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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » efm social media list


Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

efm social media list  Using Social Media | EFM Social Media | EFM Social Media Applications | EFM Social Media Articles | EFM Social Media Basics | EFM Social Media Brands | EFM Social Media Business | EFM Social Media Communication | EFM Social Media Community | EFM Social Media Company | EFM Social Media Consultants | EFM Social Media Consulting | EFM Social Media Content | EFM Social Media Data | EFM Social Media Defined | EFM Social Media Development | EFM Social Media Directory | EFM Social Media Experience | EFM Social Read More...
Are You Ready for Enterprise Feedback Management?
Enterprise feedback management (EFM) is the process of systematically collecting, analyzing, consolidating, and using all sources of feedback to improve your

efm social media list  shown in Table One. EFM Potential Applications   Customer   In-store retail Internet homepage Website experience Call center (support/sales) Relationship measurement   Market Research   Product experience Enhancement requests New product evaluation Customer demographics   Employee   Employee satisfaction Hiring and tracking Performance reviews Training Course evaluation Exit interviews Ethics and culture   Data Collection   Registrations Risk assessment   Social Media   Social networking pulse Read More...
Is Social Media Going to Kill Sales Cold Calling?
Are you still using cold calling for sales? Do you have a strategy when approaching potential customers over the phone or is it mostly a shot in the dark? Are

efm social media list  Social Media Going to Kill Sales Cold Calling? Are you still using cold calling for sales? Do you have a strategy when approaching potential customers over the phone or is it mostly a shot in the dark? Are you aware that you can use social media for sales, which has advantages over cold calling? In order to answer these questions, let’s take a look at how cold calling and social media can help you with three of the most important rules of selling. People Like to Buy—But Don’t Like to Be Sold Read More...
Rethinking Analytics for the Social Enterprise
Analytics can be transformative within an enterprise, but it is hard work to make it happen. Innovative organizations need to invest not only in the appropriate

efm social media list  Analytics for the Social Enterprise Analytics can be transformative within an enterprise, but it is hard work to make it happen. Innovative organizations need to invest not only in the appropriate technology but also in human capital. This investment will represent an ongoing commitment—the data overload and increased customer expectations that we talk about will continue to accelerate and technology and analytical aptitude will need to keep up. Read this white paper to understand the social Read More...
How to Capitalize on Social Networking Sites
Virtual worlds where customers can connect and share information are another channel through which marketers can improve the customer experience. Social

efm social media list  to Capitalize on Social Networking Sites Virtual worlds where customers can connect and share information are another channel through which marketers can improve the customer experience. Social networks can help you gain customer input on product and service development—and, of course, to reinforce brand messaging. Learn the four steps you can take to improve your customer experience by integrating online, off-line, and branding efforts via social networking. Read More...
Customer Relationship Management and Social Networks-They''re Related How, Again?
No company today can afford to ignore the value of its customers'' natural social networking behavior. The advantages that these social networks can bring to a

efm social media list  Relationship Management and Social Networks-They''re Related How, Again? Originally published - February 7, 2007 By now, there isn''t a soul reading this who hasn''t heard of SAP . By now, there isn''t a soul reading this who hasn''t heard of salesforce.com . By now, there isn''t a soul reading this who hasn''t heard of MySpace . Or YouTube , or LinkedIn , or Friendster , or Many of you may know that both SAP and salesforce.com use blogs, podcasts, and user communities to communicate with their customers Read More...
5 Ways to Effectively use Social Media to Conduct Your Job Search
In Using Social Media Tools for Recruiting Talent, I discussed how more and more businesses today are using social media tools for attracting and finding the

efm social media list  Ways to Effectively use Social Media to Conduct Your Job Search In Using Social Media Tools for Recruiting Talent , I discussed how more and more businesses today are using social media tools for attracting and finding the right person to fill a position. This current post will focus on the job seeker. It’s no secret that the last few years has seen unemployment rates rise well above the norm. In fact, recent numbers show that—while things are slowly getting better—many in the market for a job are Read More...
Turn Content Into Sales with Social Media
In the white paper CRM and the socially-empowered customer, you can find out how to use social media like twitter, facebook, linkedin, youtube, web...

