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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » effective event resolution mis


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

effective event resolution mis  : Event Resolution , Effective Event Resolution , Fast Event Resolution , Improve Event Resolution , Event Resolution Process , Probabilistic Event Resolution , Improving Event Resolution , Automating Event Resolution , Event Resolution Invention , Optimization of Event Resolution , System Supported Optimization , Event Processing , Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Read More...
Achieving Effective Inventory Management
In today’s competitive business environment, wholesale distributors face critical factors that directly affect customer satisfaction and profit margins. These

effective event resolution mis  Effective Inventory Management Achieving Effective Inventory Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Sage provides business software, services and support to small and medium sized businesses. Whilst our heritage is in the small business market we also have the experience and expertise to meet the needs of specific industries and larger organisations. Source : Sage Resources Related to Sage Mas ERP : Sage Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

effective event resolution mis  mission-critical services reliably and effectively, day in and day out. Thus, a modern CRM solution must easily and seamlessly share data bi-directionally with these systems, using open industry standards. As the first factor indicates, an adaptive service enterprise must be sensitive to ever changing customer requirements, and must foster an optimal customer experience by creating and delivering incremental services that customers want and are willing to pay for. This requires an IT infrastructure Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

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Technology''s Role in an Effective Enterprise-wide Operational Risk Program
The current focus in operational risk management is on enterprise-wide data capture across loss events, key risk indicators and self-assessments, with follow-up

effective event resolution mis  s Role in an Effective Enterprise-wide Operational Risk Program The current focus in operational risk management is on enterprise-wide data capture across loss events, key risk indicators and self-assessments, with follow-up actions based on triggers. A system should satisfy regulatory requirements, such as Basel II and the US Sarbanes Oxley Act, and be built in a manner that minimizes the impact of changing business management functionality. Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

effective event resolution mis  the calls made. An effective self-help system should allow users or customers to resolve most common queries on their own, but it should also make it easy to escalate inquiries to an operator through telephone, Web chat, or e-mail if users get stuck or their questions are more complex. Also, call center representatives can sometimes handle problems more productively over live chat than on the phone, since an agent can deal with only one customer at a time over the phone, but it is quite possible to Read More...
Your Guide to Effective Vulnerability Management
With the growing global epidemic of data theft, tougher regulations are being enforced by government bodies worldwide. As such, organizations need to work

effective event resolution mis  Guide to Effective Vulnerability Management With the growing global epidemic of data theft, tougher regulations are being enforced by government bodies worldwide. As such, organizations need to work harder at proactive security. With the right technology, identifying network vulnerabilities and measuring overall security exposure becomes manageable. By using these eight steps as your guide, you can put an end to network security vulnerabilities once and for all. Read More...
Technology Hardware Maintenance-Acquiring and Managing Cost Effective Service
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If you analyze hardware maintenance

effective event resolution mis  Maintenance-Acquiring and Managing Cost Effective Service Introduction Who likes getting their car serviced? No one does, but the need for dependable transportation requires us to maintain our cars. A similar situation applies to maintaining a portfolio of technology hardware. The business depends on its reliability, so we must maintain it. This article focuses on how an organization acquires and manages that maintenance service cost-effectively. Identify the Enterprise Portfolio The first step in Read More...
Effective Inventory Analysis
For many distributors, inventory is the largest and perhaps the most important asset. Inventory ties up more money than buildings or equipment, and is often

effective event resolution mis  Inventory Analysis For many distributors, inventory is the largest and perhaps the most important asset. Inventory ties up more money than buildings or equipment, and is often less “liquid.” It is crucial, then, that distributors develop and use a comprehensive set of tools that allows close monitoring of the performance of inventory investments. Read more about simple measurements that can help you maximize your investment in inventory. Read More...
Creating an Effective Sales Catalog
An effective sales catalog is a key part of configure, price, quote (CPQ), because it makes it easier for salespeople to find products, select and configure the

effective event resolution mis  an Effective Sales Catalog An effective sales catalog is a key part of configure, price, quote (CPQ), because it makes it easier for salespeople to find products, select and configure the right product for their customers, and create quotes. Read these tips to guide you in creating a useful tool as part of an effective and efficient sales process. Read More...
Metrics that Matter: The Most Effective KPIs to Transform Your Business
Sophisticated enterprise resource planning (ERP) and business intelligence tools have made it possible to quickly calculate and report key performance

effective event resolution mis  that Matter: The Most Effective KPIs to Transform Your Business Sophisticated enterprise resource planning (ERP) and business intelligence tools have made it possible to quickly calculate and report key performance indicators and metrics. In this white paper, learn about a balanced approach, applying lean and Six Sigma concepts, to business process re-engineering, assessing the alignment of your policies and strategic goals, and implementing systems and organizational structures, to support a culture of Read More...
Ascending the Maturity Curve: Effective Management of Enterprise Risk and Compliance
The governance, risk, and compliance (GRC) concept remains as relevant as ever. In addition to the traditional goal of meeting compliance obligations, companies

effective event resolution mis  the Maturity Curve: Effective Management of Enterprise Risk and Compliance The governance, risk, and compliance (GRC) concept remains as relevant as ever. In addition to the traditional goal of meeting compliance obligations, companies today see the investment in risk and compliance management as a means of aligning their risk and controls with broader strategic goals, building better relationships with stakeholders, and enhancing overall performance. Read this white paper for survey finding and Read More...
3 Components of an Effective Cost Management System
Success in today s manufacturing sector requires disciplined approaches to all aspects of business strategy. For process improvement, companies implemented lean

effective event resolution mis  Components of an Effective Cost Management System Success in today s manufacturing sector requires disciplined approaches to all aspects of business strategy. For process improvement, companies implemented lean manufacturing programs. Data integration needs led to data warehouses and enterprise resource planning systems. Companies must now dedicate the same level of strategy and planning to developing a cost management process that drives results. Read More...
Sage’s New Year''s Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

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The ROI of ERP: Look No Further For Practical, Effective Enterprise Performance Management
Enterprise performance management (EPM) is the validation of perceptions. It is the ability to analyze business conditions and provide visibility into day-to

effective event resolution mis  No Further For Practical, Effective Enterprise Performance Management Enterprise performance management (EPM) is the validation of perceptions. It is the ability to analyze business conditions and provide visibility into day-to-day operations to enable more effective and timely decision-making. Learn how to link strategy and execution to encourage the continuous improvement with your enterprise resource planning (ERP) system. Read More...

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