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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 device centric


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

device centric  customers using a tablet device, such as an iPad . TEC: What were the major highlights in 2011, and what do you expect in 2012, regarding demand for your solutions across different territories and product lines or modules? ML: 2011 was a year of expansion and industry recognition for Sword Ciboodle. The company announced new customers Bally Total Fitness , Nicor National , Smart Service Queensland (Australia), and Marie Curie Cancer Center (UK). Sword Ciboodle announced strategic partnerships with CSC

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » device centric

FinancialForce ERP Summer '14 Features Enhancements in PSA and Financial Management


The cloud software vendor FinancialForce.com recently announced FinancialForce ERP Summer '14, featuring enhancements in PSA and financial management. The new version more closely aligns ERP processes around customer touchpoints to drive closer relationships between sales and service staff and stronger inter-departmental planning between sales, services, HR, and finance.

device centric  accessible from a mobile device (e.g., recent items, accounts, opportunities, contacts, leads, orders, invoices, payments, etc.). In addition, all dashboards, conversations, and files and unstructured data (e.g., orders, invoices, credit notes, contracts, service agreements, receipts, statements, slide decks, technical specs) can also be accessed via a mobile device. Business applications have evolved from being email-centric to being feed-centric. Also, while Social 1.0 apps were about conversations in Read More

Management Strategy for Network Critical Physical Infrastructure


Network-critical physical infrastructure includes power, cooling, racks and physical structure, security and fire protection, cabling, management systems, and service. To manage these key pieces of your network’s physical structure, you need to be able to manage devices individually. Find out how an element management solution can help you assimilate and manage the large volume of data necessary for network availability.

device centric  the existing IT network. Device centric is defined as focusing primarily on individual IP addresses that represent access to information about the device as a whole. For example, one IP address may represent a single server, networking, or storage device. Alarms and information are usually encapsulated at the device level and then propagated to the summary management package over the existing IT network. Management packages such as HP OpenView and IBM Tivoli are considered to be in this category. Read More

Leveraging Device Generated Data for Business Growth


Businesses today are recognizing that data is an asset and proper analysis can help generate higher efficiencies, lower costs, improve customer service, and define new products. There is sizable excitement around this, especially as new sources of data are being tapped every day. However, a successful data management requires investment in people, processes, and technology. Most organizations fail because they lack the commitment required from management to create a holistic data-centric organization.

device centric  Device Generated Data for Business Growth Businesses today are recognizing that data is an asset and proper analysis can help generate higher efficiencies, lower costs, improve customer service, and define new products. There is sizable excitement around this, especially as new sources of data are being tapped every day. However, a successful data management requires investment in people, processes, and technology. Most organizations fail because they lack the commitment required from management Read More

City of Winnipeg Selects KANA to Mobilize Citizen-centric Government


In addition to the KANA Express announcement, another major announcement was made at the recently held KANA Connections 2012 conference. This time the customer is from the public sector, for which KANA offers the Lagan suite of products, including Lagan Express, based on Trinicom’s technology for midsize organizations. The city of Winnipeg (Canada) has selected the brand new Lagan Mobile

device centric  on HTML, which is device independent. Winnipeg will be the first Canadian government entity to leverage Lagan Mobile to support the integration of mobile as a channel for 311 services. Soon, concerned Winnipeg citizens (good Samaritans that they are) can report potholes, snow removal issues, graffiti, broken street lights, and other issues from a variety of smartphone mobile devices. The issues will then be logged in the City's Lagan 311 system and automatically routed to the relevant city departments, Read More

A User Centric WorkWise Customer Conference


WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for other companies to consider this model?

device centric  User Centric WorkWise Customer Conference The Company WorkWise ( www.workwiseinc.com ) has provided enterprise-wide solutions for make-to-order, engineer-to-order, repetitive, make-to-stock and mixed-mode manufacturers for over 20 years. Their product, WorkWise TCM (Time Critical Manufacturing) is installed in over 500 companies worldwide. With a staff that averages 10 years TCM product experience the company provides extensive consulting and support services including implementation, process Read More

It’s All about Security: Things to Know Before You Open the Doors to Smartphones and Tablets in Your Enterprise


Mobile devices such as smartphones and tablets may be putting your corporate information at risk. Lost or stolen smartphones that are not password-protected, or information in corporate e-mail or business applications transmitted wirelessly but not encrypted, can all too easily expose confidential corporate data. Download this white paper to learn about key strategies for protecting your enterprise mobile devices and the sensitive data they contain.

