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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 day sales outstanding


6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

day sales outstanding  the end of the day, both groups must be left satisfied and feeling valued. Not only does this practice allow them to stay connected to the needs and wants of their customers, but it's also enormously gratifying for their contact centre agents to see their work being given such a high priority. Key #2 - Empower and Support Contact Centre Agents While a customer-centric culture and processes have always been the hallmarks of successful customer relationship management, leading companies also place a strong

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Content Management (ECM)

A content management system is a software package designed to manage an organization''s entire collection of documents, records, and other information assets. Content management systems are built on a central repository, which holds all content, metadata, rules, and supporting information. Around this, processes and disciplines are established that ensure that day-to-day activities run smoothly and efficiently.  

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May a New Day Begin for Mature Enterprise Applications - Part 1


While attending a number of vendors’ annual user conferences and/or by being briefed by vendors about their future directions, I’ve lately discerned this trend: virtually every vendor is attempting to win its users’ hearts and minds (as well as wallets) via a more intuitive and appealing user interface (UI). But it would be a real understatement to attribute everything to improved screens without

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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service


Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated energy and utility markets characterized by price regulations, easy access to energy resources, and sufficient infrastructure capacity. There are few examples of "old" technologies that make such a compelling argument against replacement. All that’s about to change.

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RedPrairie and JDA Software Merger, Part Two: How Will it Work and What Should we Think?


On November 1, 2012, RedPrairie Corporation and JDA Software announced their merger. Under the terms of the agreement, the entities affiliated with RedPrairie will effect a cash tender offer to acquire all outstanding shares of JDA common stock for $45 per share. My initial positive and negative thoughts on the merger were outlined in Part One of this blog series. Cynical and jaded market

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FactoryMaster


FactoryMaster is a manufacturing software solution that can help organizations use the latest technology in the planning and day-to-day operation of commercial and production processes, covering all aspects of the business in one package. With knowlege in many divisions of manufacturing, FactoryMaster has built a complete modular system that addresses the issues facing manufacturing organizations in today's marketplace. As FactoryMaster adds new functionality requested by customers to the existing package, it has the advantage of offering one package to all customers, as well as an upgrade path for customers who choose to take maintenance and support. For the aerospace industry, FactoryMaster provides interfaces to most of the major aerospace players (including Exostar, Rolls Royce, and Airbus). These interfaces allow the solution to take direct feeds of sales order schedules and, within minutes, run a material resources planning (MRP) system to forecast and plan all materials and assembly requirements to fulfill these orders. This can provide an immediate response to new orders, and helps ensure that users can get an instant view of where issues concerning delivery timescales may occur. The solution also provides materials traceability, which helps give customers confidence that they can identify the source for any product they sell. For the automotive industry, FactoryMaster has built-in materials traceability so users can instantly see what went into each part and where it came from. This is essential for any organization that wishes to offer a quality service for its products. The system also has interfaces that allow data feeds into and out of the system, which eliminates re-keying and also speeds up the time needed to get information processed. Customers can then use these data feeds to do just-in-time production on daily orders. FactoryMaster has built-in control mechanisms that allow a quality plan to be implemented and tracked. An example of this is the drawing change control mechanism. All drawings are tracked by version numbers and so if a drawing changes, the user can instantly see the impact it may have on all aspects of the system, from quotes to work in progress. By allowing FactoryMaster users to track customer part numbers as well as their own internal part numbers, Factorymaster can instantly react to part number changes without impacting the work that is in progress. FactoryMaster also offers functionality for electronics manufacturers. The system allows large bills of material (BOMs), as well as sub-assemblies as part of this. This can allow flexibility in the way systems are constructed, with the use of third-party supplier parts being added into the bills of material. There are also functionalities that allow users to add extra information into the BOMs, such as circuit references. Traceability of the components is also an integral aspect, which gives an ideal trace for warranty claims and supplier rejects. With superior stock control using minimum or maximum stock levels, customers can have confidence that components will always be available. To back this up, the solution provides the MRP capability that can give users recommendations about what needs to be ordered and when it needs to be ordered, to fulfil any outstanding requirements.  

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Sales and Operations Planning: the Key to Demand Satisfaction


There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

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So You Think You Don’t Owe Sales Tax


Manufacturers, wholesalers, distributors, resellers, governments, and charitable organizations are some of the business types that do not expect to pay sales tax. The burden of proof is on the seller, however, should the state express concern about exempt sales. The smartest strategy is to be aware of where you might have tax compliance obligations and how it impacts your business. This white paper explains the four most common tax compliance obligations and what you can do to make compliance easier.

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Optimizing Sales Tax Exemption Management Strategy


Acquiring, validating, and managing sales tax and use tax exemption certificates can be challenging. However, the appropriate exemption certificate management (ECM) strategy can help avoid sales tax audit risk while lowering audit assessments and penalties. Learn how to find the right solution for your organization.

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Sales Forecasting for Your Business Advantage


With Advanced Sales Forecasting software from NetSuite, you now have the ability to run accurate, up-to-the-second sales forecasts to address your most pressing business questions. As a result, you can manage your data and your business with greater accuracy, speed, and confidence.

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The Sales Benchmarking Primer


Sales benchmarking is a diagnostic discipline that objectively identifies opportunities for sales-related performance improvement and enables best-practice solutions. This Sales Benchmarking Primer includes two important chapters from the best-selling book Making the Number—and provides a process-based framework for marketing and sales that can help your company survive and prosper in an unstable economy.

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How to Evaluate a Sales and Operation Planning System


The features available in today’s sales and operations planning (SOP) systems make these systems indispensable assets for an organization. Reporting tools and graphical representations are just a couple of these key features. Find out what else to look for in an SOP system.

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