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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied

data center support automation  support workforce optimization Marketing data - Helps ensure that contact center operations and marketing campaigns are aligned, contact center agents are trained and staffed for campaigns, and demand forecasts represent the projected increases in channel volume Employee data - Provides clear representation of agent skills and qualifications aligned with workforce optimization, helping ensure that the right agents are available at the right time Business communication management data - Results in reduced Read More

Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » data center support automation


Leveraging 3-D for Sales Automation
Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and new skills to close sales. A

data center support automation  3-D tools and product data management tools can help achieve these critical sales tasks and help close sales. For more information and to start your own custom solution comparison, please visit TEC's Customer Relationship Management Evaluation Center . Read More
Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

data center support automation  large amounts of customer data from multiple sources, including online registries or directories, customer databases, flat files, billing systems, and external customer lists. That data is then used to target a consistent message across multiple channels to specific segmented (profiled) customer sets. Theoretically, these applications may justify the ROI rationale through A more effective customer acquisition, owing to extremely focused campaigns that are personalized and tailored to specific customer Read More
Automate to Optimize: The Foundation for Data Center Efficiency
IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize

data center support automation  Optimize: The Foundation for Data Center Efficiency Automate to Optimize : The Foundation for Data Center Efficiency If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Today’s heterogeneous enterprise data center environments are quickly growing in size and complexity, driven by mergers and acquisitions, expansion into multiple data centers, and large-scale initiatives such as server and storage consolidation. Source : Tidal Software Read More
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

data center support automation  securely manage in- house data centers? How could you benei t from monitoring your contact center agents? How could you benei t from a geographically diverse contact center staf ? How can you improve your customer-support services and activities? How ef ectively are you serving your customers and responding to their inquiries? Conclusion These days, keeping customers happy entails more than hot marketing campaigns and sweet-talking sales reps. A contact center is often the i rst ' and last ' chance a Read More
Automation Anywhere’s Cumulus Uses Social Collaboration for Process Automation
Automation Anywhere, a provider of automation software, recently announced the availability of Automation Anywhere Cumulus, possibly the first social enterprise

data center support automation  the extraction of essential data from electronic invoices could help him/her process them faster. Impressive are built-in tools that point specifically to value achieved through task automation—calculating hours and dollars that could be saved by automating each suggested manual process. Users can use project-level dashboards and self-defined rationale to give clear visibility into their company’s potential ROI and actual ROI achieved at any given time (see figure 2). Built-in calculators show Read More
Master Data Management and Accurate Data Matching
Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are

data center support automation  Data Management and Accurate Data Matching Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers are. The fact is, many businesses suffer from this same problem. The solution: implement a master data management (MDM) system that uses an accurate data matching process. Read More
Considerations for Owning versus Outsourcing Data Center Physical Infrastructure
When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both

data center support automation  for Owning versus Outsourcing Data Center Physical Infrastructure When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life Read More
Making Big Data Actionable: How Data Visualization and Other Tools Change the Game
To make big data actionable and profitable, firms must find ways to leverage their data. One option is to adopt powerful visualization tools. Through

data center support automation  Big Data Actionable: How Data Visualization and Other Tools Change the Game To make big data actionable and profitable, firms must find ways to leverage their data. One option is to adopt powerful visualization tools. Through visualization, organizations can find and communicate new insights more easily. Learn how to make big data more actionable by using compelling data visualization tools and techniques. Read More
Big Data Comes of Age: Shifting to a Real-time Data Platform
New data sources are fueling innovation while stretching the limitations of traditional data management strategies and structures. Data warehouses are giving

data center support automation  Data Comes of Age: Shifting to a Real-time Data Platform New data sources are fueling innovation while stretching the limitations of traditional data management strategies and structures. Data warehouses are giving way to purpose-built platforms more capable of meeting the real-time needs of more demanding end users and the opportunities presented by big data. Read this white paper to learn more about the significant strategy shifts underway to transform traditional data ecosystems by creating a Read More
Evoke Software Releases Axio Data Integration Product
Evoke Software Corporation has announced the release of Axio™, an e-business integration product designed to web-enable multiple different data sources into a

data center support automation  Software Releases Axio Data Integration Product Evoke Software Releases Axio Data Integration Product M. Reed - June 27, 2000 Event Summary Evoke Software has created a new product based on their existing Migration Architect product. It will be known as Axio and is designed to provide rapid e-business integration with existing corporate operational systems, new e-commerce applications, customer relationship management, and/or data warehousing. Axio is designed to automatically discover information in Read More
The Importance of a Single Product for Data Quality and Data Integration
Companies are fighting a constant battle to integrate business data and content while managing data quality. Data quality serves as the foundation for business

data center support automation  a Single Product for Data Quality and Data Integration Companies are fighting a constant battle to integrate business data and content while managing data quality. Data quality serves as the foundation for business intelligence (BI), enterprise resource planning (ERP), and customer relationship management (CRM) projects. Learn more about software that unifies leading data quality and integration solutions—helping your organization to move, transform, and improve its data. Read More
Learn the Secrets of Contact Center Success from Experts in the Field
Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

data center support automation  the Secrets of Contact Center Success from Experts in the Field Learn the Secrets of Contact Center Success from Experts in the Field How does your contact center stack up against the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Contact Center . In this Focus Read More
Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily

data center support automation  Phone Systems for an Effective Call Center: Editor’s Top Picks Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system. Read More

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