X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 device centric


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

device centric  customers using a tablet device, such as an iPad . TEC: What were the major highlights in 2011, and what do you expect in 2012, regarding demand for your solutions across different territories and product lines or modules? ML: 2011 was a year of expansion and industry recognition for Sword Ciboodle. The company announced new customers Bally Total Fitness , Nicor National , Smart Service Queensland (Australia), and Marie Curie Cancer Center (UK). Sword Ciboodle announced strategic partnerships with CSC and

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

Evaluate Now

Documents related to » device centric

Moving Beyond Your Mobile Blind Spot: An App Centric Approach to Enterprise Mobility


Between 55% and 65% of enterprises allow some type of bring your own device (BYOD), according to J. Gold and Associates’ research. While companies tend to have mobile strategies, there are often gaps within those strategies that overlook factors like changing technology requirements and security breaches. This report looks at the crucial factor of security, compares mobile security solutions, and details prioritizing the user experience.

device centric   Read More

Management Strategy for Network Critical Physical Infrastructure


Network-critical physical infrastructure includes power, cooling, racks and physical structure, security and fire protection, cabling, management systems, and service. To manage these key pieces of your network’s physical structure, you need to be able to manage devices individually. Find out how an element management solution can help you assimilate and manage the large volume of data necessary for network availability.

device centric   Read More

FinancialForce ERP Summer '14 Features Enhancements in PSA and Financial Management


The cloud software vendor FinancialForce.com recently announced FinancialForce ERP Summer '14, featuring enhancements in PSA and financial management. The new version more closely aligns ERP processes around customer touchpoints to drive closer relationships between sales and service staff and stronger inter-departmental planning between sales, services, HR, and finance.

device centric   Read More

City of Winnipeg Selects KANA to Mobilize Citizen-centric Government


In addition to the KANA Express announcement, another major announcement was made at the recently held KANA Connections 2012 conference. This time the customer is from the public sector, for which KANA offers the Lagan suite of products, including Lagan Express, based on Trinicom’s technology for midsize organizations. The city of Winnipeg (Canada) has selected the brand new Lagan Mobile

device centric   Read More

Centric 8


pdg group 1215

device centric   Read More

Challenges of External Device Integration with Mobile


With the introduction of efficient smart devices like smartphones, tablet devices, and others, the complete scenario has been changed. We are now in the era where everyone has their own computational ecosystem. This is feasible because of the external device integration facility and device synchronization concept. Read this white paper and get the fundamentals about device integration and know some of the challenges for the road ahead.

device centric   Read More

Mastering the Customer Experience


Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

device centric   Read More

Delivery Architecture - What it Means...


Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to understand and act, all in sync with our supply chain partners. This is why the delivery architecture of an application is critical, especially for addressing multi-enterprise interactions.

device centric   Read More

CAD-centric PLM, ERP-centric PLM, and Organic PLM: What's Right for You? - Part 3


Part 1 of this blog series started with the assertion that product lifecycle management (PLM) solutions are becoming increasingly important to enterprises in a strategic sense. However, not all PLM products are created equal, especially in light of their different origins. I then explored the advantages and weaknesses of the first group of PLM solutions: those coming from stalwart

device centric   Read More