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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » data breach of customer information computrace


Case Study: IT Asset Security Tool Helps Healthcare Provider Track 97% of Laptops
Learn how IT asset tracking tools helped Allina Hospitals and Clinics monitor 2,700 computers on and off their network without having to invest in additional

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Are Your Laptops Protected against Careless Employee Use?
The best encryption and security policies will not protect your laptops against careless employee use. Learn about the latest innovations in tracking IT assets

data breach of customer information computrace  devices coupled with recently-enacted data breach legislation has created a new challenge for IT organizations: balancing the enhanced productivity of mobile computing with the requirement to protect sensitive information from data breach. Many organizations have tackled mobile computer security with corporate policy, others with encryption technology. Both strategies are heavily reliant on end-user diligence to remain effective. Only the introduction of end-point security '' the ability to force mobile Read More
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

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Social Customer Suite
Lithium@s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. @

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Wipro Point of View: Changing Nature of the Wealth Management Industry
The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI

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Antidot Information Search and Access Solutions
Antidot provides ready-to-use solutions for information search and access that are tailored to the specific needs of content publishers, e-merchants, and

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In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business
Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required

data breach of customer information computrace  Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency. Read More
Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

data breach of customer information computrace  extensively on its customer database. The company wanted to identify who its best customers are, as well as who are the customers that are costing them money by abusing their customer service policies. The name that they gave to their best customers was angels, and their problem customers were called devils. This terminology is not for the public, however: it is only used internally! The goal is to get more angels and to stop selling and serving devils. Initially, the customer-centric strategy in the Read More
Wellesley Information Services
Wellesley Information Services (WIS) is a publishing and training company. Its editorial work includes magazine publishing, mobile content, and case study

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Jeeves Information Systems
Jeeves Information Systems AB is a Sweden-based independent software vendor (ISV) that develops ERP systems for small and medium-sized companies in the

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Maximize the Green Efficiency of Multi-Site National Rollouts of Technology
The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and

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Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

data breach of customer information computrace  measuring satisfaction with sales data is not meaningful, and it can even be misleading. To understand customer satisfaction, we need to evaluate many things. Are they happy with your promotional efforts, your new product introduction efforts, your pricing, etc? But the number one issue is simply: is your product reliably on your customers’ shelves? We cannot see their shelves but we can measure the effectiveness of our ability to provide the product. While many alternative ways exist to measure the Read More
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

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Appliance Power: Crunching Data Warehousing Workloads Faster and Cheaper than Ever
Appliances are taking up permanent residence in the data warehouse (DW). The reason: they are preconfigured, support quick deployment, and accelerate online

data breach of customer information computrace  Power: Crunching Data Warehousing Workloads Faster and Cheaper than Ever Appliances are taking up permanent residence in the data warehouse (DW). The reason: they are preconfigured, support quick deployment, and accelerate online analytical processing (OLAP) queries against large, multidimensional data sets. Discover the core criteria you should use to evaluate DW appliances, including performance, functionality, flexibility, scalability, manageability, integration, and extensibility. Read More

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