A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.
data describes automation maturity
out irrelevant details, aggregate data to form a more meaningful view, display metrics on a digital dashboard, and alert users to potential problems and exceptions. At the end of the day, however, implementing a balanced scorecard boils down to two key tasks: What are the metrics AND how are they retrieved? The caveat, of course, is that strategy is inferred from the metrics and it is known what the strategy is. Getting the Right Metrics Process In an SLM scorecard, the internal process perspective shows