Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.
employee performance results measures
Enterprise Relationship Management , Employee Experience Management , Customer Experience , Consumer Relationship System , Customer Experience Management , Service System , Relationship Management , Customer Experience Solutions , Services Management , Customer-Centricity , Social CRM , Traditional CRM Knoa ® Software is leading the performance management industry with end user experience monitoring solutions that reach beyond infrastructure and application performance to the monitor, measure and manage