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Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

e part 8  designed to deliver (as explained in Part 1). The reason that companies cannot deliver that goal today is because the processes and technologies are so compartmentalized that they have to design either to the least common denominator or one-size-fits-all model. One of the key tenets of SEM is to change that. There is a significant shift in a thought process from efficient processes to effective experiences. PJ : What is your mobility strategy (technology and platforms supported)? VN : KANA sees mobile as Read More...
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » e part 8


Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

e part 8  KANA Gotten Its Mojo Back? - Part 1 In this  service economy  it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior  customer service  they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially  those that bundle customer relationship management (CRM) with business process management (BPM) capabilities  and  even infuse knowledge in the Read More...
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

e part 8  (US).  Prior to analyzing recent events at BigMachines, Part I explained the general value proposition of on-demand Q2O and CPQ software solutions . Part II will continue with a discussion of recent developments at BigMachines. From the vibrant SaaS Q2O pack, BigMachines is differentiated by its market leadership with the fastest growth, the most customers, and the  strongest roster of marquee partners . Although the vendor has long been a prominent partner in both Salesforce.com and Oracle CRM On Read More...
Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

e part 8  Security Part 2: Measuring the Cost Introduction For organizations of all sizes, outsourcing security is becoming an increasingly attractive method for maintaining a strong security posture. In fact, outsourced security is the fastest growing segment of the information security services market, according to a recent Gartner Dataquest study. Often, the decision to outsource security is based on cost: Can the company effectively outsource or co-source security management functions while still Read More...
Nothing Succeeds Like Success(Factors) - Part 2
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the

e part 8  Succeeds Like Success(Factors) - Part 2 Part 1 of this series introduced SuccessFactors , a public provider of  software as a service (SaaS)   talent management  solutions. My post first analyzed the vendor’s evolution from its traditional People Performance realm to the seemingly more opportune Business Execution (BizX) province. Then, I talked about SuccessFactors’ multiple product editions to satisfy companies of all size and detailed the two core modules of the SuccessFactors BizX suite Read More...
Peregrine Hatches an
Peregrine Systems announced its Get.It! solution suite for the company Intranet. Peregrine's first self-service solution is corporate e-purchasing, and uses

e part 8  Hatches an e- Event Summary Peregrine Software, up to now a specialist in software for infrastructure management, has moved into the eCommerce arena with its first offering. Their Get.It solution will allow employees to acquire assets by buying, leasing or taking from existing stock. Market Impact Peregrine seems to be avoiding the crowded market for consumables procurement to specialize on assets, which is close to their traditional areas of expertise. Arguing that the consumables that are Read More...
Providing Effective E-Learning for an Extremely Large and Global Distribution Channel
When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning

e part 8  Effective E-Learning for an Extremely Large and Global Distribution Channel When Amway needed to provide training to over 4 million distributors worldwide, improve sales readiness and retention of new distributors, and manage learning across regions with different regulatory issues, it deployed SumTotal Learning Management, in three separate on-premise installations. See how this e-learning rollout to over 1.8 million people in 2 years helped Amway grow penetration to new distributors by 30%. Read More...
Smart e-HR
ePower solutions include personnel administration and performance management. It also offers training and tools in HR help desk, personal development, job

e part 8  e-HR ePower solutions include personnel administration and performance management. It also offers training and tools in HR help desk, personal development, job descriptions, organizational charts, and 180 or 360 degree feedback. Read More...
The Digital Competitive Advantage: There’s More to E-mail than E-mail
How does your company approach direct mail? Do you just randomly send the same package to everyone on your list, without regard for past behavior or purchase

e part 8  Digital Competitive Advantage: There’s More to E-mail than E-mail How does your company approach direct mail? Do you just randomly send the same package to everyone on your list, without regard for past behavior or purchase models? Probably not—so why is it that when it comes to e-mail marketing, many companies apply an entirely different standard? Don’t waste your time and your customers’—use information about their online activities to get a better customer view and increase revenues. Read More...
E-Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced 2Q earnings rise of 34 percent

e part 8  Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating Event Summary With the Internet quickly shaping up as the major battleground in the ERP arena, SAP's formal announcement might have been earthshaking. It takes an early lead among the ERP vendors and positions itself to meet growing challenges from such software component manufacturers as Ariba, Commerce One and Concur. However, neither the stock market nor news analysts seemed to care very much. Almost simultaneously, Best Buy announced Read More...
CBS e-Recruitment
CBS E-Recruitment is a Recruitment Management System (RMS) designed with the goal of automating & simplifying the recruitment process in an enterprise-level

e part 8  e-Recruitment CBS E-Recruitment is a Recruitment Management System (RMS) designed with the goal of automating & simplifying the recruitment process in an enterprise-level organizations. Starting from collecting resumes, search, screen, evaluation processes, and ending with the best selection of candidatesCBS Recruitment Portal is fully customizable, modular and capable of being integrated with your existing systems and website, and to be tailored to your exact needs. Read More...
Evolving Business Application Preferences, Part 1: Best-of-breed or Suite?
Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software

e part 8  Business Application Preferences, Part 1: Best-of-breed or Suite? Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software category? By region? By company size? How have these preferences changed over time? What are the implications for users and vendors of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology. Read More...
E-Procurement Energizes Energy
In the space of one week, three separate announcements paired E-procurement companies and energy companies in the creation of Internet marketplaces. Ariba

e part 8  Procurement Energizes Energy Event Summary Commerce One, Inc. NASDAQ: CMRC] was first out of the gate with its announcement that it will team with Shell (NYSE: RD) to create a new, as yet unnamed, company that will build and manage a Web-based marketplace for the energy industry. Shell will own 75 percent of the company; Commerce One will own 10 percent and 15 percent will be used for employee stock options. In addition, Shell will have an option to buy 4.3 million shares of Commerce One in exchange for Read More...
Exchange Server 2010 and C2C ArchiveOne: A Feature Comparison for E-mail Archiving
E-mail archiving is critical for server performance, reducing storage, compliance, and litigation support. Exchange 2010 offers basic e-mail archiving. This

e part 8  Server 2010 and C2C ArchiveOne: A Feature Comparison for E-mail Archiving E-mail archiving is critical for server performance, reducing storage, compliance, and litigation support. Exchange 2010 offers basic e-mail archiving. This comparison looks at the features of Exchange against an advanced e-mail archiving solution. The key differentiators include advanced user interface, support for smart phones, e-discovery, e-mail retention, and PST discovery and management. Read more in this comparison. Read More...

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