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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 day sales outstanding


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

day sales outstanding  the end of the day, both groups must be left satisfied and feeling valued. Not only does this practice allow them to stay connected to the needs and wants of their customers, but it's also enormously gratifying for their contact centre agents to see their work being given such a high priority. Key #2 - Empower and Support Contact Centre Agents While a customer-centric culture and processes have always been the hallmarks of successful customer relationship management, leading companies also place a strong

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Content Management (ECM)

A content management system is a software package designed to manage an organization''s entire collection of documents, records, and other information assets. Content management systems are built on a central repository, which holds all content, metadata, rules, and supporting information. Around this, processes and disciplines are established that ensure that day-to-day activities run smoothly and efficiently.  

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FactoryMaster


FactoryMaster is a manufacturing software solution that can help organizations use the latest technology in the planning and day-to-day operation of commercial and production processes, covering all aspects of the business in one package. With knowlege in many divisions of manufacturing, FactoryMaster has built a complete modular system that addresses the issues facing manufacturing organizations in today's marketplace. As FactoryMaster adds new functionality requested by customers to the existing package, it has the advantage of offering one package to all customers, as well as an upgrade path for customers who choose to take maintenance and support. For the aerospace industry, FactoryMaster provides interfaces to most of the major aerospace players (including Exostar, Rolls Royce, and Airbus). These interfaces allow the solution to take direct feeds of sales order schedules and, within minutes, run a material resources planning (MRP) system to forecast and plan all materials and assembly requirements to fulfill these orders. This can provide an immediate response to new orders, and helps ensure that users can get an instant view of where issues concerning delivery timescales may occur. The solution also provides materials traceability, which helps give customers confidence that they can identify the source for any product they sell. For the automotive industry, FactoryMaster has built-in materials traceability so users can instantly see what went into each part and where it came from. This is essential for any organization that wishes to offer a quality service for its products. The system also has interfaces that allow data feeds into and out of the system, which eliminates re-keying and also speeds up the time needed to get information processed. Customers can then use these data feeds to do just-in-time production on daily orders. FactoryMaster has built-in control mechanisms that allow a quality plan to be implemented and tracked. An example of this is the drawing change control mechanism. All drawings are tracked by version numbers and so if a drawing changes, the user can instantly see the impact it may have on all aspects of the system, from quotes to work in progress. By allowing FactoryMaster users to track customer part numbers as well as their own internal part numbers, Factorymaster can instantly react to part number changes without impacting the work that is in progress. FactoryMaster also offers functionality for electronics manufacturers. The system allows large bills of material (BOMs), as well as sub-assemblies as part of this. This can allow flexibility in the way systems are constructed, with the use of third-party supplier parts being added into the bills of material. There are also functionalities that allow users to add extra information into the BOMs, such as circuit references. Traceability of the components is also an integral aspect, which gives an ideal trace for warranty claims and supplier rejects. With superior stock control using minimum or maximum stock levels, customers can have confidence that components will always be available. To back this up, the solution provides the MRP capability that can give users recommendations about what needs to be ordered and when it needs to be ordered, to fulfil any outstanding requirements.  

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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service


Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated energy and utility markets characterized by price regulations, easy access to energy resources, and sufficient infrastructure capacity. There are few examples of "old" technologies that make such a compelling argument against replacement. All that’s about to change.

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MicroStrategy Hits a Big Speed Bump on the Information Superhighway


On March 20, MicroStrategy announced that they will restate their earnings for 1998, 1999, and the first quarter of 2000. Shares of the company dropped from a high of $333 eleven days ago to $73 per share as of March 21. At least four law firms have announced class action lawsuits against the vendor.

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RedPrairie and JDA Software Merger, Part Two: How Will it Work and What Should we Think?


On November 1, 2012, RedPrairie Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie will effect a cash tender offer to acquire all outstanding shares of JDA common stock for $45 per share. My initial positive and negative thoughts on the merger were outlined in Part One of this blog series. Cynical and jaded market

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Web-enabled Sales Tactics


The Internet has changed the buying process for enterprise level solutions and sales departments must learn to adapt to today's self-directed buyer. The new, competitive sales high ground is to effectively manage a convenient on-line/off-line buy cycle experience at every point of contact.

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From Strategy to Execution: Accelerating Sales Growth


This report describes a new approach to selling, the sales-automation solutions deployed as part of the new approach, and initial early results of the sales transformation. Wherever possible, tips for success and best practices have been outlined for other sales leaders hoping to transform the sales force to create a sustainable growth engine.

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Sales Opportunity Blueprinting: Where the Money Is


Find out more in the white paper sales opportunity blueprinting.

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Complete Guide to Sales Force Automation (SFA)


Complete Guide to Sales Force Automation Get the buyer's guide that gives you everything you need to know about sales force automation solutions.

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Sales and Operations Planning: the Key to Demand Satisfaction


There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

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The Web-based Sales Portal-A Catalyst for Business Transformation


A sales portal is one of many tools that can be used to help transform a business, especially a consumer packaged goods company. In this article, key structural and functional elements, as well as the advantages of implementing and effectively using a sales portal, are discussed.

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