Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.
developing business applications smb
able to focus on developing department-level metrics such as: Product – engineering and design, production, and quality Sales – sales and marketing, inventory availability, and shipping Services – customer service and support, warranty and repair, and field service Operations – accounting, purchasing, supplier management, legal, corporate citizenship, and resource management Each departmental set of metrics should maintain the theme of centering on customer-specific metrics. At the core of