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Documents related to » effective event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

effective event resolution itsm  enforce and accelerate an effective quality process Validate service or application quality prior to go-live Service design Service transition HP Performance Center software Validate service or application performance prior to go-live Share assets and knowledge with IT ops to support service and application availability and performance Service transition HP Application Security Center Accelerates the delivery of secure Web applications by finding vulnerabilities in applications prior to go-live Read More...
Making SOP Training More Effective
Standard Operating Procedures (SOPs) are critical to efficient operations, quality control, and regulatory compliance. Yet many recent FDA violations have

effective event resolution itsm  SOP Training More Effective Standard Operating Procedures (SOPs) are critical to efficient operations, quality control, and regulatory compliance. Yet many recent FDA violations have focused on firms’ failure to properly use SOPs. This paper reviews best practices for the life science industry for training on SOPs. Specifically, how the latest learning management technology has the potential to improve learner retention through automated assessments. Read More...
The Keys to Effective Project Governance Leadership
Project Sponsor.com conducted a three-year research program on project governance. The findings turned up some surprising facts on how project governance is

effective event resolution itsm  Keys to Effective Project Governance Leadership Business executives tend to approach project governance with good intentions, but with few governance-specific skills, and with little knowledge or education on the process. It is assumed by all parties involved in a project that no such expertise is needed. This is a false assumption. Between 2003 and 2005, Project Sponsor.com conducted an in-depth project governance study on more than 40 major Australian organizations. The study involved detailed Read More...
TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto
According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event

effective event resolution itsm  Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto TEC Presents Software Evaluation Methodology at Gartner''s Small Business Vision Event in Toronto Montreal, May 29, 2006 MONTREAL - May 29, 2006 - According to Gartner, 70 percent of IT projects fail or fall short of expectations. With the SMB market spending over $400 billion (USD) annually, event attendees targeting this immense market were most responsive to TEC''s stated objective of assisting SMBs in complex Read More...
Effective Operational Security Metrics
Due to the changing regulatory environment and the complexity of business today, organizations are facing increased accountability. Security risks, however, can

effective event resolution itsm  Operational Security Metrics Due to the changing regulatory environment and the complexity of business today, organizations are facing increased accountability. Security risks, however, can often be difficult to measure and even more difficult to understand by people outside of the department. The key to demonstrating improvement is to translate security information in to business terms. Organizations must align, manage, and measure security around business operations. Read More...
5 Tips to Effective Compensation Management
Compensation management systems automate and manage the planning, modeling, budgeting, analysis, and execution of enterprise-wide compensation plans

effective event resolution itsm  Tips to Effective Compensation Management Compensation management systems automate and manage the planning, modeling, budgeting, analysis, and execution of enterprise-wide compensation plans. Organizations that have invested in these systems cite a number of significant benefits. This field guide will explore five critical steps to ensure that you get the most out of your compensation planning investments. Read More...
Effective Inventory Analysis: the 5 Key Measurements
The white paper effective inventory analysis isolates and walks you through five simple measurements that will help you ensure you are maximizing t...

effective event resolution itsm  know? The white paper Effective Inventory Analysis isolates and walks you through five simple measurements that will help you ensure you are maximizing the profitability and productivity of your investment in inventory. Each measurement can be applied to a single item, a specific product line, the entire stock of a warehouse, or your entire inventory. And these five key measurements can also be used to track the improvement in your inventory performance over time. To keep your inventory performance Read More...
5 Tips to Effective Succession Planning
Succession planning systems manage business risk and ensure leadership and critical role continuity across all levels of an organization. This field guide will

effective event resolution itsm  Tips to Effective Succession Planning Succession planning systems manage business risk and ensure leadership and critical role continuity across all levels of an organization. This field guide will explore five critical steps to ensure that you get the most out of your succession planning investments. Read More...
Improving IT Efficiency through Effective Print Management
The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to

effective event resolution itsm  IT Efficiency through Effective Print Management The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities. Read More...
Writing Cost-effective Documentation for Software Systems
As a business employing IT, you may have encountered situations where the software application you purchased didn’t come with a help file. With no time to write

effective event resolution itsm  Cost-effective Documentation for Software Systems As a business employing IT, you may have encountered situations where the software application you purchased didn’t come with a help file. With no time to write complete documentation yourself and no budget to hire a professional technical writer to do it for you, what do you do? By applying the basic principles of cost-effective documentation, your business can develop impressive documentation quickly—for a minimal cost. Read More...
3 Components of an Effective Cost Management System
Success in today s manufacturing sector requires disciplined approaches to all aspects of business strategy. For process improvement, companies implemented lean

effective event resolution itsm  Components of an Effective Cost Management System Success in today s manufacturing sector requires disciplined approaches to all aspects of business strategy. For process improvement, companies implemented lean manufacturing programs. Data integration needs led to data warehouses and enterprise resource planning systems. Companies must now dedicate the same level of strategy and planning to developing a cost management process that drives results. Read More...
Creating an Effective Social Recruiting Strategy—A Guide
This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company

effective event resolution itsm  an Effective Social Recruiting Strategy—A Guide This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company brand recognition, and reduce sourcing costs to meet company objectives. Read More...
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

effective event resolution itsm  FSM software,field service software,FSM cloud-based solution,ServiceMax,ServiceMax cloud solution,FSM automation,field service work order automation,field service scheduling automation,Kinetico Read More...
Your Guide to Effective Vulnerability Management
With the growing global epidemic of data theft, tougher regulations are being enforced by government bodies worldwide. As such, organizations need to work

effective event resolution itsm  Guide to Effective Vulnerability Management With the growing global epidemic of data theft, tougher regulations are being enforced by government bodies worldwide. As such, organizations need to work harder at proactive security. With the right technology, identifying network vulnerabilities and measuring overall security exposure becomes manageable. By using these eight steps as your guide, you can put an end to network security vulnerabilities once and for all. Read More...

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