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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 employee engagement


Improving Employee Engagement to Drive Business Performance
Given the significant impact that an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority

employee engagement  Employee Engagement to Drive Business Performance Given the significant impact that an engaged workforce has on business performance and the bottom-line, improving employee engagement has become a top priority for leading companies. See how organizations that embrace employee engagement, supported by a single, integrated talent management software platform, are reaping the rewards in terms of improved business performance and ultimately increasing their shareholder value.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » employee engagement

Leveraging Employee Surveys to Influence Business Performance: Why the Employee Engagement Construct Is Important to Business Leaders


It is critical to have an understanding of how an organization’s investment in its talent management initiatives is returned, whether it influences the bottom line or other performance measures of an organization. An understanding of this return on investment (ROI) enables an organization to align its efforts for human capital management initiatives with those that can have the most influence on performance outcomes. It also helps the organization to prioritize its resource allocation efforts.

Employee survey responses can provide a valuable lens through which business outcomes and ROI perspectives can be clarified.

A significant body of research has emerged over the last couple of decades documenting the linkage between organizational and leadership practices and important business outcomes such as customer satisfaction and business performance. The more an organization displays a strong orientation toward serving the customer, places a clear emphasis on the quality of products and services, verifies that employees are well trained, and involves them in decision making, the more aligned employees are to the goals of the organization, the more cooperative their teamwork, the less likely they are to voluntarily resign, and the higher their engagement. Under these conditions, they are better positioned to deliver the organization’s value proposition and thus achieve organizational goals.

Studies show that improvements in employee engagement produce measurable improvements in business metrics. Read this white paper to learn why the employee engagement construct is so important to business leaders today.

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Employee Engagement: How Common-Sense Principles Drive Uncommon Business Benefits


Employee engagement is one of those slippery concepts that’s talked about a lot but is somewhat hard to define. The focus is on intense, almost unattainable zeal—an emotional type of engagement. But for most jobs, it is the rational type of employee engagement that usually matters most. Know what drives rational employee engagement so your organization can achieve high levels of business performance.

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Beyond Engagement: The Definitive Guide to Employee Surveys and Organizational Performance


Employee engagement surveys have grown in acceptance in the last 10 years because organizations believe they can leverage employee engagement for higher employee retention, greater customer satisfaction, and improved financial performance.

It’s estimated that three of every four large firms in the United States survey their employees. Worldwide research by IBM reveals that surveys are more common in large organizations: 72 percent of organizations with more than 10,000 employees regularly conduct surveys, compared to only 50 percent of small organizations (those with between 100 and 249 employees). This same research reveals that over the last 15 years in the United States among organizations with at least 100 employees, the percent conducting employee surveys has increased from 50 percent to 60 percent.

Read this white paper to learn about survey implementation and the correlations between employee engagement and business performance.

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Fostering Employee Engagement in Your Organization


Fostering employee engagement is critical to creating an effective, innovative workplace. Increased employee engagement has the potential to positively impact your entire organization, and bring about higher accountability to performance across the board. Employee engagement is also a key factor in career development—engaged employees are far more likely to be effective and charismatic leaders. This white paper looks at ways to measure and increase employee engagement, so that your company can reap the benefits of an engaged workforce, including improved productivity, better customer service, increased employee retention, and increased customer retention.

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ROI Case Study: Halogen Software Transforms the Employee Appraisal Process at Amcor Sunclipse


Amcor Sunclipse realized that although it knew the importance of encouraging and rewarding employees, to actually demonstrate support for them through timely, comprehensive appraisals was becoming a challenge. Since implementing Halogen’s employee performance management (EPM) solution, Amcor has improved the speed and quality of its employee appraisals and has centralized the results to enable reporting of employee skills.

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SAPinsider CRM 2015—All About Attaining Better Customer Engagement


The recent CRM 2015 event, a joint venture between SAP and SAPinsider, afforded attendees a glimpse into SAP's innovations and strategies in the customer relationship management arena. TEC CRM analyst Raluca Druta was there to capture all the details. Get Raluca's take on how SAP can help you better engage your customers across multiple channels, so that you can keep your clients happy and grow your business.

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Mobile Is the New Face of Engagement


By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken Web site. Rather, mobile is the manifestation of a much broader shift to new systems of engagement. Download this paper and know how such systems of engagement will help firms empower their customers, partners, and employees with context-aware apps and smart products.

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Beyond Money: How to Win and Keep Top Performers


Loyal and satisfied employees are the foundation of successful business performance. Yet, new research shows employee loyalty slipping worldwide. The importance of building and rebuilding employee loyalty is paramount for organizations that want to retain their top talent and avoid the high costs associated with high turnover. Read this white paper and know 10 strategies for fostering employee engagement and motivation.

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Reducing Your New Hire Turnover


Many high-performing organizations have established key objectives for their frontline employee hiring processes. With the growth of “big data,” the tools are now in place to consistently achieve this. Get two examples illustrating the link between poor employee performance and high attrition, as well as some strategies to improve your ability to select candidates that will be high-performing employees with longer retention.

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