-
Abstract:
MATRAnet has added collaborative browsing to its customer relationship management product. (...)
Excerpt related to
effective customer service:
MATRAnet has added collaborative browsing to its customer relationship management product.
Published:
2000-04-17
-
Abstract:
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution
requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business
processes rely on business systems. Therefore, a dir (...)
Excerpt related to
effective customer service:
... It is difficult to imagine a company with effective business processes for customer
service without expecting it to have effective business systems in place. ...
Published:
2004-07-31
-
Excerpt related to
effective customer service:
... To deliver effective customer service, the store needs
to stock the right level of inventory, at the right place, and at the right time to meet customer demand
...
Published:
2010-04-01
-
Abstract:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist.
If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective
delivery of those services. (...)
Excerpt related to
effective customer service:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If
you analyze hardware m...
Published:
2000-10-24
-
Abstract:
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT
that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge
untapped opportunities for business improvement, given market (...)
Excerpt related to
effective customer service:
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT
that can cut time, costs...
Published:
2004-05-15
-
Abstract:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain management software applications can provide have been removed. (...)
Excerpt related to
effective customer service:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain manag...
Published:
2001-09-14
-
Abstract:
The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope
lies in introducing knowledge management strategies across the enterprise—before it’s too late. (...)
Excerpt related to
effective customer service:
... Manufacturers should introduce efficient and effective knowledge management ...
discoveries, maintaining competitive advantage, and improving customer service. ...
Published:
2007-11-05
-
Excerpt related to
effective customer service:
... prefer online shopping and self-service facilities from ... E-commerce
represents the most cost-effective channel for ... context of their overall customer
interactions ...
Published:
2010-02-04
-
Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
effective customer service:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
-
Abstract:
In The Effective Supply Chain, learn how your manufacturing operation can employ cross-organizational traceability, kanban
loops, EDI, and supplier... (...)
Excerpt related to
effective customer service:
... Learn how in The Effective Supply Chain. Download your PDF copy today. For assistance,
please contact customer service. Hours: 8:00 AM to 5:30 PM EST. ...
Published:
2011-02-14
-
Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
effective customer service:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
-
Excerpt related to
effective customer service:
... 2. Supply Chain Optimization Systems Inventory visibility, order status, transportation shipments, sales
and customer service information, product information ...
Published:
2008-03-11
-
Abstract:
The white paper effective inventory analysis isolates and walks you through five simple measurements that will help you ensure
you are maximizing t... (...)
Excerpt related to
effective customer service:
... performance analysis simple, accurate, and relevant, download the white paper Effective
Inventory Analysis ... For assistance, please contact customer service.
...
Published:
2010-03-11
-
Abstract:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Excerpt related to
effective customer service:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Published:
2003-07-10
-
Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
effective customer service:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
effective customer service:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
-
Abstract:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages, a manageable amount of expediting, and improved customer service. Several guidelines are suggested to
improve a firm's sales and operations planning process (...)
Excerpt related to
effective customer service:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages...
Published:
2003-12-11
-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
effective customer service:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
-
Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
effective customer service:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
effective customer service:
... to reported problems, effective service management requires ...
as all relevant contracts, service level agreements ... in order to determine customer
entitlements and ...
Published:
2003-06-11