A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.
data warehousing information center
open you up to data security risks, a common concern among buyers. According to DeSalles, while there is a perceived loss of control, there are providers in this space, notably Avaya, Genesys Telecommunications, Oracle, Verizon Business, that have put signii cant investment into their security structures. In fact, many small to medium- size businesses would be hard-pressed to put the same high-cost security precautions in place. The hosted-delivery model may be taking the world by storm, but companies