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Software Functionality Revealed in Detail
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 deploying crm system


CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement

deploying crm system  is the purpose of deploying these tools? For the most part, the objectives have revolved around vague notions of being customer centric , being closer to the customer, or making the customer more satisfied. So user organizations have essentially been told that they need to purchase very expensive technology for the purpose of being customer centric (a concept whose definition remains illusive). Is it no wonder that the industry has a problem with achieving much less defining success? From the outset of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

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Documents related to » deploying crm system

Standardizing on One ERP System in a Multi-division Enterprise


In an enterprise with multiple operating divisions, should the enterprise standardize on a single set of software? Recent broadening of major ERP products’ scope and the advent of Web-based product architecture may tempt corporations to consider deploying this concept. Although the enterprise can generate many benefits from standardization, they may also create other issues that often result in disruptions.

deploying crm system  the corporations to reconsider deploying this concept. Although the enterprise can generate many benefits from standardization, they may also create other issues that often result in disruptions. Operational Considerations    Like many strategy issues, this reduces to a series of trade-offs. A number of areas must be considered. The first place to look is at the operational needs of the business units. If the standardization driver comes from anywhere but operational needs such as business process Read More

10 Steps to a Successful CRM Implementation


When selecting or implementing a customer relationship management (CRM) solution, a mistake or error in judgment can be extremely costly. That’s why you should be aware of the ten basic steps to a successful CRM implementation. Even if you’ve already identified the reasons why your organization needs a CRM system, where do you go from there?

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Tying the Shop Floor to the ERP System


Enterprise resource planning (ERP) on the shop floor is critical. High-performing manufacturers have found that full integration of real-time operational data collected from the shop floor to the top floor is key to reducing costs, streamlining operations, and improving customer satisfaction. Learn how integrated ERP brings manufacturers improved quality, increased production throughput, less scrap, and other benefits.

deploying crm system  2000, many enterprises began deploying on-site ERP systems that were rooted in accounting and HR functions. For these applications, the manufacturing processes are an afterthought. The systems were designed with an activity which starts on the top floor and filters down to the shop floor, which is where, in the manufacturers' world, the rubber meets the road. It soon became apparent that if the manufacturing process wasn't efficient, it didn't matter how well the top floor functioned. It wasn't until Read More

The Importance of Server Robustness in CRM


In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a client/server customer relationship management (CRM) application and has equipped more than 750 IBM AS/400 and iSeries customers with its native OS/400 CRM solution.

deploying crm system  avoid the hassle of deploying and managing it. Furthermore, users can add and reduce capacity as needed. In an IBM OS-based environment, Wintouch can access real time data from other existing applications through an effortless integration with every department. This may improve overall productivity and help companies achieve better ROI. In a heterogeneous environment, the Wintouch eCRM platform independent and Java-applet solutions are easily accessed by Windows, Mac, or Linux through internet access. Read More

TEC 2011 CRM Buyer's Guide


The new TEC 2011 CRM Buyer's Guide makes it easy.

deploying crm system  2011 CRM Buyer's Guide Want to know all about the dramatic changes in customer relationship management (CRM) software and how it impacts the way companies are doing business? The new TEC 2011 CRM Buyer's Guide makes it easy. Get the inside story on CRM innovation in cloud computing mobile CRM social CRM extended CRM functionality You'll learn about the benefits and drawbacks of the biggest trends in CRM. And how the latest CRM technology can make your company more profitable and competitive. The latest Read More

The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

deploying crm system  Case for a New CRM Solution CRM software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution. Read More

Oncontact CRM


Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits.  

deploying crm system  CRM Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits. Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

deploying crm system  Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation, CRM vendors, CRM list Read More

The Quadstone System


Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse is used to allow the reuse of the results of the analytical process (selections, rules, models, scores) within operational enviornments such as marketing automation packages, call center systems or ecommerce systems.  

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Why CRM Software is a Smart Investment in a down Economy


Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

deploying crm system  CRM Software is a Smart Investment in a down Economy Is it really possible to grow your company during an economic downturn—and still cut costs? Fortunately, the answer is yes—and there's no better way to do it than with the right customer relationship management (CRM) software. By its very nature, CRM is one of the only technologies that can both increase your company's revenues and reduce its costs . And that's a pretty good combination during tough economic times. Find out more about why CRM is Read More

Most Overlooked Features when Buying a Business Phone System


When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these commonly forgotten features. This guide details such features as conferencing, auto attendant, mobile extensions, and many other valuable features.

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Matching the Correct Phone System to Your Business


Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market for small-size businesses; medium-size businesses (includes both on-premises and hosted solutions); and enterprise-level businesses. This guide will help streamline your search for a new phone system, so you focus on those systems that are appropriate for your needs.

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CRM for Financial and Insurance Markets


Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

deploying crm system  CRM 12: Salesforce Automation Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More