Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way that it can also quickly change, destruct, or construct processes. This is far beyond the realm of traditional enterprise application integration (EAI).
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Institute reports that an effective BPM strategy can reduce product design time by 50 percent, resulting in faster time-to-market, more competitive products, and increased revenue; reduce order time by 80 percent, leading to cost savings, improved customer satisfaction, and revenue gains; and help organizations achieve efficiency gains of 60 percent in call centers, resulting in improved asset management, reduced customer service costs, and improved customer satisfaction. An Accenture report claims that