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Documents related to » effective event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

effective event resolution itsm  enforce and accelerate an effective quality process Validate service or application quality prior to go-live Service design Service transition HP Performance Center software Validate service or application performance prior to go-live Share assets and knowledge with IT ops to support service and application availability and performance Service transition HP Application Security Center Accelerates the delivery of secure Web applications by finding vulnerabilities in applications prior to go-live Read More
Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams
What do you get when you mix the efforts of TIBCO, a provider of analytics and event-processing software, and Teradata, a provider of enterprise data warehouse

effective event resolution itsm  Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams What do you get when you mix the efforts of TIBCO , a provider of analytics and event-processing software, and Teradata , a provider of enterprise data warehouse and analytics solutions? You get a big data platform that can capture and simultaneously analyze historical and real-time data generated through real-time event streams. From now on, TIBCO Spotfire event analytics will be an  important component of the Teradata Read More
Technology''s Role in an Effective Enterprise-wide Operational Risk Program
The current focus in operational risk management is on enterprise-wide data capture across loss events, key risk indicators and self-assessments, with follow-up

effective event resolution itsm  s Role in an Effective Enterprise-wide Operational Risk Program The current focus in operational risk management is on enterprise-wide data capture across loss events, key risk indicators and self-assessments, with follow-up actions based on triggers. A system should satisfy regulatory requirements, such as Basel II and the US Sarbanes Oxley Act, and be built in a manner that minimizes the impact of changing business management functionality. Read More
Unlock Hidden Profits Using Effective Pricing Strategies
In Get Greener with SaaS-based ERP, you''ll learn how a SaaS delivery model can help you reduce...

effective event resolution itsm  Hidden Profits Using Effective Pricing Strategies As a manufacturer, you''ve looked at ways to make your facilities and material usage more environmentally friendly. But have you considered all the ways a SaaS-based ERP solution can help green your operation—and save you money at the same time? In Get Greener with SaaS-based ERP , you''ll learn how a SaaS delivery model can help you reduce electricity consumption paper usage printer and toner costs carbon dioxide emissions And the savings can add Read More
Keep Talking, Not Spending: Ten Tips for Effective and Efficient Use of Telecom Solutions
Even in challenging economic times, companies still need to use technology to communicate with customers, partners, suppliers, and employees. Cutting back on

effective event resolution itsm  Spending: Ten Tips for Effective and Efficient Use of Telecom Solutions Even in challenging economic times, companies still need to use technology to communicate with customers, partners, suppliers, and employees. Cutting back on spending can have a negative effect in a long downturn. You’ll have fewer options when conditions improve—and a disadvantage compared to competitors that continue to invest. Learn about 10 steps you can take to maximize use of communications, while minimizing costs. Read More
How to Run an Effective Beta Program: Tips and Best Practices for Success
Customer beta programs are critical in product success. Yet many times, they are poorly planned, and executed at the last minute with a lack of resources and

effective event resolution itsm  to Run an Effective Beta Program: Tips and Best Practices for Success Customer beta programs are critical in product success. Yet many times, they are poorly planned, and executed at the last minute with a lack of resources and focus. Effective beta programs can provide vital information, such as whether your product is truly ready to ship, which features should be in the next release, and how satisfied your customers will be. Read More
Improving IT Efficiency through Effective Print Management
The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to

effective event resolution itsm  IT Efficiency through Effective Print Management The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities. Read More
Providing Effective E-Learning for an Extremely Large and Global Distribution Channel
When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning

effective event resolution itsm  Effective E-Learning for an Extremely Large and Global Distribution Channel When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning across regions with different regulatory issues, it deployed SumTotal Learning Management, in three separate on-premise installations. See how this e-learning rollout to over 1.8 million people in 2 years helped Amway grow penetration to new distributors by 30%. Read More
10 Steps in Presenting an Effective Business Case for a Learning Management System
Many companies don’t place a high enough value on the importance of learning and development. How can you convince the rest of your organization to get on board

effective event resolution itsm  Steps in Presenting an Effective Business Case for a Learning Management System Many companies don’t place a high enough value on the importance of learning and development. How can you convince the rest of your organization to get on board? You need to build a business case that involves more than a return on investment (ROI) document or static business plan. Find out ten steps that can help you address immediate problems, build alliances throughout the company, and make a successful business case. Read More
Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily

effective event resolution itsm  Phone Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More
Effective Food-service Trade-spending and Contract Management
For food-service manufacturers, effective trade-spending and contract management are essential to stimulate demand, and to reward distributors and operators for

effective event resolution itsm  Management For food-service manufacturers, effective trade-spending and contract management are essential to stimulate demand, and to reward distributors and operators for achieving volume and growth objectives. The execution of such programs, however, is often a painful process for all parties involved. Find out how you can manage the entire bill-back life cycle, from initiation to settlement, and minimize error-prone manual intervention. Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

effective event resolution itsm  service organizations to more effectively resolve service requests and answer questions. What Service Resolution Management Offers Built on KM and search technologies, SRM (not to be confused with supplier relationship management) applications optimize the resolution process across multiple service channels, including contact centers, self-service Web sites, help desks, e-mail, and chat. An SRM system creates a knowledge backbone for the seller company by creating a single interface that pulls vital Read More
The ROI of ERP: Look No Further For Practical, Effective Enterprise Performance Management
Enterprise performance management (EPM) is the validation of perceptions. It is the ability to analyze business conditions and provide visibility into day-to

effective event resolution itsm  No Further For Practical, Effective Enterprise Performance Management Enterprise performance management (EPM) is the validation of perceptions. It is the ability to analyze business conditions and provide visibility into day-to-day operations to enable more effective and timely decision-making. Learn how to link strategy and execution to encourage the continuous improvement with your enterprise resource planning (ERP) system. Read More
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

effective event resolution itsm  FSM software,field service software,FSM cloud-based solution,ServiceMax,ServiceMax cloud solution,FSM automation,field service work order automation,field service scheduling automation,Kinetico Read More

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