read More

I-Impact Predicts Your Customer Retention!


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empowering customer relationships  Impact Predicts Your Customer Retention! Event Summary Data warehouses and analytics have been around for a number of years, but never has their presence proven to be more crucial than now. For years businesses have been gathering tons of data from interactions with their customers, suppliers, and other related service providers. Both back-office enterprise resource planning (ERP) and front-office customer relationship management (CRM) systems have played a vital role in collecting these terabytes of Read More

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empowering customer relationships  Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More