Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
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process them, a third-party database to save the data, and printers to print delivery notes. Figure 1 and figure 2 provide further details on what Solution Manager capabilities a customer is entitled to with Enterprise Support. Figure 1 Figure 2 SAP Standard Support will include basic support elements, such as problem resolution (but with no SLA), bug fixes, product/technology updates, and legal changes (if applicable). From a service perspective, it includes two basic health checks. One is intended to