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 demand generation service b2b

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » demand generation service b2b

B2B Demand Generation: How Successful Companies Are Improving Sales and Marketing Results


For decades, solution-selling and marketing methodologies have used the principle of identifying pains associated with business processes, in order to create urgency and demand for products and services. With the foundational premise that marketers need to drive more revenue while optimizing marketing investments, successful business-to-business (B2B) companies have focused on four critical pillars needed to optimize the lead-to-sale process.

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Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

demand generation service b2b  by IBM''s Applications On Demand Platform , which automates application hosting and management to provide a scalable and efficient platform for running business applications. Software Giants versus SaaS Pioneers There are several reasons why SAP and Microsoft might be delivering limited chunks of SaaS CRM functionality. One reason could be their desire to pick the lowest hanging fruit first (i.e., solutions for mobile, sales personnel, whose processes are fairly common in the early sales stage), while Read More

Service Supply Chain Strategies to Increase Corporate Profitability


This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

demand generation service b2b  not suited to intermittent demand environment and characterized by unplanned, reactive expediting Risk-based decision making that incorporates the probability of stockout in all order generation and deployment activities, integrating strategic and tactical planning Fulfillment & Service Fulfillment to traditional fill rate metrics. Fulfillment strategy not tied to asset management strategy Differentiated service-level commitments enabled by strategic positioning of inventory, including availability-based Read More

Next-generation EDI: Time to Upgrade from Outdated Technology?


As a mid-market company, you’ve been using electronic data interchange (EDI) for a number of years. It saves time and money—and most importantly, your trading partners need you to. But new technologies offer a streamlined and cost-efficient approach to EDI. These capabilities mean you don’t have to settle for "workarounds," "good enough," or "my vendor left me no choice."

demand generation service b2b  by their customers -- demands to lower costs, effectively compete and do more with less. Industry or Partner Mandates If you''re not on the dominant side of the trading partner relationship, you have to comply with the business-to-business integration standards set by your partner. Perhaps the reason you''re using EDI is because your trading partner(s) forced you to. On a case-by-case basis, this can be viewed as a cost of doing business, although it doesn''t have to be, as we will see later. For example, Read More

Service Chain Information will Transform the Total Chain


Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

demand generation service b2b  as well as feed demand, product quality, etc. Change in Revenue Model Many firms will also need more knowledge—not just on what to do—but how to make money at it. From selling equipment and systems to leasing and transaction fees, in businesses where they may not adequately understand the business model—what to say, what it takes to provide stellar performance—will challenge firms who will attempt this. Understanding the path and practices of firms who already deliver in the model—at least at a Read More

Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

demand generation service b2b   Read More

IFS Packages Analytics for Power Generation


IFS has launched plug-and-play version of a corporate performance management (CPM) solution for companies in the power generation industry. IFS CPM is an analytics platform that gives enterprises a visual, top-down perspective of processes and performance.

demand generation service b2b  required templates. If interest demands it, IFS would likely consider similar plug-and-play propositions for other sectors. Read More

When it comes to demand intelligence, which comes first? The right solution or the right architecture?


Hands down, it’s the right business intelligence (BI) architecture. If your enterprise currently uses retail demand data in a manner that favors either tier one (corporate users) or tier two members (retail sales team), then you don’t have the right architecture in place. And that means you don’t have the right demand intelligence (DI) solution. Read on to learn about what's important in a demand intelligence architecture strategy and how to choose the right DI architecture for your company.

demand generation service b2b  it comes to demand intelligence, which comes first? The right solution or the right architecture? Hands down, it’s the right business intelligence (BI) architecture. If your enterprise currently uses retail demand data in a manner that favors either tier one (corporate users) or tier two members (retail sales team), then you don’t have the right architecture in place. And that means you don’t have the right demand intelligence (DI) solution. Read on to learn about what''s important in a demand Read More

E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

demand generation service b2b  answering service,professional answering service,phone answering service,fulsol,fuller brush coupons,call answering service,24 hour answering service,fullerbrush,phone answering services,answering services,fuller products,fuller hair brushes Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

demand generation service b2b  To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Customer Relationship Management and Service Resolution Management and Knowledge Management: The Core of Read More

Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Selecting Field Service Management Software


What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

demand generation service b2b  in real time, meet demanding service level agreements, and more, all while reducing cost. Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

demand generation service b2b  want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

Zef Scientific Selects IFS Enterprise Service Management


IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business.

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