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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 document imaging service


CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

document imaging service  strong focus on imaging, document management, Workflow and CRM applications. About Entellium: Founded in 2000, Entellium is an early pioneer of hosted CRM solutions serving global customers like Pan Pacific Hotels and Resorts, Standard Chartered Bank, and TELUS Communications as well as a growing number of small to medium sized businesses who use Entellium to deploy CRM applications to automate and manage their business processes. Entellium is headquartered in Seattle, Washington with an R&D Center in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Documents related to » document imaging service

Computer Guidance Corp’s Construction ERP Longevity


I have only recently been made aware of Computer Guidance Corporation (CGC) and its leading construction ERP solution for architecture, engineering, and commercial construction companies, even though the company has been around for over 30 years. CGC’s eCMS Construction ERP solution had then and still has among the best construction accounting, payroll, and job cost functionality around.

document imaging service  and more. Having a document imaging application that is part of the ERP application suite, along with a hosted, cloud-based deployment option were the key driving factors in the company’s selection process when it decided to replace its legacy software.   Borderland Construction Company , a general engineering contractor who performs site work for housing subdivisions, business facilities, public works projects, underground utilities, grading, paving, structural concrete and curb work in the Southern Read More

Enterprise Content Management Solution Creates the Ultimate Customer Experience


Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience.

document imaging service  a single interface for document and records management, and has extended the integration to all Interwoven repositories, including third-party content repositories, based on a service-oriented architecture (SOA). MetaTagger for Content Intelligence Interwoven MetaTagger Studio and MetaTagger Server provide the ability to categorize content in a structured way to ensure accuracy in delivery of content for presentation, search, and navigation of information. Even though Interwoven offers its solution as a Read More

E-Mail Enabled Groupware


Through implementing a "Universal Inbox" a user is theoretically able to access his or her messages from anywhere at anytime, increasing productivity and driving down associated operating costs.

document imaging service  fax, imaging, workflow and document management. Through implementing a Universal Inbox a user is able to access his or her messages from anywhere at anytime, increasing productivity and driving down associated operating costs. The Big-Three groupware vendors, Microsoft, Novell and Lotus, all supply groupware enabled messaging platforms, which occupy 90% of Fortune 1000s corporate networks. All three products, Lotus Notes Domino, Novell GroupWise and Microsoft Exchange, offer Unified Messaging (UM) Read More

IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 2


Part 1 of this blog topic analyzed IBM’s rationale to acquire ILOG to bolster its service-oriented architecture (SOA) and business process management (BPM) platforms. Eventually, with ILOG fully integrated, IBM hopes to establish the following: a leading rule repository and end-to-end rule lifecycle management; a full spectrum of rules definition and execution methods; maximum rules reuse

document imaging service  Oracle BPM are Oracle Document Capture & Imaging (coming from the Stellent acquisition). This content management module [ evaluate this product ] enables paper document capture, imaging, and document-centric workflow with enterprise resource planning (ERP) systems integration. For its part, Oracle Business Rules is a declarative rules engine for users to express their business policies, while Oracle BAM provides dashboards for users to monitor business events and business process key performance Read More

Service Parts Planning RFI/RFP Template


Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology

document imaging service  it is a working document that serves as a knowledge base reference throughout the life-span of your Supply Chain Management (SCM) software project. Use this template to gather your Supply Chain Management (SCM) requirements, build RFIs and RFPs, and track the progress of your software implementation. Gather Your Supply Chain Management (SCM) Requirements Quickly and Effectively Identify and prioritize the features and functions you need instead of building a list from scratch. Easily add your company's Read More

Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

document imaging service  services oriented,service oriented activities,service oriented applications,service oriented architect,service oriented attitude,service oriented businesses,service oriented communication,service oriented companies Read More

Sky Field Service Management Certification Report


Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known benchmarks. What differentiates Sky from other FSM products is that it is not a proprietary solution and therefore it allows clients who have expertise in Microsoft Dynamics XRM platform to customize the product themselves without going back to the vendor. Download the Sky certification report now for product analysis and in-depth analyst commentary.

document imaging service  FieldOne,Sky,field service solution,field service management,FSM solution,Microsoft Dynamics XRM Read More

Document Management System (DMS)


Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents.

document imaging service  Management System (DMS) Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

document imaging service  (CRM) market. Customer help, documentation, and self-service fit quite nicely alongside the rest of the Servigistics suite. Prior to the Kaidara merger, Servigistics had no service knowledge clients, as TEC noted in 2009 . However, the Service Knowledge module has outperformed expectations in 2010: while Kaidara brought more than 20 existing clients, Servigistics has lately acquired about a dozen brand new clients. Apparently, service companies are increasingly realizing that knowledge is difficult to Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

document imaging service  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More

7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

document imaging service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More

The ROI of Software as a Service


Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

document imaging service  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More

A Guide to ERP for Service Organizations


Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

document imaging service   Read More