Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts and parcels, and the software category’s value proposition. At the end of the article, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via some humor and metaphor of the classic “Wizard of Oz” movie.
Namely, on March 23, 2009,
document process automation bam
’s CRM Wave research document . Pega does acknowledge the competition from CRM application vendors including Chordiant Software , Microsoft Dynamics CRM by Microsoft , Siebel by Oracle ; Pivotal CRM by CDC Software , and Consona CRM to name but a few. There is also competition coming from companies that provide application specific software for the financial services, healthcare, insurance, and other specific markets such as Norkom Technologies , SmartStream Technologies , SunGard , The TriZetto Group