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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

day sales outstanding  the end of the day, both groups must be left satisfied and feeling valued. Not only does this practice allow them to stay connected to the needs and wants of their customers, but it's also enormously gratifying for their contact centre agents to see their work being given such a high priority. Key #2 - Empower and Support Contact Centre Agents While a customer-centric culture and processes have always been the hallmarks of successful customer relationship management, leading companies also place a strong Read More...
Enterprise Content Management (ECM)
A content management system is a software package designed to manage an organization''s entire collection of documents, records, and other information assets. Content mana...
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Documents related to » day sales outstanding


RedPrairie and JDA Software Merger, Part Two: How Will it Work and What Should we Think?
On November 1, 2012, RedPrairie Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie

day sales outstanding  company released on the day of the merger were weak. JDA reported Q3 license revenue declined 18 percent versus Q3 2011, total revenue declined 5 percent, and adjusted earnings per share declined 21 percent. To be fair, RedPrairie has been hitting its financial benchmarks, continuing to grow and diversify its product offerings organically and through acquisitions, and expanding in global markets. Some estimate that the hefty $1.9 billion price of the JDA-RedPrairie merger means that the combined company Read More...
May a New Day Begin for Mature Enterprise Applications - Part 1
While attending a number of vendors’ annual user conferences and/or by being briefed by vendors about their future directions, I’ve lately discerned this trend:

day sales outstanding  a New Day Begin for Mature Enterprise Applications - Part 1 While attending a number of vendors’ annual user conferences and/or by being briefed by vendors about their future directions, I’ve lately discerned this trend: virtually every vendor is attempting to win its users’ hearts and minds (as well as wallets) via a more intuitive and appealing user interface (UI ). But it would be a real understatement to attribute everything to improved screens without talking about improved (i.e., “rich” Read More...
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

day sales outstanding  pricing (based on seasonal, day type, and on- and off-peak periods), incentives for nonusage (curtailment agreements), power-quality services, street-lighting services, appliance control, customer service levels based on credit scores, or other criteria. In addition, not only will linking real-time consumption analysis to risk-based customer segmentation and more-effective collection measures help to assure revenue, but it will also enable customers to view energy as an essential debt. Tailored rates Read More...
MicroStrategy Hits a Big Speed Bump on the Information Superhighway
On March 20, MicroStrategy announced that they will restate their earnings for 1998, 1999, and the first quarter of 2000. Shares of the company dropped from a

day sales outstanding  high of $333 eleven days ago to $73 per share as of March 21. At least four law firms have announced class action lawsuits against the vendor. After meeting with their auditors, PriceWaterhouseCoopers, MicroStrategy decided to move the recognition of software revenues for complex contracts across the multiple years of the contract, and realize less revenue in the initial year. Correspondingly, deferred revenue for fiscal 1999 has been increased to around $66 million from less than $17 million. Software Read More...
Sales Force Automation Buyer's Guide
Sales force automation makes it possible, and you can learn how in the sales force automation buyer's guide.

day sales outstanding  Force Automation Buyer's Guide today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2009 Read More...
Varicent Sales Performance Management
Varicent SPM aligns sales performance with strategic objectives through pay-for-performance. It encompasses territory management, quota planning, incentive

day sales outstanding  Sales Performance Management Varicent SPM aligns sales performance with strategic objectives through pay-for-performance. It encompasses territory management, quota planning, incentive compensation management, and performance analytics. SPM spans across sales, employees, managers, and channels. Varicent SPM delivers technology that automates the assignment of territories, the collection and approval of quotas, and the administration and calculation of incentive compensation plans. It also examines Read More...
The Web-based Sales Portal-A Catalyst for Business Transformation
A sales portal is one of many tools that can be used to help transform a business, especially a consumer packaged goods company. In this article, key structural

day sales outstanding  Packaged Goods Industry Consumers today are more demanding; they have more disposable income and many options to choose from. Consumer packaged goods (CPG) companies need to keep abreast of changing consumer needs and business scenarios to remain competitive in the market. Such companies need to manage their new product innovations and promotions more efficiently and effectively in order to minimize costs and increase sales. At the same time, visibility of inventory and sales across the various channel Read More...
Sales Force Automation (SFA) Buyer's Guide
The sales force automation buyer's guide will help you find the ideal sfa system for your company.

day sales outstanding  use more sales these days? Sales force automation (SFA) can help bring in those extra dollars. But how do you find an SFA solution that's powerful enough to do the job for both sales reps and management? The Sales Force Automation Buyer's Guide will help you find the ideal SFA system for your company. In this definitive guide, you'll learn what type of SFA buyer you are; what the core and advanced elements of an SFA system are; the costs you can expect to incur; the difference between on-premise and Read More...
Successful Sales and Operations Planning in Five Steps
A sales and operations planning (S&OP) meeting is a critical decision-making activity that sets the overall direction for the company. Executives discuss trade

day sales outstanding  ship any product every day which requires a higher inventory level to improve fill rates and avoid stock-outs. Procurement and finance, on the other hand, want less inventory to reduce costs and improve cash flow. Production wants more components and raw materials to reduce the risk of manufacturing disruptions due to shortages and wants to match production schedules with efficiency, regardless of demand. The heart of the S&OP process focuses on balancing these tradeoffs to develop the plan that best Read More...
Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related

day sales outstanding  Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology Commentary Key sales training vendors are increasingly integrating sales methodology, sales force automation (SFA) technology, and customer relationship management (CRM) systems. These vendors range from The Complex Sale , with its GPS software suite, to OnTarget and Wilson Learning with their relationship with Oracle / Siebel 's CRM suite, to Knowledge Advantage and their sales automation Read More...
Mastering SAP CRM Sales: Turn Insights into Action
Knowledge acceleration for customer relationship management (CRM) sales can help you work more effectively with analytics and functions such as billing and

day sales outstanding  SAP CRM Sales: Turn Insights into Action Knowledge acceleration for customer relationship management (CRM) sales can help you work more effectively with analytics and functions such as billing and orders to ensure efficiency while reducing errors. Learn about software-based courses designed to help sales professionals understand and master the essential functions within CRM sales. Read More...
Top Tools for Sales: SFA Focus
Handling sales effectively is one of the most important functions of any successful business, and sales force automation (SFA) systems can help. Many

day sales outstanding  Tools for Sales: SFA Focus Handling sales effectively is one of the most important functions of any successful business, and sales force automation (SFA) systems can help. Many organizations have already adopted or have been thinking about purchasing an SFA solution to ease the sales process and link it up with the rest of the business. SFA solutions also offer opportunities to help organizations improve CRM. Know some of the potential improvements of an SFA system. Read More...
A Stronger Field Sales Force and Better Internet Sales
Endress+Hauser (e+h), an international group of specialists for measurement devices and automated solutions for industrial process engineering, implemented both

day sales outstanding  helped implement the solution. Today, mySAP CRM helps E+H support its sales efforts within the process industry – which includes selling products to mechanical and plant engineering companies, engineering consultants, engineering service providers, and retailers. It also enables the company to offer first-class customer service. ONE SHOP, THREE CATALOGS, AND 300 PRODUCTS With mySAP CRM and its e-selling capabilities, E+H supports its strategic Internet distribution channel with completely new software Read More...

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