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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

data center support automation  support workforce optimization Marketing data - Helps ensure that contact center operations and marketing campaigns are aligned, contact center agents are trained and staffed for campaigns, and demand forecasts represent the projected increases in channel volume Employee data - Provides clear representation of agent skills and qualifications aligned with workforce optimization, helping ensure that the right agents are available at the right time Business communication management data - Results in reduced Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » data center support automation


Automate to Optimize: The Foundation for Data Center Efficiency
IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize

data center support automation  Optimize: The Foundation for Data Center Efficiency Automate to Optimize : The Foundation for Data Center Efficiency If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Today’s heterogeneous enterprise data center environments are quickly growing in size and complexity, driven by mergers and acquisitions, expansion into multiple data centers, and large-scale initiatives such as server and storage consolidation. Source : Tidal Software Read More...
Simple Batch Scheduling through Consolidation and Automation
Many of today’s business processes require batch operations. But IT organizations are struggling to keep up with scheduling as batch windows shrink and more

data center support automation  you are consolidating your data center operations, moving applications to more cost-effective platforms, transitioning from customized to packaged applications, or just want to simplify batch scheduling, Tidal Enterprise Scheduler can help. With Enterprise Scheduler, you can: Simplify and lower the cost of batch management with a single, intuitive graphical user interface across all batch processes Increase the productivity and eficiency of your operations staff by automating batch scheduling tasks Read More...
Leveraging 3-D for Sales Automation
Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and new skills to close sales. A

data center support automation  3-D tools and product data management tools can help achieve these critical sales tasks and help close sales. For more information and to start your own custom solution comparison, please visit TEC's Customer Relationship Management Evaluation Center . Read More...
Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

data center support automation  large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify the ROI rationale through A more effective customer acquisition, owing to extremely focused campaigns that are personalized and tailored to specific customer Read More...
Considerations for Owning versus Outsourcing Data Center Physical Infrastructure
When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both

data center support automation  for Owning versus Outsourcing Data Center Physical Infrastructure When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life Read More...
10 Errors to Avoid When Building a Data Center
In the white paper ten errors to avoid when commissioning a data center, find out which mistakes to avoid when you're going through the data center...

data center support automation  Avoid When Building a Data Center Proper data center commissioning can help ensure the success of your data center design and build project. But it's also a process that can go wrong in a number of different ways. In the white paper Ten Errors to Avoid when Commissioning a Data Center , find out which mistakes to avoid when you're going through the data center commissioning process. From bringing in the commissioning agent too late into the process, to not identifying clear roles for commissioning team Read More...
Complete Guide to Sales Force Automation (SFA)
Complete Guide to Sales Force Automation Get the buyer's guide that gives you everything you need to know about sales force automation solutions.

data center support automation  complete guide sales force automation sfa,complete,guide,sales,force,automation,sfa,guide sales force automation sfa,complete sales force automation sfa,complete guide force automation sfa,complete guide sales automation sfa. Read More...
Data Storage in the Cloud-Can you Afford Not To?
Storing data in the cloud using Riverbed Technology’s Whitewater cloud storage gateway overcomes a serious challenge for IT departments: how to manage the vast,

data center support automation  Afford Not To? Storing data in the cloud using Riverbed Technology’s Whitewater cloud storage gateway overcomes a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or avoided by using the cloud for backup and archive storage. Read More...
The Fast Path to Big Data
Today, most people acknowledge that big data is more than a fad and is a proven model for leveraging existing information sources to make smarter, more

data center support automation  Fast Path to Big Data Today, most people acknowledge that big data is more than a fad and is a proven model for leveraging existing information sources to make smarter, more immediate decisions that result in better business outcomes. Big data has already been put in use by companies across vertical market segments to improve top- and bottom-line performance. As unstructured data becomes a pervasive source of business intelligence, big data will continue to play a more strategic role in enterprise Read More...
An Architect's Evaluation of Form and Function—the Dimensional Data Model
A detailed assessment and evaluation of data warehouse system functionality and how it applies to the dimensional data model using tools that the architect

data center support automation  Form and Function—the Dimensional Data Model A detailed assessment and evaluation of data warehouse system functionality and how it applies to the dimensional data model using tools that the architect works with. Read More...
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing

data center support automation  partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. Read More...
Securing Data in the Cloud
When considering adopting cloud computing or software-as-a-service (SaaS), a question most potential customers ask vendors is “How secure will our data be in

data center support automation  Data in the Cloud When considering adopting cloud computing or software-as-a-service (SaaS), a question most potential customers ask vendors is “How secure will our data be in your hands?” Customers are right to ask this question and should closely examine any vendor’s security credentials as part of their cloud/SaaS evaluations. This document is intended to give a broad overview of one vendor’s security policies, processes, and practices. Read More...
Outsourcing Center
Founded in 1997, Outsourcing Center provides outsourcing research, database directories, market intelligence, and case studies.

data center support automation  Center provides outsourcing research, database directories, market intelligence, and case studies. Read More...

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