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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » database service


IBM Announces the Release of DB2 Universal Database Version 7
IBM (NYSE: IBM) has announced the release of DB2 Universal Database Version 7, with a new pricing structure for application service providers (ASPs), support

database service  faster than traditional relational database search engines. IBM also introduced a first-of-its-kind pricing structure, allowing application service providers (ASPs) to buy DB2 Universal Database at a minimal investment. Under terms of the new program, IBM will receive a percentage of the revenue ASPs receive from their customers once the solution is implemented, based on a per subscriber or per transaction model. Also available are ASP Prime and Hosting Advantage programs, designed to support ASPs Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

database service  Web sites; applications; and database software, which runs on the physical hardware and is delivered by the independent third party. Different from Traditional Application Hosting It is important to distinguish SaaS from traditional application hosting. Typically, a traditional hosting lease means that the user still buys the software and hardware but finances it in monthly payments. Under these terms, the hosting user enterprise owns rights to the hosted software, but the subscription is essentially a Read More...
Oracle Database 11g High Availability
A highly available IT infrastructure is a critical success factor for businesses in today’s fast moving and “always on” economy. But the traditional approach to

database service  Database 11g High Availability A highly available IT infrastructure is a critical success factor for businesses in today’s fast moving and “always on” economy. But the traditional approach to building high availability infrastructure is expensive to implement and rarely meets user’s service level expectations. Learn how technologies available in the Oracle Database 11g can help you avoid costly downtime and recover quickly from unavoidable failures. Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

database service  stored in either a database or MS Project templates can be used to establish credibility and improve repeatability when they are actually used as first draft client project plans. Further, if time and expenses can be tracked to project sub-codes that are linked to standard methodology, then data can be used to evaluate accuracy of pre-packaged pricing. Summary Professional services firms generally solve client problems, and no client problem is ever exactly the same. As a result, the actual service Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

database service  protocols, such as Open Database Connectivity (ODBC) , also eased the complexity of integrating VSS to back-end databases. With data communications collapsing to the TCP/IP standard, physical connectivity to back-end databases and other systems has become a non-issue. With the standardization of the lower layers of VSS systems, providers narrowed their focus on the specific software layers required to develop, deploy and maintain touchtone and speech recognition applications. The client/server era Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

database service  places, such as CRM databases; legacy KM systems; frequently asked questions (FAQ) lists; intranets; content management systems; billing systems; or an automated response system. The goal here is to analyze the customer''s problem, retrieve the information needed to solve that problem, and to do so in whichever contact channel the customer chooses. This process should not only minimize customer frustration and lower the cost of the support transaction, but it should also leave the customer delighted. Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

database service  ROI of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

database service  CRM,online,Epicor,self-service,clientele,customer Read More...
Database Development
Expectations of the business community from the database development domain are high, but slightly unsettled. The customer community worldwide needs to

database service  business community from the database development domain are high, but slightly unsettled. The customer community worldwide needs to understand that while there are common threads among relational databases, they also nurture important differences. Find out what they are. Read More...
Oracle Sets Date for Database In-Memory Release
The Oracle Database In-Memory is Oracle’s answer to the in-memory database race that has been heating up over the last couple of years. Oracle Database In

database service  Sets Date for Database In-Memory Release Oracle CEO Larry Ellison took center stage at a special event to announce the planned release of the Oracle Database In-Memory . The Oracle Database In-Memory is Oracle’s answer to the in-memory database race that has been heating up over the last couple of years. Oracle originally announced the in-memory solution during last year’s Oracle OpenWorld conference. The Oracle Database In-Memory demonstrated from 100x to more than 1000x speedup for enterprise Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

database service  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...
New Database Capabilities from Teradata
During the recent Teradata Partners User Group Conference @ Expo, Teradata announced the release of new Teradata Database capabilities with the release of

database service  Database Capabilities from Teradata During the recent Teradata Partners User Group Conference & Expo , Teradata announced the release of new Teradata Database capabilities with the release of Teradata Data Lab with Smart Loader, Teradata Studio, and Teradata Virtual Machine Edition. Commenting on the new release, Scott Gnau, president at Teradata Labs, said Teradata draws on the intelligence of the best and brightest engineers in its labs located in the U.S. and around the world to provide capabilities Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

database service  self-service,guide,HR,management Read More...

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