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Documents related to » data center operation


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

DATA CENTER OPERATION: Support Center Feedback , Data Center Feedback , Product Feedback Center . We’ve all heard someone totally upset over a bad experience with a phone call to a call center. At some point, we’ve each probably felt that way ourselves. It may be wait times that are too long, poorly recorded messages, or an agent who just doesn’t communicate well – everyone seems to have a bad story and most don’t seem to mind sharing those stories with others. From the moment of the bad experience they tell the
8/3/2009 3:19:00 PM

Four Critical Success Factors to Cleansing Data
Four Critical Success Factors to Cleansing Data. Find Guides, Case Studies, and Other Resources Linked to Four Critical Success Factors to Cleansing Data. Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology.

DATA CENTER OPERATION: Success Factors to Cleansing Data Four Critical Success Factors to Cleansing Data Source: PM ATLAS Business Group, LLC Document Type: White Paper Description: Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology. Four Critical Success Factors to Cleansing Data
1/14/2006 9:29:00 AM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

DATA CENTER OPERATION: securely manage in- house data centers? How could you benei t from monitoring your contact center agents? How could you benei t from a geographically diverse contact center staf ? How can you improve your customer-support services and activities? How ef ectively are you serving your customers and responding to their inquiries? Conclusion These days, keeping customers happy entails more than hot marketing campaigns and sweet-talking sales reps. A contact center is often the i rst and last chance a
11/13/2007 5:13:00 PM

How to Evaluate a Sales and Operation Planning System
The features available in today’s sales and operations planning (SOP) systems make these systems indispensable assets for an organization. Reporting tools and graphical representations are just a couple of these key features. Find out what else to look for in an SOP system.

DATA CENTER OPERATION: able to download the data into files, and then upload them back into the ERP, BI, SCM, and other systems (see figure 1). Figure 1. The bidirectional exchange of information between an SOP system and other key enterprise systems. Drill Down The drill down feature of an SOP system is one of its most important, as upper management can view KPIs at various levels, and take prompt action if required. The manager, for example, can look at inventory turns at the national, regional, or branch level. The manager
2/1/2008

8 Solutions Designed to Optimize the Data Center
As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the inflexibility caused by operating systems, applications, and associated data, which are bound to the hardware they are installed on. Discover eight ways to optimize the infrastructure in your data center using virtualization products designed to work with your current technologies.

DATA CENTER OPERATION: Designed to Optimize the Data Center 8 Solutions Designed to Optimize the Data Center Source: PlateSpin Ltd Document Type: White Paper Description: As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the inflexibility caused by operating systems, applications, and associated data, which are bound to the hardware they are installed on. Discover eight ways to optimize the infrastructure in your data center using virtualization
9/11/2007 9:46:00 AM

Contact Center Buyer s Guide
Customer-centric businesses know the key to their success is earning their customer’s business—not just at point of sale, but at every point of contact. VoIP has dramatically transformed telecom, and is now doing the same in the contact center. Download this Buyer’s Guide for a better understanding of the VoIP value proposition, as well as what you need to consider when making the decision to adopt VoIP in your contact center.

DATA CENTER OPERATION: Map The Importance of Data Representation: Best Practices in Creating a Usable Report 3 Key Areas to Reduce Costs with Lean Techniques Talent Management for Small and Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance
8/17/2012 4:46:00 PM

Medical Device Manufacturer Manages Efficient Operation with Sage ERP X3
UreSil, a manufacturer of specialized health care products, feared its legacy manufacturing resource planning (MRP) software was hindering efficiency and compliance. The Sage ERP X3 enterprise resource planning (ERP) came to the rescue, and after a formal ERP training program, full implementation required only one week. All processes, including tracking and inventory, are now streamlined, flexible—and compliant.

DATA CENTER OPERATION:
11/27/2007 1:47:00 PM

The Necessity of Data Warehousing
An explanation of the origins of data warehousing and why it is a crucial technology that allows businesses to gain competitive advantage. Issues regarding technology selection and access to historical 'legacy' data are also discussed.

DATA CENTER OPERATION: The Necessity of Data Warehousing The Necessity of Data Warehousing M. Reed - August 2, 2000 Read Comments The Necessity of Data Warehousing M. Reed - August 2, 2000 Why the market is necessary Data warehousing is an integral part of the information age . Corporations have long known that some of the keys to their future success could be gleaned from their existing data, both current and historical. Until approximately 1990, many factors made it difficult, if not impossible, to extract this data and turn
8/2/2000

The Three V s of Big Data
Big data is currently garnering a tremendous amount of attention, and thought leaders often point to three key attributes: volume, velocity, and variety. The analysis of these three key attributes can be extended into understanding what big data means to the financial planning and analysis function. This article identifies the technology developments converging to create the big data rush and examines how the financial planning function is impacted by volume, velocity, and variety of data.

DATA CENTER OPERATION: Three V s of Big Data The Three V s of Big Data Source: SAP Document Type: White Paper Description: Big data is currently garnering a tremendous amount of attention, and thought leaders often point to three key attributes: volume, velocity, and variety. The analysis of these three key attributes can be extended into understanding what big data means to the financial planning and analysis function. This article identifies the technology developments converging to create the big data rush and examines
7/10/2013 10:00:00 AM

Jaspersoft 4 Goes Big Data » The TEC Blog
Jaspersoft 4 Goes Big Data » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

DATA CENTER OPERATION: bi, Business Intelligence, cassandra, couchdb, Greenplum, hadoop, hbase, Jaspersoft, Jaspersoft 4.0, mongodb, neteeza, nosql, open source, vertica, voltdb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
27-01-2011

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

DATA CENTER OPERATION: The Truth about Agent Training and Turnover in the Contact Center The Truth about Agent Training and Turnover in the Contact Center Source: Panviva Document Type: White Paper Description: Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before
1/9/2007 9:08:00 AM


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