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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 efm social media list

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Social Media and Customer Experience Feedback


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efm social media list  Using Social Media | EFM Social Media | EFM Social Media Applications | EFM Social Media Articles | EFM Social Media Basics | EFM Social Media Brands | EFM Social Media Business | EFM Social Media Communication | EFM Social Media Community | EFM Social Media Company | EFM Social Media Consultants | EFM Social Media Consulting | EFM Social Media Content | EFM Social Media Data | EFM Social Media Defined | EFM Social Media Development | EFM Social Media Directory | EFM Social Media Experience | EFM Social Read More

Are You Ready for Enterprise Feedback Management?


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How to Capitalize on Social Networking Sites


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Three Ways to Improve Employee Engagement and Productivity with Social Business Media


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