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 customers segmentation


Business-to-business Price Segmentation-Outlined and Explained
The central premise of price segmentation, especially in business-to-business environments, is that pricing should be consistent for similar deals. The process

customers segmentation  more amenable-to-pay or needy customers (while not necessarily losing profit on the less willing-to-pay customers). Thus, price segmentation enhances the practice of charging different prices in different segments of the market. It is an approach already employed in B2B markets (albeit in a rudimentary way), with the underlying economic phenomenon being that customers attach different values to goods and services under different market conditions and transactional circumstances. The central premise of

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

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Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » customers segmentation

How One Provider's Solution Covers the Bases of Price Optimization and Management


What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each step of the pricing process.

customers segmentation  are based on real customers making real buying decisions. Tests can also be created, deployed, and analyzed in much faster time frames than with traditional, off-line methods. In addition to testing discount levels and list prices, testing can also assess the effectiveness of different promotions, which enables companies to then use ZPPS Analytics to evaluate competing promotions prior to rollout. Bundled with price testing and monitoring was the former ZPS Modeling engine, which uses a mathematical Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

customers segmentation  of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

customers segmentation  demonstrate their value to customers by segmenting information that is directly relevant to them. Customer segmentation is not a new idea, since segmentation was supposed to be the way that—with the help of CRM tools—companies would offer the best possible service to their best customers. The problem with applying overt segmentation to customer service was that it then revealed a hierarchy that placed most customers at the bottom. This was so because, by definition, elite customers represent a small Read More

Pricing Management Vendor Must Show Proven Payback from Clients


Vendavo’s recent growth is due to its reseller partnership with SAP, and the segmentation and optimization functionalities of its pricing solutions. But the vendor needs to stay on its toes, at least until its role in lifting almost every client profit margins is proven.

customers segmentation  team works closely with customers to deploy Vendavo’s segmentation and price optimization capabilities, as well as drives the related product road map. Product maturity is crucial in such a “rocket-science” realm—Zilliant admits that it has taken four years, multiplied by dozens of experienced scientists and by over 30 deployments, to work out most of the kinks in its proprietary pricing science. Zilliant also touts more than a dozen customers that have publicly acknowledged the margin lift they Read More

The Blessing and Curse of Rejuvenating Legacy Systems


Catering to existing and prospective customers is problematic. Existing customers often value their legacy systems because they are reliable and prospective customers want the latest technologies and rapid deployment. To cope, independent software vendors offer continual enhancements and offer custom extensions.

customers segmentation  the one hand, existing customers wish to preserve their current information technology (IT) assets via appetizing bite-size application upgrades only, and without major disruptive technology shifts. On the other hand, to win new customers, every ISV has to be able to feature the latest and most modern technologies where rich functionality and rapid implementation tracks. To bridge this gap, many leading vendors have embarked on providing next-generation development platforms and even more comprehensive Read More

Case Study: Deutsche Bank Gets Closer to Customers with CRM Web Portal


With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs.

customers segmentation  Bank Gets Closer to Customers with CRM Web Portal With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs. Read More

SAP Business One Marks 40,000 Customers


While some might wonder how many brand new large customers SAP might get annually for its top of the range SAP Business Suite, SAP Business One has just won its 40,000th customer. That's a fairly significant number to achieve within a decade, given that SAP's customer base totals around a quarter of a million and results from over 40 years of existence including numerous acquisitions. 4G

customers segmentation  Business One Marks 40,000 Customers While some might wonder how many brand new large customers SAP might get annually for its top of the range SAP Business Suite ,  SAP Business One has just won its 40,000th customer . That's a fairly significant number to achieve within a decade, given that SAP's customer base totals around a quarter of a million and results from over 40 years of existence including numerous acquisitions. 4G Identity Solutions Pvt Ltd. , a provider of large scale biometric identity man Read More

Ramco to Its Customers-Let's Get Personal! Part Two: Commitment and Recommendations


Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications are good. Ramco faces a crowded and consolidating enterprise market, but has shown patience and realistic expectations for its growth.

customers segmentation  came to show its customers continued commitment to its joint success, delivery on last year's promises, and strong North American leadership. Ramco has had a presence in North America since 1996 but has always enjoyed a far stronger presence in other geographies. While Ramco has gained a stable base of customers in North America, what it considers to be critical mass, it is still small in its North American presence compared to the major enterprise application vendors and systems integrators. Of over Read More

New Contours for Bank Branches as Customers Get Digitally Savvy


The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing pay checks. This white paper, produced jointly by Knowledge@Wharton and Wipro Technologies, captures the emerging business models for bank branches. It is based on comprehensive, globally conducted customer surveys, as well as interviews with Wharton faculty and Wipro executives.

customers segmentation  for Bank Branches as Customers Get Digitally Savvy The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing pay checks. This white paper, produced jointly by Knowledge@Wharton and Wipro Technologies, captures the emerging business models for bank branches. It is based on comprehensive, globally conducted customer Read More

Customer Compliance Demands: Beast of Burden, or New Business Opportunity


Today, compliance pains come from three sources: government, large industrial or retail customers, and even smaller customers who are asking for unique delivery, packaging, assembly or other services. This white paper presents "compliance" as an enormous opportunity for the small to medium size business owner. Read it and understand the compliance demands within the distribution environment and how they affect your business.

customers segmentation  customers, and even smaller customers who are asking for unique delivery, packaging, assembly or other services. This white paper presents compliance as an enormous opportunity for the small to medium size business owner. Read it and understand the compliance demands within the distribution environment and how they affect your business. Read More

Service Management: Understanding the Real End-user Experience


How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.

customers segmentation  many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care. Read More

Symix Sytems: Shifting SME's Focus to Their Customers


Symix is regarded as the originator of the extended ERP concept (CSRP), which has proven to be so attractive to mid-market enterprises that two other leading mid-market vendors entered into specific R&D and licensing agreements with Symix to gain access to its SyteAPS. Despite a highly competitive environment, we predict that Symix Systems will reach $250 million in revenues within the next 3 years, based on attractiveness of its product for discrete manufacturing and distribution within Small-to-Medium Enterprises (SME).

customers segmentation  SME's Focus to Their Customers Vendor Summary Symix Systems, Inc., headquartered in Columbus, OH, is a leading global provider of enterprise business software for mid-sized discrete manufacturing enterprises with fiscal 1999 revenues of $129.1 million. Founded in 1979, Symix was the first company to develop Materials Requirement Planning (MRP) software solutions for PCs, called MCS-2, and followed with UNIX-based Manufacturing Resource Planning (MRP II) software in 1986. Symix went public in 1991, and in Read More

TEC Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees)


Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support system for pragmatic decision makers who already know what’s most important for their company: jDICE™ (just Decide—Ignore [Your Idiot] Customers and Employees). After all, why should you worry about customers or employees when

customers segmentation  (just Decide-Ignore [Your Idiot] Customers and Employees) Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support system for pragmatic decision makers who already know what’s most important for their company: jDICE ™ (just Decide—Ignore [Your Idiot] Customers and Employees). After all, why should you worry about customers or employees when selecting business software? Customers come and go, Read More

Ramco to Its Customers - Let's Get Personal!


Ramco Systems returned to Las Vegas for its annual user group meeting in North America in October of 2003. We review the progress that Ramco has made on its promises to customers at the last user conference, the customers’ reactions to the progress, and where Ramco and its customers will go from here.

customers segmentation  to Its Customers - Let's Get Personal! Event Summary Approximately one year ago in Las Vegas, Ramco Systems Limited ( www.ramco.com ), a global provider of enterprise solutions with headquarters in India, unveiled a new vision for enterprise applications at its annual user group conference. Its vision of delivering applications built on flexible, adaptable, and expandable business process models was intended to address the three realities of business, namely that businesses have 1) unique needs, 2) Read More