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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 employee satisfaction


Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships

employee satisfaction  and Improving Employee Competencies to Increase Performance and Customer Satisfaction Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » employee satisfaction

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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On-time Product Delivery and Customer Satisfaction


Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.

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Employee Performance Management: Making It a Reality in Your Organization


Over 90 percent of human resources (HR) professionals rate employee performance management (EPM) as a top priority. Yet considerably fewer have EPM systems deployed within their organizations, mostly because of concerns about presenting a persuasive case for such projects to executive management. However, a structured approach to selecting, planning for, and implementing an EPM solution can help alleviate those concerns.

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Why Employee Performance Management Technology Matters to CEOs


While the board has no business telling management which employee performance management (EPM) system to use, it does have the right to ensure an effective system is in place. EPM is one of the central tools for directing and monitoring activities right across an organization. Employing this system will ensure that any goals set out by management are clearly visible to everyone up the chain of command—including the CEO.

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Employee Retention: How to Keep the Keepers and Maintain Optimal Turnover Levels


For many of the world’s most admired companies, the ability to attract and retain talented employees was the single-most reliable predictor of excellence. Retention is a business issue—losing one or two key people can have a significant impact on your longevity or profitability. This white paper outlines how managers can determine whom to keep, how to treat those who leave, and what to do to retain those necessary to the organization.

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Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction


A workforce scheduling process helps a company allocate the right people, with the right skills, in the right place, at the right time. It has a direct impact on a company’s ability to increase workforce capacity and productivity, and improve customer satisfaction. But though scheduling is an integral part of a workforce management strategy many companies don’t have a formalized scheduling process in place. Find out more.

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Case Study: Sant Joan de Déu Hospital Receives Best Employee Portal Award Thanks to Polymita


Sant Joan de Déu Hospital is one of the most important hospitals in Spain, and specializes in pediatrics and women’s medicine. Because of its status, it needed to find a way to automate its internal processes and develop a corporate portal for patients and health professionals. Since deploying a business process management (BPM) solution, Sant Joan has increased accessibility and created autonomy within its departments.

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Profitable-to-promise: The Next Step in the Evolution of Order Promising


Achieving both customer satisfaction and profitability is critical to the survival of your organization. Without customer satisfaction, the long-term prospects for your business are bleak. And without profitability, your business cannot exist. Profitable-to-promise (PTP) solutions allow you to determine the profitability of individual orders by integrating supply chain management (SCM) and customer relationship management (CRM) processes with your financial data.

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Delivering Employee Compliance Training Online to Reduce Costs and Increase Productivity


Pacific Life needed to bring enterprise-wide learning technology into the company to ensure the success of compliance training. So it implemented a strategic compliance training initiative powered by SumTotal Learning Management to deliver critical online training and to streamline learning management across the enterprise. Find out the results of this initiative, including a shortened compliance training cycle by 82%.

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