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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

data center tools automation  support workforce optimization Marketing data - Helps ensure that contact center operations and marketing campaigns are aligned, contact center agents are trained and staffed for campaigns, and demand forecasts represent the projected increases in channel volume Employee data - Provides clear representation of agent skills and qualifications aligned with workforce optimization, helping ensure that the right agents are available at the right time Business communication management data - Results in reduced Read More...
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining...
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Documents related to » data center tools automation


Sales Force Automation Buyer’s Guide
No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of

data center tools automation  lead behavior and drawing data from customer communities established by either the vendor or the customers themselves. This functionality is rapidly expanding and is currently limited primarily by the imagination of the users, not by any technology concerns. Integration with call center software: While this is extremely important in inside-sales scenarios, it is also a useful tool in organizations where sales and support functions overlap. Order management: This feature tracks the status of orders, which Read More...
Leveraging 3-D for Sales Automation
Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and new skills to close sales. A

data center tools automation  3-D tools and product data management tools can help achieve these critical sales tasks and help close sales. For more information and to start your own custom solution comparison, please visit TEC's Customer Relationship Management Evaluation Center . Read More...
Automate to Optimize: The Foundation for Data Center Efficiency
IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize

data center tools automation  Optimize: The Foundation for Data Center Efficiency Automate to Optimize : The Foundation for Data Center Efficiency If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Today’s heterogeneous enterprise data center environments are quickly growing in size and complexity, driven by mergers and acquisitions, expansion into multiple data centers, and large-scale initiatives such as server and storage consolidation. Source : Tidal Software Read More...
Simple Batch Scheduling through Consolidation and Automation
Many of today’s business processes require batch operations. But IT organizations are struggling to keep up with scheduling as batch windows shrink and more

data center tools automation  you are consolidating your data center operations, moving applications to more cost-effective platforms, transitioning from customized to packaged applications, or just want to simplify batch scheduling, Tidal Enterprise Scheduler can help. With Enterprise Scheduler, you can: Simplify and lower the cost of batch management with a single, intuitive graphical user interface across all batch processes Increase the productivity and eficiency of your operations staff by automating batch scheduling tasks Read More...
The Value of Big Data
As the use of big data grows, the need for data management will also grow. Many organizations already struggle to manage existing data. Big data adds complexity

data center tools automation  Value of Big Data As the use of big data grows, the need for data management will also grow. Many organizations already struggle to manage existing data. Big data adds complexity, which will only increase the challenge. This white paper looks at what big data is, the value of big data, and new data management capabilities and processes, required to capture the promised long-term value. Read More...
Master Data Management: Extracting Value from Your Most Important Intangible Asset
In a 2006 SAP survey, 93 percent of respondents experienced data management issues during their most recent projects. The problem: many organizations believe

data center tools automation  Data Management: Extracting Value from Your Most Important Intangible Asset Master Data Management: Extracting Value from Your Most Important Intangible Asset If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Read More...
Big Data Movement—Managing Large-Scale Information in the Constantly Connected World
Many forces in today's world of big data are driving applications to become more real-time. Data needs to go many places, be sorted and stored in different

data center tools automation  Data Movement—Managing Large-Scale Information in the Constantly Connected World Many forces in today's world of big data are driving applications to become more real-time. Data needs to go many places, be sorted and stored in different formats, and used in a wide variety of ways. Capturing high volume data streams inside and outside datacenters can be complicated and expensive using traditional software messaging middleware on general purpose servers. In order to realize the full value of “big Read More...
The Path to Healthy Data Governance through Data Security
Companies today are challenged to maintain their data safe and secure from hackers and others with unauthorized access. In his article, TEC business

data center tools automation  Path to Healthy Data Governance through Data Security The appropriate handling of an organization’s data is critically dependent on a number of factors, including data quality, which I covered in one of my earlier posts this year. Another important aspect of data governance regards the managing of data from a security perspective. Now more than ever, securing information is crucial for any organization. This article is devoted to providing insight and outlining the steps that will put you on the path Read More...
A Business Report on Big Data Gets Personal
Big data and personal data are converging to shape the Internet’s most surprising consumer products. They’ll predict your needs and store your memories—if you

data center tools automation  Business Report on Big Data Gets Personal Big data and personal data are converging to shape the Internet’s most surprising consumer products. They’ll predict your needs and store your memories—if you let them. Find out how. Read More...
New Generation of BI Tools More Powerful and Easier to Use
To learn how a new generation of BI tools can give you the knowledge you need to make the right business decisions at the right time, check out the...

data center tools automation  do you convert your data into knowledge ? With business intelligence (BI) . BI can take the data from your ERP system and organize it into ways that give you knowledge about your markets, your customers, your business, and the way it's being run. Meaningful, actionable knowledge that gives you the power to act. And adapt. And stay ahead of the competition. To learn how a new generation of BI tools can give you the knowledge you need to make the right business decisions at the right time, check out the Read More...
The Teradata Database and the Intelligent Expansion of the Data Warehouse
In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role

data center tools automation  Intelligent Expansion of the Data Warehouse In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Garcia looks at the Teradata Read More...
Data Mining: The Brains Behind eCRM
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data

data center tools automation  The Brains Behind eCRM Data Mining: The Brains Behind eCRM S. McVey - November 6, 2000 Introduction While customer relationship management (CRM) gets a lot of attention, one important component is often overlooked - how a company effectively uses its existing customer data to improve customer loyalty while also identifying new potential buyers of products and services. Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting Read More...
Enterprise Data Management: Migration without Migraines
Moving an organization’s critical data from a legacy system promises numerous benefits, but only if the migration is handled correctly. In practice, it takes an

data center tools automation  Data Management: Migration without Migraines Moving an organization’s critical data from a legacy system promises numerous benefits, but only if the migration is handled correctly. In practice, it takes an understanding of the entire ERP data lifecycle combined with industry-specific experience, knowledge, and skills to drive the process through the required steps accurately, efficiently, and in the right order. Read this white paper to learn more. Read More...

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