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Documents related to » data center operation idc


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

DATA CENTER OPERATION IDC: Support Center Feedback , Data Center Feedback , Product Feedback Center . We’ve all heard someone totally upset over a bad experience with a phone call to a call center. At some point, we’ve each probably felt that way ourselves. It may be wait times that are too long, poorly recorded messages, or an agent who just doesn’t communicate well – everyone seems to have a bad story and most don’t seem to mind sharing those stories with others. From the moment of the bad experience they tell the
8/3/2009 3:19:00 PM

Four Critical Success Factors to Cleansing Data
Four Critical Success Factors to Cleansing Data. Find Guides, Case Studies, and Other Resources Linked to Four Critical Success Factors to Cleansing Data. Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology.

DATA CENTER OPERATION IDC: Success Factors to Cleansing Data Four Critical Success Factors to Cleansing Data Source: PM ATLAS Business Group, LLC Document Type: White Paper Description: Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology. Four Critical Success Factors to Cleansing Data
1/14/2006 9:29:00 AM

How to Evaluate a Sales and Operation Planning System
The features available in today’s sales and operations planning (SOP) systems make these systems indispensable assets for an organization. Reporting tools and graphical representations are just a couple of these key features. Find out what else to look for in an SOP system.

DATA CENTER OPERATION IDC: able to download the data into files, and then upload them back into the ERP, BI, SCM, and other systems (see figure 1). Figure 1. The bidirectional exchange of information between an SOP system and other key enterprise systems. Drill Down The drill down feature of an SOP system is one of its most important, as upper management can view KPIs at various levels, and take prompt action if required. The manager, for example, can look at inventory turns at the national, regional, or branch level. The manager
2/1/2008

Achieving a Successful Data Migration
Achieving a Successful Data Migration. Solutions and Other Software to Delineate Your System and for Achieving a Successful Data Migration. The data migration phase can consume up to 40 percent of the budget for an application implementation or upgrade. Without separate metrics for migration, data migration problems can lead an organization to judge the entire project a failure, with the conclusion that the new package or upgrade is faulty--when in fact, the problem lies in the data migration process.

DATA CENTER OPERATION IDC: Achieving a Successful Data Migration Achieving a Successful Data Migration Source: Informatica Document Type: White Paper Description: The data migration phase can consume up to 40 percent of the budget for an application implementation or upgrade. Without separate metrics for migration, data migration problems can lead an organization to judge the entire project a failure, with the conclusion that the new package or upgrade is faulty--when in fact, the problem lies in the data migration process.
10/27/2006 4:30:00 PM

The Path to Healthy Data Governance
TEC research analyst Jorge Garcia explains why for a data governance initiative to be successful, it must be understood as a key business driver, not merely a technological enhancement. Many companies are finally treating their data with all the necessary data quality processes, but they also need to align their data with a more complex corporate view. A framework of policies concerning its management and usage will help exploit the data’s usefulness. TEC research analyst Jorge Garcia explains why for a data governance initiative to be successful, it must be understood as a key business driver, not merely a technological enhancement.

DATA CENTER OPERATION IDC: The Path to Healthy Data Governance The Path to Healthy Data Governance Jorge García - October 13, 2011 Read Comments This article is based on the presentation, “From Data Quality to Data Governance,” by Jorge García, given at ComputerWorld Technology Insights in Toronto, Canada, on October 4, 2011. Modern organizations recognize that data volumes are increasing. More importantly, they have come to realize that the complexity of processing this data has also grown in exponential ways, and it’s
10/14/2011 10:12:00 AM

Data Quality: A Survival Guide for Marketing
Even with the finest marketing organizations, the success of marketing comes down to the data. Ensuring data quality can be a significant challenge, particularly when you have thousands or even millions of prospect records in your CRM system and you are trying to target the right prospect. Data quality, data integration, and other functions of enterprise information management (EIM) are crucial to this endeavor. Read more.

DATA CENTER OPERATION IDC: Data Quality: A Survival Guide for Marketing Data Quality: A Survival Guide for Marketing Source: SAP Document Type: White Paper Description: Even with the finest marketing organizations, the success of marketing comes down to the data. Ensuring data quality can be a significant challenge, particularly when you have thousands or even millions of prospect records in your CRM system and you are trying to target the right prospect. Data quality, data integration, and other functions of enterprise information
3/16/2011 1:15:00 PM

TEC’s I&CM Evaluation Center (Slowly but Surely) Gaining Traction – Part II » The TEC Blog
can handle diverse structured data . Such data can come from customer relationship management (CRM) systems, and from the order entry, human resources (HR), payroll, accounts payable (A/P), and general ledger (G/L) modules of enterprise resource planning (ERP) systems. The source systems layer can also handle unstructured data coming from Microsoft Word, Excel, PowerPoint , and PDF documents. At the data storage layer, there is support for the Microsoft SQL Server, Oracle and IBM DB2 databases, while at t

DATA CENTER OPERATION IDC: EIM, enterprise incentive management, sales performance management, varicent, varicent spm, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
27-08-2008

Data Conversion in an ERP Environment
Converting data in any systems implementation is a high wire act. Converting data in an ERP environment should only be undertaken with a safety net, namely a well thought-out plan of execution. This article discusses the guidelines for converting data when considering manual or electronic alternatives.

DATA CENTER OPERATION IDC: Data Conversion in an ERP Environment Data Conversion in an ERP Environment Joseph J. Strub - October 21, 2002 Read Comments Introduction Converting data in any systems implementation is a high wire act. Converting data in an ERP environment should only be undertaken with a safety net, namely a well thought-out plan of execution. This article discusses the guidelines for converting data when considering manual or electronic alternatives. First, let me start out by saying that data conversion is not an art
10/21/2002

Logs: Data Warehouse Style
Once a revolutionary concept, data warehouses are now the status quo—enabling IT professionals to manage and report on data originating from diverse sources. But where does log data fit in? Historically, log data was reported on through slow legacy applications. But with today’s log data warehouse solutions, data is centralized, allowing users to analyze and report on it with unparalleled speed and efficiency.

DATA CENTER OPERATION IDC: Logs: Data Warehouse Style Logs: Data Warehouse Style Source: LogLogic Document Type: White Paper Description: Once a revolutionary concept, data warehouses are now the status quo—enabling IT professionals to manage and report on data originating from diverse sources. But where does log data fit in? Historically, log data was reported on through slow legacy applications. But with today’s log data warehouse solutions, data is centralized, allowing users to analyze and report on it with unparalleled
2/8/2008 1:14:00 PM

What’s the Big Deal with Big Data? » The TEC Blog
really know what big data is? Yes, absolutely! Sort of... I haven t got a clue. View Results I won’t define big data here, but it’s clear for all the IT community to see that big data is the latest “big thing.” Just Google or Bing the term “big data” and you’ll get an idea of the amount of information and resources available (about 1,460,000,000 and 67,000,000 hits, respectively). But in our continuous research and talks with both software vendors and customers, we receive varied input

DATA CENTER OPERATION IDC: big data, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
23-07-2013

Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

DATA CENTER OPERATION IDC: Map The Importance of Data Representation: Best Practices in Creating a Usable Report Practical Guide to ERP for Recipe/Formula-based Manufacturers TEC 2013 Supply Chain Management Buyer’s Guide Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) | 
5/17/2011 3:38:00 PM


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