device centric  in Your Enterprise Mobile devices such as smartphones and tablets may be putting your corporate information at risk. Lost or stolen smartphones that are not password-protected, or information in corporate e-mail or business applications transmitted wirelessly but not encrypted, can all too easily expose confidential corporate data. Download this white paper to learn about key strategies for protecting your enterprise mobile devices and the sensitive data they contain. Read More

Mobilizing the Enterprise with Off-the-shelf Apps and Custom Mobile Solutions


As enterprises integrate mobile across business processes, two important employee-driven developments complicate matters: bring your own device (BYOD) and bring your own app (BYOA). To achieve the potential and mitigate the risks of BYOA, enterprises have two options: they can acquire and provide employees with “off-the-shelf mobile apps,” or they can build (or have built) “custom mobile solutions.” This white paper compares and contrasts these two approaches, summarizes their pros and cons, and pinpoints the role for each in mobilizing enterprises.

device centric  matters: bring your own device (BYOD) and bring your own app (BYOA). To achieve the potential and mitigate the risks of BYOA, enterprises have two options: they can acquire and provide employees with “off-the-shelf mobile apps,” or they can build (or have built) “custom mobile solutions.” This white paper compares and contrasts these two approaches, summarizes their pros and cons, and pinpoints the role for each in mobilizing enterprises. Read More

Sage Mobile Device Survey Shows Interesting Findings


Sage recently announced the results of its second annual mobile device survey, which polled 1,090 small- and medium-sized businesses (SMBs) in the U.S. The results include findings about the adoption of mobile devices in the business world and what positive effects mobile device usage is providing for SMBs today.

device centric  Mobile Device Survey Shows Interesting Findings Sage recently announced the results of its second annual mobile device survey , which polled 1,090 small to medium businesses (SMBs) in the U.S. Only slightly more than half of the businesses (54 percent) responding to the survey supply their employees with mobile devices, down from 69 percent in the 2013 survey.   When asked about the positive effect mobile technology has had on their businesses, the majority of respondents somewhat expectedly said Read More

3 Questions You Need to Take More Seriously When Adopting Mobile CRM


Most of us use a mobile device for work, and even though we all care about how to maintain and keep these devices safe and running well, there are questions that we probably did not consider seriously or decided to deal with later. Though this inactivity may not have serious consequences for each individual, the sum of many small issues can turn into a big problem at the company level. In order

device centric  us use a mobile device for work, and even though we all care about how to maintain and keep these devices safe and running well, there are questions that we probably did not consider seriously or decided to deal with later. Though this inactivity may not have serious consequences for each individual, the sum of many small issues can turn into a big problem at the company level. In order to avoid that, you should start looking at three types of issues that will arise when looking for answers to the followi Read More

Delivery Architecture - What it Means...


Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to understand and act, all in sync with our supply chain partners. This is why the delivery architecture of an application is critical, especially for addressing multi-enterprise interactions.

device centric  going from all these devices. But most important, one secure signal can update many trading partners and set significant business activity in motion. Quite frankly, this is not a new concept or technique. It is used every day in the banking network. The bottom of your check has a few key numbers that tell all to the network. These networks are secure and n-scalable. However, the new network in supply chain is based on much newer technology approaches which allow some special capabilities—sensing—that Read More

Wireless Palm VII ~ Look Ma No Hands!


The Palm VII is a logical wireless extension of the Palm Pilot platform. The Palm VII is a data-driven device allowing access to such information as news, sports, weather, e-mail, driving directions, and yellow pages.

device centric  in early 1999. The device initially retailed for $599 (MSRP) USD with an expensive wireless monthly service fee. In October of 1999 prior to the Palm spin-off, 3Com cut not only the cost of the device from $599 to $499, but also lowered the cost of service due to complaints from the end user population of exorbitant access fees. The Palm VII is a logical wireless extension of the Palm Pilot platform. The Palm VII is a data-driven device allowing access to such information as news, sports, weather, e-mail, Read More

EarthLink’s Pilot of Wireless Email via BlackBerry Handhelds


The initial Pilot test of the BlackBerry Handheld e-mail device will be limited to 500 users for a cost of $34.95 (USD) per month, including unlimited messaging and the lease cost of the wireless device.

device centric  Motion's BlackBerry Handheld wireless device to provide the ISP's clients with the ability to retrieve and respond to e-mail, at anytime, from anywhere. The BlackBerry Handheld features a miniaturized keyboard, an easily viewable LCD screen coupled with a navigation wheel allowing the end user to scroll up and down with ease. EarthLink views wireless e-mail access as a logical extension of proactive customer care. As e-mail has evolved from a pleasant, but not altogether necessary application, into a miss Read More

Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

device centric   Read More