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Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

data center specifications automation  looking for when that data may be residing in a variety of places. For example, product specifications, technical support, billing questions, and pricing and policy information can all be found in any number of places, such as CRM databases; legacy KM systems; frequently asked questions (FAQ) lists; intranets; content management systems; billing systems; or an automated response system. The goal here is to analyze the customer's problem, retrieve the information needed to solve that problem, and to do so Read More...
Sales Force Automation (SFA)
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining...
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Documents related to » data center specifications automation


Are You Tuned into Radio Frequency Identification?
This article examines the organizational fit of radio frequency identification (RFID) and its technology’s basic mechanics. Its prohibitive costs often account

data center specifications automation  They also have limited data storage capacity (typically 32 to 128 bits), are read only, and have a limited read range (up to 3 meters). The tags themselves hold very little data, but they can serve to identify an object from a database containing large amounts of information. The main advantage of a passive tag is its reasonable cost—approximately 20 to 30 cents per tag. Key disadvantages include its limited read range, its lack of a tracking update feature, and its inability to be rewritten. Typical Read More...
ERP Plus and Beyond
ERP Plus provides tools that metal fabricators need to streamline their quoting, order entry, inventory control, production, labor collection, shipping, and

data center specifications automation  job description reporting; bookmarking; data migration; consistent and verifiable implementation methodology; and enterprise training and ad hoc communication, which are in tune with knowledge management processes. From the Brink of Demise By integrating CRM and ERP, and adding knowledge management processes, PowerCerv provided a rather decent functional scope. Nonetheless, even a vendor with a decent functional scope can all but go out of business, if its timing is bad, and has limited resources and Read More...
Yet another Case for Industry-Specific Solutions
Technology is changing at a breakneck pace, and is there anyone out there who will debate me on that issue? The undeniable evidence that I am getting old is

data center specifications automation  one save? If this data were available to  advanced planning and scheduling (APS)  optimization functions, could a company drive even more cost savings, e.g., in milk production runs of each day or in optimization of meat trims? Many process companies have used  Infor ERP Adage ,  Infor SCM Advanced Scheduler ,  Infor SCM Advanced Planner , and Infor PLM Optiva  to continually drive out costs, improve customer service, and meet more stringent compliance mandates. Other products worth mentioning here Read More...
E-Procurement Is Not Electronic Purchasing - Part II
Three minutes of labor from purchase requisition to invoice payment; fully executed due diligence; commitment authorization and no delays. That is the promise

data center specifications automation  Payments leverage Purchase Contract data to set up Purchase Orders and Validate Billing. Goods Receipt and Payments post attainment of purchase commitments and consumption of sale commitments. Purchase Contracting deals with: Quantity minimums Commitment levels Expiration dates Bid Management - involves a series of steps from Request for Information to Purchase and Post-Acquisition activities. These steps leading up to a Purchase Order are time consuming and highly prone to contention. Bid Management is Read More...
10 Errors to Avoid When Commissioning a Data Center
Data center commissioning requires tight coordination between vendors, facilities, IT departments, engineers, the commissioning agent, and others. Managed

data center specifications automation  Avoid When Commissioning a Data Center 10 Errors to Avoid When Commissioning a Data Center If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. APC certified installation and commissioning of your solution ensures your equipment is configured for optimal performance, saving you time and money and extending the life of your hardware solution. Source : APC Resources Related to Avoid When Commissioning a Data Center : Data Center (Wikipedia) Read More...
Data Quality Basics
Bad data threatens the usefulness of the information you have about your customers. Poor data quality undermines customer communication and whittles away at

data center specifications automation  Quality Basics Bad data threatens the usefulness of the information you have about your customers. Poor data quality undermines customer communication and whittles away at profit margins. It can also create useless information in the form of inaccurate reports and market analyses. As companies come to rely more and more on their automated systems, data quality becomes an increasingly serious business issue. Read More...
Insider's Guide to Network Automation
In The Insider's Guide to Network Automation, you'll learn about the keys to successful network automation, including.

data center specifications automation  insider guide network automation,insider,guide,network,automation,guide network automation,insider network automation,insider guide automation,insider guide network. Read More...
Unified Data Management: A Collaboration of Data Disciplines and Business Strategies
In most organizations today, data are managed in isolated silos by independent teams using various data management tools for data quality, integration

data center specifications automation  Data Management: A Collaboration of Data Disciplines and Business Strategies In most organizations today, data are managed in isolated silos by independent teams using various data management tools for data quality, integration, governance, and so on. In response to this situation, some organizations are adopting unified data management (UDM), a practice that holistically coordinates teams and integrates tools. This report can help your organization plan and execute effective UDM efforts. Read More...
An Architect's Evaluation of Form and Function—the Dimensional Data Model
A detailed assessment and evaluation of data warehouse system functionality and how it applies to the dimensional data model using tools that the architect

data center specifications automation  Form and Function—the Dimensional Data Model A detailed assessment and evaluation of data warehouse system functionality and how it applies to the dimensional data model using tools that the architect works with. Read More...
The Path to Healthy Data Governance
Many companies are finally treating their data with all the necessary data quality processes, but they also need to align their data with a more complex

data center specifications automation  Path to Healthy Data Governance This article is based on the presentation, “From Data Quality to Data Governance,” by Jorge García, given at ComputerWorld Technology Insights in Toronto, Canada, on October 4, 2011. Modern organizations recognize that data volumes are increasing. More importantly, they have come to realize that the complexity of processing this data has also grown in exponential ways, and it’s still growing. Many companies are finally treating their data with all the necessary Read More...
Fundamentals of Managing the Data Center Life Cycle for Owners
Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and

data center specifications automation  of Managing the Data Center Life Cycle for Owners Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and Read More...
ESG - Riverbed Whitewater: Optimizing Data Protection to the Cloud
Riverbed Whitewater leverages WAN optimization technology to provide a complete data protection service to the cloud. The appliance-based solution is designed

data center specifications automation  - Riverbed Whitewater: Optimizing Data Protection to the Cloud Riverbed Whitewater leverages WAN optimization technology to provide a complete data protection service to the cloud. The appliance-based solution is designed to integrate seamlessly with existing backup technologies and cloud storage provider APIs. Read this ESG Lab report on hands-on testing of the Riverbed Whitewater appliance for ease of use, cost-effective recoverability, data assurance, and performance and scalability. Read More...
Data Center Projects: Advantages of Using a Reference Design
It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete

data center specifications automation  the operation of the data center over its lifetime. Reference designs simplify and shorten the planning and implementation process and reduce downtime risks once up and running. In this paper reference designs are defined and their benefits are explained. Read More...
Data Management Wish List: IT Is Open to Big Changes
Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and

data center specifications automation  Open to Big Changes Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and consume the data. In recent years, however, information technology (IT) leaders have focused much more attention on their organizations’ data management platforms and capabilities. Download this white paper to get a better picture of the current data management landscape. Read More...

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