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Software Functionality Revealed in Detail
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 effective event resolution nsm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » effective event resolution nsm

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

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Metrics that Matter: The Most Effective KPIs to Transform Your Business


Sophisticated enterprise resource planning (ERP) and business intelligence tools have made it possible to quickly calculate and report key performance indicators and metrics. In this white paper, learn about a balanced approach, applying lean and Six Sigma concepts, to business process re-engineering, assessing the alignment of your policies and strategic goals, and implementing systems and organizational structures, to support a culture of measurable improvement.

effective event resolution nsm  that Matter: The Most Effective KPIs to Transform Your Business Sophisticated enterprise resource planning (ERP) and business intelligence tools have made it possible to quickly calculate and report key performance indicators and metrics. In this white paper, learn about a balanced approach, applying lean and Six Sigma concepts, to business process re-engineering, assessing the alignment of your policies and strategic goals, and implementing systems and organizational structures, to support a culture of Read More

5 Tips to Effective Compensation Management


Compensation management systems automate and manage the planning, modeling, budgeting, analysis, and execution of enterprise-wide compensation plans. Organizations that have invested in these systems cite a number of significant benefits. This field guide will explore five critical steps to ensure that you get the most out of your compensation planning investments.

effective event resolution nsm  Tips to Effective Compensation Management Compensation management systems automate and manage the planning, modeling, budgeting, analysis, and execution of enterprise-wide compensation plans. Organizations that have invested in these systems cite a number of significant benefits. This field guide will explore five critical steps to ensure that you get the most out of your compensation planning investments. Read More

5 Tips to Effective Hiring & Recruiting


Recruiting and hiring systems streamline the entire hiring lifecycle from talent needs assessment and requisition creation to candidate selection and onboarding. This field guide will explore five critical steps to ensure that you get the most out of your recruiting and hiring investments.

effective event resolution nsm  Tips to Effective Hiring & Recruiting Recruiting and hiring systems streamline the entire hiring lifecycle from talent needs assessment and requisition creation to candidate selection and onboarding. This field guide will explore five critical steps to ensure that you get the most out of your recruiting and hiring investments. Read More

Developing an Effective CMMS Implementation Plan


Today’s maintenance staff is tasked with doing more with less. The challenge here is that their efficiency ratings when measured can be as low as 10% to 40%. So where does your maintenance department stand in terms of these statistics? Although CMMS software has been around for more than 20 years, and the adoption rate continues to climb, many companies still struggle with creating an efficient centralized maintenance and operations program.

effective event resolution nsm  an Effective CMMS Implementation Plan Developing an Effective CMMS Implementation Plan If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The Web Work CMMS by Tero is the world''s most advanced browser based Computerized Maintenance Management system(CMMS) available today. Source : Tero Software Resources Related to Developing an Effective CMMS Implementation Plan : Computerized Maintenance Management System (CMMS) (Wikipedia) Read More

Effective Inventory Analysis


For many distributors, inventory is the largest and perhaps the most important asset. Inventory ties up more money than buildings or equipment, and is often less “liquid.” It is crucial, then, that distributors develop and use a comprehensive set of tools that allows close monitoring of the performance of inventory investments. Read more about simple measurements that can help you maximize your investment in inventory.

effective event resolution nsm  Inventory Analysis For many distributors, inventory is the largest and perhaps the most important asset. Inventory ties up more money than buildings or equipment, and is often less “liquid.” It is crucial, then, that distributors develop and use a comprehensive set of tools that allows close monitoring of the performance of inventory investments. Read more about simple measurements that can help you maximize your investment in inventory. Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

effective event resolution nsm  mission-critical services reliably and effectively, day in and day out. Thus, a modern CRM solution must easily and seamlessly share data bi-directionally with these systems, using open industry standards. As the first factor indicates, an adaptive service enterprise must be sensitive to ever changing customer requirements, and must foster an optimal customer experience by creating and delivering incremental services that customers want and are willing to pay for. This requires an IT infrastructure Read More

