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Documents related to
Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with
: Support Center Feedback , Data Center Feedback , Product Feedback Center . We’ve all heard someone totally upset over a bad experience with a phone call to a call center. At some point, we’ve each probably felt that way ourselves. It may be wait times that are too long, poorly recorded messages, or an agent who just doesn’t communicate well – everyone seems to have a bad story and most don’t seem to mind sharing those stories with others. From the moment of the bad experience they tell the
8/3/2009 3:19:00 PM
Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.
: securely manage in- house data centers? How could you benei t from monitoring your contact center agents? How could you benei t from a geographically diverse contact center staf ? How can you improve your customer-support services and activities? How ef ectively are you serving your customers and responding to their inquiries? Conclusion These days, keeping customers happy entails more than hot marketing campaigns and sweet-talking sales reps. A contact center is often the i rst and last chance a
11/13/2007 5:13:00 PM
Four Critical Success Factors to Cleansing Data
Four Critical Success Factors to Cleansing Data. Find Guides, Case Studies, and Other Resources Linked to Four Critical Success Factors to Cleansing Data. Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology.
: Success Factors to Cleansing Data Four Critical Success Factors to Cleansing Data Source: PM ATLAS Business Group, LLC Document Type: White Paper Description: Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology. Four Critical Success Factors to Cleansing Data
1/14/2006 9:29:00 AM
Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.
: Cost , Contact Center Data , Contact Center Definition , Contact Center Directory , Contact Center Features , Contact Center Help , Contact Center Industry , Contact Center Information , Contact Center Live , Contact Center Management , Contact Center Manager , Contact Center Metrics , Contact Center Monitoring , Contact Center Network , Contact Center Online , Contact Center Operations , Contact Center Outsourcing , Contact Center Performance , Contact Center Platform , Contact Center Product , Contact
8/15/2006 8:59:00 PM
Addressing the Complexities of Remote Data Protection
Expert solutions for adressing the complexities of remote data protection in your enterprise.Experience data recovery solutions. Free white paper! As companies expand operations into new markets, the percentage of total corporate data in remote offices is increasing. Remote offices have unique backup and recovery requirements in order to support a wide range of applications, and to protect against a wide range of risk factors. Discover solutions that help organizations protect remote data and offer extensive data protection and recovery solutions for remote offices.
: the Complexities of Remote Data Protection Addressing the Complexities of Remote Data Protection Source: IBM Document Type: White Paper Description: As companies expand operations into new markets, the percentage of total corporate data in remote offices is increasing. Remote offices have unique backup and recovery requirements in order to support a wide range of applications, and to protect against a wide range of risk factors. Discover solutions that help organizations protect remote data and offer
4/23/2010 1:16:00 PM
Jaspersoft 4 Goes Big Data » The TEC Blog
Jaspersoft 4 Goes Big Data » The TEC Blog TEC Blog TEC Home About TEC Contact Us About the Bloggers Follow TEC on Twitter RSS Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software
: bi, Business Intelligence, cassandra, couchdb, Greenplum, hadoop, hbase, Jaspersoft, Jaspersoft 4.0, mongodb, neteeza, nosql, open source, vertica, voltdb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Move from a Cost Center to a Game Changer
While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.
: Business Value, IT spend, value creation, value definition, value delivery.
9/15/2011 7:49:00 AM
The Necessity of Data Warehousing
An explanation of the origins of data warehousing and why it is a crucial technology that allows businesses to gain competitive advantage. Issues regarding technology selection and access to historical 'legacy' data are also discussed.
: The Necessity of Data Warehousing The Necessity of Data Warehousing M. Reed - August 2, 2000 Read Comments The Necessity of Data Warehousing M. Reed - August 2, 2000 Why the market is necessary Data warehousing is an integral part of the information age . Corporations have long known that some of the keys to their future success could be gleaned from their existing data, both current and historical. Until approximately 1990, many factors made it difficult, if not impossible, to extract this data and turn
Candle Releases New Command Center App for IBM MQSI 2
IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise servers. The proposed solution is a new Candle Corporation product with a GUI front-end that can track message flow, queue times, and other metrics. Is this yet another example of IBM leveraging technology through partnerships instead of always trying to roll their own, as Oracle has done?
: Candle Releases New Command Center App for IBM MQSI 2 Candle Releases New Command Center App for IBM MQSI 2 M. Reed - October 11, 2000 Read Comments M. Reed - October 11, 2000 Event Summary Candle Corporation, an independent software company specializing in fast, flexible e-business solutions, today announced the release of Candle Command Center (CCC) for MQSeries Integrator (MQSI) V2, IBM s messaging technology for enterprise application integration. The new solution helps eliminate system downtime and
Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.
: Best Phone Systems for a Successful Call Center Best Phone Systems for a Successful Call Center Source: CompareBusinessProducts.com Document Type: White Paper Description: The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing
9/21/2010 2:00:00 PM
Monitoring Physical Threats in the Data Center
Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely. Monitoring equipment isn’t enough—learn how to better manage your data center.
: Physical Threats in the Data Center Monitoring Physical Threats in the Data Center Source: APC by Schneider Electric Document Type: White Paper Description: Common methods for monitoring the data center environment date from the days of centralized mainframes, and include such practices as walking around with thermometers. But as data centers continue to evolve with distributed processing and server technologies that drive up power and cooling demands, you must examine the environment more closely.
3/9/2009 4:01:00 PM
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