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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 employee retention articles


Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

employee retention articles  Improved teamwork, collaboration, and employee effectiveness Improved supply chain efficiency and effectiveness   Summary Maintaining strong business performance and retaining a loyal customer base requires continual vigilance and assessment. Establishing key metrics that focus on value-added and customer- centric performance allows manufacturers to operate as an agile enterprise and stay close to the pulse of market changes and dynamics. Performance tools such as dashboards and reporting can help to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Talent Management 101: Moving beyond Core HR


From the 1950s to the 1980s, when companies wanted to hire, they simply posted handmade signs on their storefronts, restaurants, or office buildings and waited for people to flock in with their resumes. An interview was often as simple as asking whether interviewees could do a specific task. If the answer was "yes," they were hired—and sometimes started working right on the spot. And that was just

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People or Resources: The Financial Sector in a Crossroads


People management tools have become necessary, particularly in an environment such as the financial sector, where resources have become global and people require more complex management solutions.

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HR Technology Tools: What You May Be Missing


Human resource (HR) managers face a dilemma. They’d like to spend more time improving the work environment, or helping management reduce workforce related costs, hire better talent, and improve existing talent through training and development. But most days, they’re stuck doing paperwork. Learn how human resources management systems (HRMS) can help your HR department improve results, increase efficiency, and lower costs.

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Integrated Learning and Performance: Essential to a Talent Management Strategy


Companies once responded to tighter labor markets with a greater emphasis on recruiting. Today, more firms are focusing on engagement, retention, and driving better performance from their existing workforce while still looking out for talent from the outside. And investing in employees’ training and development can provide big rewards. Learn about the benefits of an integrated learning and performance management system.

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New Employee Acculturation: Measure, Engage, and Immerse


Traditional approaches to employee onboarding are often more simplistic than they are successful. Transactional onboarding automates the onboarding process to transition new employees into their new roles, while acculturation onboarding, also known as socialization, quickens the new employee to effectiveness. Learn more about the two onboarding methods, and compare how they can bring you a return on investment (ROI).

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The Executive Buying Guide to Employee Self-service


Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and payroll information. It often includes time-off management, and can serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers.

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Three Ways to Improve Employee Engagement and Productivity with Social Business Media


The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges and opportunities for companies trying to keep employees happy and businesses healthy. This white paper looks at the benefits for employee engagement and productivity that come with social media for business use.

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Conference Note: 2014 HR Technology Conference Takes On HCM Big Data


This year’s HR Technology Conference was all about leveraging big data for improving HR practices, such as talent acquisition and employee retention. TEC HCM analyst Raluca Druta was there to capture all the details. Read her take on the conference’s major sessions—the welcome and opening keynotes, the ADP Workforce Vitality Report, the Sierra-Cedar 17th Annual Survey, the vendor presentations, and more.

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Knowledge Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend


Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their objectives. Why?

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