Event: TEC's P.J. Jakovljevic at SuiteWorld 2013


TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld 2013. The event will be moderated by blogger and influencer Vinnie Mirchandani. P.J. will be joined by fellow experts Phil Wainewright, Dennis Howlett, and Brad Kugler in discussing how technologies such as social networks, mobile

effective event resolution nsm  TEC''s P.J. Jakovljevic at SuiteWorld 2013 TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld 2013 . The event will be moderated by blogger and influencer  Vinnie Mirchandani . P.J. will be joined by fellow experts  Phil Wainewright , Dennis Howlett , and Brad Kugler  in discussing how technologies such as social networks, mobile devices, and advanced analytics are changing the way compani Read More

Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half


Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and used e-mail to assign work orders and to debrief. As Kinetico grew, it was missing deadlines and had little insight or metrics related to service performance. See how the ServiceMax put field service back in the hands of its partners and succeed in their service operations.

effective event resolution nsm  FSM software,field service software,FSM cloud-based solution,ServiceMax,ServiceMax cloud solution,FSM automation,field service work order automation,field service scheduling automation,Kinetico Read More

Enhancing Governance, Risk, and Compliance through Effective Risk Management


Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it comes to reducing and managing risks, and ensure better access risk management. This paper discusses the need for companies to take a proactive approach towards access risk management.

effective event resolution nsm  Risk, and Compliance through Effective Risk Management Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it comes to reducing and managing risks, and ensure better access risk management. This paper discusses the need for companies to take a proactive approach towards access risk management. Read More

Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

effective event resolution nsm   Read More

How Effective Project Management Leadership Enabled the Logistics Industry to Reap Large Rewards


Just one generation ago, the courier industry was essentially nonexistent. Today, in 2008, it is one of the largest means of transporting daily shipments for all industry sectors. According to the US Department of Commerce statistics, air freight accounted for nearly 40 percent of all international trade merchandise in 2007, equaling about $4.8 trillion (US), with express delivery accounting for

effective event resolution nsm  Effective Project Management Leadership Enabled the Logistics Industry to Reap Large Rewards Just one generation ago, the courier industry was essentially nonexistent. Today, in 2008, it is one of the largest means of transporting daily shipments for all industry sectors. According to the US Department of Commerce statistics, air freight accounted for nearly 40 percent of all international trade merchandise in 2007, equaling about $4.8 trillion (US), with express delivery accounting for 20 percent (or Read More

Proactive Dispatch in Field Service Exception Management for an Effective Mobile Workforce


In mobile workforce management, there’s a lot of focus on the plan. Because you can’t expect your field resources to be more effective than the plan you provided to them. And that makes sense. But planning is an ongoing effort. "The plan" is really only the plan at the start of the day. Because there are exceptions all the time.

effective event resolution nsm  Exception Management for an Effective Mobile Workforce In mobile workforce management, there’s a lot of focus on the plan. Because you can’t expect your field resources to be more effective than the plan you provided to them. And that makes sense. But planning is an ongoing effort. The plan is really only the plan at the start of the day. Because there are exceptions all the time. Read More

Microsoft Analyst Event Part One: What’s New for Fall 2012


The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where Windows 8 and Surface were all the rage. Windows 8 is about the following three features: Performing tasks with fewer clicks -- the “tiles” (formerly called the “Metro” look-and-feel) are updated in real time, whereas on, say,

effective event resolution nsm  Analyst Event Part One: What’s New for Fall 2012 The traditional Microsoft Dynamics Fall Analyst Event (FAE) 2012 started with a tour of the flagship Microsoft Store in an opulent mall in Bellevue, WA, where Windows 8 and Surface were all the rage. Windows 8 is about the following three features: Performing tasks with fewer clicks -- the “tiles” (formerly called the “Metro” look-and-feel) are updated in real time, whereas on, say, the Apple iPad one must invoke one app at a time for Read More