Computer maintenance management system (CMMS) packages are excellent tools for collecting, analyzing, and reporting data and can offer insight into a process’ problem. Critical success factors for the effective use for the CMMS involves clear support from management and measurable drivers involving time, quality, and cost.
doing system maintenance
you spend each day doing unproductive activities, such as waiting for someone to answer the phone, setting up an appointment or returning a defective item? In maintenance, reduction of cycle-time (the total time taken for completing a process) is an important means of improving productivity. The CMMS is an excellent tool for measuring various components of cycle-time. This includes allocation for needed response, service, and downtime, etc. By using a CMMS to identify non-value-added activities, process