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Learning Management Suite (LMS)
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
 

 e part 8


Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

e part 8  designed to deliver (as explained in Part 1). The reason that companies cannot deliver that goal today is because the processes and technologies are so compartmentalized that they have to design either to the least common denominator or one-size-fits-all model. One of the key tenets of SEM is to change that. There is a significant shift in a thought process from efficient processes to effective experiences. PJ : What is your mobility strategy (technology and platforms supported)? VN : KANA sees mobile as

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E-procurement RFI/RFP Template

Buying Entity Features, Selling Entity Features, Consulting services, Marketplace, Asset Management, Product Technology Get this template

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Learning Management Suite (LMS)
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...

Documents related to » e part 8

Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

e part 8  KANA Gotten Its Mojo Back? - Part 1 In this  service economy  it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior  customer service  they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially  those that bundle customer relationship management (CRM) with business process management (BPM) capabilities  and  even infuse knowledge in the Read More

UNIT4: The (Largely) Untold Story - Part 2


Part 1 of this series started with my invitation by UNIT4 (formerly Unit 4 Agresso), the second-largest business applications provider in continental Europe, to attend its UK 2010 user conference. Frankly, I was a bit skeptical about what new and exciting I might see and hear about at this event in light of the vendor’s analyst tour in Boston in late 2009. My post then

e part 8  The (Largely) Untold Story - Part 2 Part 1 of this series  started with my invitation by  UNIT4 (formerly Unit 4 Agresso ), the second-largest business applications provider in continental Europe , to attend its  UK 2010 user conference . Frankly, I was a bit skeptical about what new and exciting I might see and hear about at this event in light of the vendor’s analyst tour in Boston in late 2009. My post then talked about another important development that preceded both the UK user conference Read More

Saba Software: All about People (Cloud) - Part 1


The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe, SuccessFactors, Jive Software, SocialText, OpenText, Yammer, and Cisco Systems, to name only a few well-established providers (in addition to the plethora of innovative startup companies that one could encounter there). There were also some notable

e part 8  Software: All about People (Cloud) - Part 1 The 2011 Enterprise 2.0 conference’s expo floor in Boston in late June featured many of the “usual suspects,” such as Microsoft, IBM, Oracle, Adobe, SuccessFactors, Jive Software, SocialText , OpenText , Yammer , and Cisco Systems , to name only a few well-established providers (in addition to the plethora of innovative startup companies that one could encounter there). There were also some notable absentees, such as SAP ( StreamWork ), salesforce.com ( Read More

Nothing Succeeds Like Success(Factors) - Part 2


Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the vendor’s evolution from its traditional People Performance realm to the seemingly more opportune Business Execution (BizX) province. Then, I talked about SuccessFactors’ multiple product editions to satisfy companies of

e part 8  Succeeds Like Success(Factors) - Part 2 Part 1 of this series introduced SuccessFactors , a public provider of  software as a service (SaaS)   talent management  solutions. My post first analyzed the vendor’s evolution from its traditional People Performance realm to the seemingly more opportune Business Execution (BizX) province. Then, I talked about SuccessFactors’ multiple product editions to satisfy companies of all size and detailed the two core modules of the SuccessFactors BizX suite Read More

Partner-Friendly Oracle Update - Part 2


Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering. The analysis then moved into Oracle's VAD Remarketer Program, which was launched about two years ago to allow partners to determine the best growth path for their business. A Remarketer is a new class of Oracle reseller with the ability to resell only the products that

e part 8  blog ( some blog entries were mentioned in Part 1) , is also dedicated to inform Remarketers about the latest success stories. Enabling Resellers and Attracting the “Little Guy” with Freebees In order to further plant its seeds in the lower end of the market, Oracle also offers an easy-to-use Web-based rapid application development (RAD ) tool for the Oracle database. Using only a Web browser , users can develop and deploy secure professional applications. To that end, Oracle Application Express ( Read More

Exchange Server 2010 and C2C ArchiveOne: A Feature Comparison for E-mail Archiving


E-mail archiving is critical for server performance, reducing storage, compliance, and litigation support. Exchange 2010 offers basic e-mail archiving. This comparison looks at the features of Exchange against an advanced e-mail archiving solution. The key differentiators include advanced user interface, support for smart phones, e-discovery, e-mail retention, and PST discovery and management. Read more in this comparison.

e part 8  Server 2010 and C2C ArchiveOne: A Feature Comparison for E-mail Archiving E-mail archiving is critical for server performance, reducing storage, compliance, and litigation support. Exchange 2010 offers basic e-mail archiving. This comparison looks at the features of Exchange against an advanced e-mail archiving solution. The key differentiators include advanced user interface, support for smart phones, e-discovery, e-mail retention, and PST discovery and management. Read more in this comparison. Read More

