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Software Functionality Revealed in Detail
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 data breach of customer information

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » data breach of customer information

State of Fraud Today: Using Proactive, Real-Time Interactive Notifications to Fight Fraud and Increase Customer Loyalty


With identity theft and consumer fraud on the rise, and more frequent and sizable data breaches in the news, financial institutions need to be taking a multi-channel approach to fighting fraud, to both reduce fraud losses and maintain customer loyalty and satisfaction.

This approach should include proactive financial alerts, to quickly give customers the necessary information and the tools to help combat fraud. Mobile plays a critical role as it provides the ability to reach customers at any time and place via interactive voice response (IVR), or text (SMS) alerts.

Learn more about the importance of proactive fraud resolution in this white paper from Genesys, and gain insight into how a multi-channel appraoch to tackling fraud is the best way minimize fraud damages, allow fast interaction, and increase customer loyalty and experience.

data breach of customer information  more frequent and sizable data breaches in the news, financial institutions need to be taking a multi-channel approach to fighting fraud, to both reduce fraud losses and maintain customer loyalty and satisfaction. This approach should include proactive financial alerts, to quickly give customers the necessary information and the tools to help combat fraud. Mobile plays a critical role as it provides the ability to reach customers at any time and place via interactive voice response (IVR), or text (SMS) Read More

Network Data Protection Playbook: Network Security Best Practice for Protecting Your Organization


Malicious hacking and illegal access are just a few of the reasons companies lose precious corporate data every year. As the number of network security breaches increase, companies must find ways to protect data beyond the perimeter of their businesses. But how do they build a data-defensible architecture that will protect data on an ever-evolving network? The answer: by first developing an in-depth defense strategy.

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Information Security 101: an Introduction to Being Compliant and Protecting Your Assets


E-mail, Internet access, and collaborative tools (whether a phone system’s conferencing capabilities, or document-sharing applications) are “must-haves” for most businesses today. But by now many managers know that you shouldn’t stop at just implementing these tools and then going ahead, footloose and fancy-free, with using them. As with any other asset, you need to protect not just the

data breach of customer information  both internal and external data breach with firewalls and data encryption methods · Automatically analyze potential new threats to the system, and send alerts to the appropriate administrators · Aid in compliance with SOX, and other regulations, such as the requirements created by the Payment Card Industry (PCI) Security Standards Council, the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA), or in Japan, the Financial Instruments and Exchange Law (J-SOX) Read More

Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success


New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster service stress front-office applications, while parallel demands from internal users place greater demands on back-office systems. Before you discover that your data quality has been rendered ineffective, consider adopting enterprise information management (EIM).

data breach of customer information  regardless of where the data resides and what functional entity needs it. First and foremost, EIM exists to support business objectives. This means business drivers are used to form the EIM strategy and tightly link them to corporate goals, such as profit, revenue, share value, etc. In order to aid in the attainment of business objects, various operational barriers must be overcome. One barrier that EIM is uniquely suited to breach is the difference in data definitions, business rules, and even jargon Read More

Case Study: IT Asset Security Tool Helps Healthcare Provider Track 97% of Laptops


Learn how IT asset tracking tools helped Allina Hospitals and Clinics monitor 2,700 computers on and off their network without having to invest in additional infrastructure. This case study shows how their security system enabled this leading health care provider to go from a 30 percent tracking record to an almost perfect record for its growing inventory of laptops and electronic health records.

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Managing Information in the Enterprise: Perspectives for Business Leaders


Turning piles of data into timely, actionable information dominates business and IT agendas. This new focus means companies must think strategically about information management in order to contain costs and retain their competitive advantage. It also means a greater emphasis on processes and tools used to assure data quality. Discover what business and IT executives are doing to address these data management issues.

data breach of customer information  Leaders Turning piles of data into timely, actionable information dominates business and IT agendas. This new focus means companies must think strategically about information management in order to contain costs and retain their competitive advantage. It also means a greater emphasis on processes and tools used to assure data quality. Discover what business and IT executives are doing to address these data management issues. Read More

How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

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Smarter Customer Service with IBM Business Analytics


With IBM Business Analytics for Customer Service, you can grow revenue by building better relationships with your customers.

data breach of customer information  marketing analytics, IBM, customer analytics, marketing, customer data, customer trends, business analytics, customer relationship Read More

In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business


Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency.

data breach of customer information  Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency. Read More

Information Mapping Case Study


Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management System. The result: more efficient scheduling, integrated data management, better tracking of registration and cancellation, and an increase in seminar attendance.

data breach of customer information  more efficient scheduling, integrated data management, better tracking of registration and cancellation, and an increase in seminar attendance. Read More

Customer One Solutions, Inc.


Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!

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Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention


Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

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How to Achieve a Great--and Profitable--Customer Experience


Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.

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