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Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.
DATA CLEANSING SERVICE USPS
: 2012 Business Intelligence and Data Management Buyer s Guide Databases and ERP Selection: Oracle vs. SQL Server 3 Key Areas to Reduce Costs with Lean Techniques The Buyer s Guide to Financial Management Software: The 10 Essentials of an Effective Financials Solution Service Productization If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Epicor is introducing a new approach to the way enterprise resource planning (ERP) systems are
5/16/2005 12:00:00 AM
Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.
DATA CLEANSING SERVICE USPS
: Parts SCM | New Data Triggers for International Supply Chain Finance | Manufacturing Environments and Integration with Other Functions | Managing Your Supply Chain Using Microsoft Navision | Delivery Architecture - What it Means... | Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing | Measuring the Supply Chain Outside Your Enterprise | Governance of Federated Business Models | Remapping the Supply Chain Universe, by Ann Grackin and Sree Hameed | Remote
11/2/2004
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.
DATA CLEANSING SERVICE USPS
: storage located within commercial data centers and logical applications, such as Web sites; applications; and database software, which runs on the physical hardware and is delivered by the independent third party. Different from Traditional Application Hosting It is important to distinguish SaaS from traditional application hosting. Typically, a traditional hosting lease means that the user still buys the software and hardware but finances it in monthly payments. Under these terms, the hosting user
3/15/2006
IFS Wins in Field Service Management » The TEC Blog
DATA CLEANSING SERVICE USPS
: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013
6 Easy Steps to Finding the Right Business VoIP Service
Here's a handy guide to help you find the system that's right for your company.
DATA CLEANSING SERVICE USPS
: easy steps finding right business voip service, easy, steps, finding, right, business, voip, service, steps finding right business voip service, easy finding right business voip service, easy steps right business voip service, easy steps finding business voip service..
3/10/2011 12:00:00 PM
Deltek and Maconomy: Gearing Up for the Global Service Economy? » The TEC Blog
DATA CLEANSING SERVICE USPS
: appirio, deltek, deltek costpoint, deltek vision, erp for services, google apps, maconomy, maconomy people planner, maconomy x1, NetSuite, openair, professional services automation, Project Management, psa, salesforce chatter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
12-07-2010
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.
DATA CLEANSING SERVICE USPS
: 2012 Business Intelligence and Data Management Buyer s Guide Databases and ERP Selection: Oracle vs. SQL Server The Ten Commandments of BYOD 3 Key Areas to Reduce Costs with Lean Techniques Acronym-Related White Papers: Business Intelligence (BI) | Customer Relationship Management (CRM) | Enterprise Resource Planning (ERP) | Human Capital Management (HCM) | Information Technology (IT) | Key Performance Indicators (KPIs) | Return on Investment (ROI) | Software as a Service (SaaS) | Total
5/7/2012 1:24:00 PM
KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
DATA CLEANSING SERVICE USPS
: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.
DATA CLEANSING SERVICE USPS
: Migration to On-demand ERP Data Governance: Controlling Your Organization’s Mission-critical Information 12/4/2007 10:48:00 AM Controlling your company’s key information through data governance is more than just good practice—it can make the difference between success and failure at meeting compliance requirements and at arming your organization with a competitive edge. Read Data Governance: Controlling Your Organization’s Mission-critical Information 1 2 Audios Per Page: select 5 10 20 50
6/8/2007 11:22:00 AM
One Vendor’s Mission to Make Service Businesses Click – Part 2 » The TEC Blog
messaging, or internet portals. Research data have shown that close communication is an inseparable part of managing customer expectations. ClickAnalyze (which is itself a suite of three modules) provides reporting, monitoring, and service business analytics for workforce performance measurement and strategic decision support. The module enables analysis of key performance indicators (KPIs) , including resource productivity, operational costs, and responsiveness to customers. Integrated within the
DATA CLEANSING SERVICE USPS
: aftermarket, call center, clickanalyze, clickcontact, clickfix, clickforecast, clicklocate, clickmobile, clickplan, clickroster, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, mobile computing, rostering, SCM, service economy, service level agreement, shift planning, sla, slr, street lever routing, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-01-2011
Ten Secrets to Successful Customer Service
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits?
DATA CLEANSING SERVICE USPS
: 2012 Business Intelligence and Data Management Buyer s Guide 3 Key Areas to Reduce Costs with Lean Techniques Transforming Spreadsheets: Planning, Budgeting, and Forecasting for Midsize Companies Managing Financial Performance: Closing the Gap Between Strategy and Execution Acronym-Related White Papers: Business Intelligence (BI) | Customer Relationship Management (CRM) | Enterprise Resource Planning (ERP) | Human Capital Management (HCM) | Information Technology (IT) | Key Performance
4/3/2006 2:33:00 PM
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Acronym-Related White Papers:
Business Intelligence (BI)
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