efm social media list  Content Into Sales with Social Media Once upon a time, you could only talk at your customers and prospects through the media. Through social media you can now dialogue with them . In the white paper CRM and the Socially-empowered Customer , you can find out how to use social media like Twitter , Facebook , LinkedIn , YouTube , webinars, and blogs to build stronger relationships with customers and prospects based on mutual trust and two-way communication. The days of one-way communications are coming Read More...
Case Study: oOh! Media


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Improving Employee Productivity with Social Tools
With tech-savvy ‘millennials’ becoming an ever-greater percentage of the workforce, today’s corporate culture is rapidly changing. And while these changes can

efm social media list  Employee Productivity with Social Tools With tech-savvy ‘millennials’ becoming an ever-greater percentage of the workforce, today’s corporate culture is rapidly changing. And while these changes can create roadblocks for HR professionals, they also present a unique opportunity to implement solutions that increase employee productivity and hence your company’s profitability. Here’s your roadmap to navigating—and benefiting from—the changing face of your global workforce. Read More...
Zoho Joins the Social “Chatter”
The market for collaborative social networking software is getting ever hotly contested. Not long after Moxie Software announced its free Collaboration Spaces

efm social media list  Joins the Social “Chatter” The market for collaborative social networking software is getting ever hotly contested. Not long after  Moxie Software announced its free Collaboration Spaces offering , Zoho , a provider of online productivity, collaboration, and business applications for businesses of all sizes, also decided to challenge the establishment of Jive Software, Microsoft Yammer, Salesforce Chatter, IBM Connections , and other prominent social software providers. Zoho recently  announced Read More...
Social Media and the Future of Business
The buzz is that social media can be used to benefit business. So what are the social media platforms (SMPs) that are economically relevant to a business

efm social media list  Media and the Future of Business The buzz is that social media can be used to benefit business. So what are the social media platforms (SMPs) that are economically relevant to a business organization? How can they be used and leveraged? And why are they valued? This research paper answers these questions and more, concluding that a social media platform can be economically valuable to an organization only if it generates information that either improves the reliability of existing information or is Read More...
Improving Revenue and Customer Engagement with Social Media Analytics
Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be

efm social media list  Revenue and Customer Engagement with Social Media Analytics Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media analytics now offer retailers the ability to act on intelligence gleaned from online conversations occurring across both professional and consumer-generated media sites. Learn more now. BEGINLYXy Read More...
Microsoft Delves Deeper into Social Networking
Microsoft''s Office 365 team will soon be rolling out Office Delve to Office 365 business customers. Powered by Office Graph, which uses sophisticated machine

efm social media list  Delves Deeper into Social Networking Microsoft ''s Office 365 team announced on its blog that it will soon be rolling out Office Delve (previously codenamed Oslo ) to Office 365 business customers. Powered by Office Graph , which uses sophisticated machine learning techniques to map the relationships between people, content, and activity that occurs across Office 365, Delve figures out and displays the most relevant info for each person based on the work they are doing and with whom they are Read More...
New Version of TIBCO''s Enterprise Social Platform: tibbr 4
tibbr 4 is the new version of what TIBCO calls its enterprise social platform. Beyond issuing a press release, TIBCO demoed the latest version of tibbr at the

efm social media list  Version of TIBCO''s Enterprise Social Platform: tibbr 4 tibbr 4 is the new version of what TIBCO calls its enterprise social platform. Beyond issuing a press release , TIBCO demoed the latest version of tibbr at the TUCON 2012 conference to showcase some of tibbr''s new features— like the tibbr Enterprise Social Graph application programming interface (API) to allow partners and developers to build their own social applications, and tibbr Insights for social analytics, among others. Ram Menon, preside Read More...

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