E-Procurement Energizes Energy


In the space of one week, three separate announcements paired E-procurement companies and energy companies in the creation of Internet marketplaces. Ariba, Commerce One and SAP paired with Chevron, Shell and Statoil.

e part 8  Procurement Energizes Energy Event Summary Commerce One, Inc. NASDAQ: CMRC] was first out of the gate with its announcement that it will team with Shell (NYSE: RD) to create a new, as yet unnamed, company that will build and manage a Web-based marketplace for the energy industry. Shell will own 75 percent of the company; Commerce One will own 10 percent and 15 percent will be used for employee stock options. In addition, Shell will have an option to buy 4.3 million shares of Commerce One in exchange for Read More

EAI Vendor Extricity Teams with Moai to Automate E-Commerce Systems


Enterprise Application Integration vendor Extricity announced a business-to-business alliance with Moai Technologies, Inc., to provide a full-range of automated e-commerce systems. Moai’s Dynamic Commerce Markup Language (DCML) is an XML-standard compliant language for dynamic commerce markets, and combined with Extricity’s B2B platform, the vendors hope to better integrate e-commerce business processes.

e part 8  Vendor Extricity Teams with Moai to Automate E-Commerce Systems EAI Vendor Extricity Teams with Moai to Automate E-Commerce Systems M. Reed - May 11, 2000 Event Summary In April Moai Technologies, Inc., a provider of negotiated e-commerce solutions, announced it has entered into a partnership with Extricity, Inc. to provide a single, complete interface, automating a full range of e-commerce systems. Extricity provides a family of business-to-business (B2B) software solutions, which are designed to Read More

E-mail: No Longer a Lightweight Communication Tool


While it’s great to find ways to keep up with mountains of e-mail, organizations must remember that e-mail is not a lightweight communication tool anymore. For people and organizations swamped by critical information, throwing messages away is just not an answer. Increasingly, knowledge workers are turning to searching to manage the volume and value of information sitting in their in-boxes.

e part 8  mail: No Longer a Lightweight Communication Tool While it’s great to find ways to keep up with mountains of e-mail, organizations must remember that e-mail is not a lightweight communication tool anymore. For people and organizations swamped by critical information, throwing messages away is just not an answer. Increasingly, knowledge workers are turning to searching to manage the volume and value of information sitting in their in-boxes. Read More

A Tale of a Few Good SCM Players - Part 4


Part 1 of this blog post series followed the genesis of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an impeccable supply chain management (SCM) software company in terms of market share, growth, profitability, and its product capabilities. Indeed, the company set the industry standard for the supply chain

e part 8  to combine planning and execution (mentioned in Part 1) . Manhattan has narrowed its focus too much, i.e., by still focusing on the distribution of finished goods and staying away from the the supply chain upstream (i.e., manufacturing) and downstream (i.e., in retail stores)--unfortunately at the wrong time, when diversification would have come in handy. For instance,  sales and operations planning (S&OP)  capabilities and store operations capabilities are sorely missed at Manhattan these days. Read More

How To Conquer the Challenge of Delivering E-mail to 100,000+ Recipients


In the beginning, e-mail marketing was easy. But as e-mail lists have grown, so have Internet service provider (ISP) restrictions. Today, delivering your e-mail newsletter can be a real challenge, especially with a list of over 10,000 recipients. Instead of adopting one of several seductive but outdated solutions, a better alternative may be to use an e-mail service provider.

e part 8  To Conquer the Challenge of Delivering E-mail to 100,000+ Recipients In the beginning, e-mail marketing was easy. But as e-mail lists have grown, so have Internet service provider (ISP) restrictions. Today, delivering your e-mail newsletter can be a real challenge, especially with a list of over 10,000 recipients. Instead of adopting one of several seductive but outdated solutions, a better alternative may be to use an e-mail service provider. Read More

Evolving Business Application Preferences, Part 1: Best-of-breed or Suite?


Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software category? By region? By company size? How have these preferences changed over time? What are the implications for users and vendors of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology.

e part 8  Business Application Preferences, Part 1: Best-of-breed or Suite? Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software category? By region? By company size? How have these preferences changed over time? What are the implications for users and vendors of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology. Read More

Smart e-HR


ePower solutions include personnel administration and performance management. It also offers training and tools in HR help desk, personal development, job descriptions, organizational charts, and 180 or 360 degree feedback.  

e part 8  e-HR ePower solutions include personnel administration and performance management. It also offers training and tools in HR help desk, personal development, job descriptions, organizational charts, and 180 or 360 degree feedback. Read More

Reducing Total E-mail Response Time


Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and find out how you can improve in each of these areas.

e part 8  Total E-mail Response Time Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and find out how you can improve in each of these areas. Read More