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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 dynamics crm relationship management 4 0


Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights
Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop

dynamics crm relationship management 4 0  a Microsoft-centric organization, Microsoft Dynamics CRM enables use of existing IT investments, training, and technologies. Barriers to successful CRM implementations in the past have been the lack of employee adoption, use, and compliance across the organization. A key advantage of Microsoft Dynamics CRM is its native integration to core Microsoft products, which helps organizations mitigate risks of poor user adoption. Users can easily perform tasks because they are familiar and do not require moving

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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TEC's Industry News Watch: This Week in Enterprise Software News


SOFTWARE SELECTIONS AND GO-LIVESU.S. Army selects HP for enterprise cloud computing services Cloud computing "HP was selected by the U.S Army to provide the Department of Defense and other agencies with cloud computing services. This contract includes private cloud services as well as mobile and data center management. This is an important step for HP and cloud computing providers in order to

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These are the Times of CRM Vindication and Validation - Part 3


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Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain


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Case Study: SAP and Sales Management


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