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On-time Product Delivery and Customer Satisfaction
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.
: reaching more than 10,000 customers in 25 countries. “We’re a midsize business, a highly complex, integrated manufacturing company,” explains Sarah Mather, vice president of business systems administration at Fusion. Fusion manufactures complex products in an environment that runs the gamut from make to order to engineer to order. The company’s products – an irradiator (which emits radiation onto the surface being cured) and a power supply – are built on two separate production lines, meaning
5/5/2006 10:36:00 AM
Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.
: last year. Existing Compaq customers should feel better about not jumping ship. Finally, HP is poised to continue its rise in customer satisfaction, at IBM s expense, just as it has in overall PC sales. IBM shops should consider HP as an alternative source for desktop PCs.
ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer.
: ERP User Satisfaction Survey: Summary ERP User Satisfaction Survey: Summary Source: ABAS Software Document Type: White Paper Description: In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer. ERP User
12/15/2011 10:46:00 AM
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.
: of how satisfied its customers really are. In such a situation, any efforts to improve customer satisfaction would be taken in the wrong direction. Aspects Critical to Customer Satisfaction I have been using the following method to compute a customer satisfaction metric, based on internal data, in all the organizations to which I have provided consulting services. I developed this system through reverse-engineering of the vendor-rating metric that manufacturers use to rate their suppliers. The method is
Sit Customer Sit How Did Customers Get So Trained?
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think they perceive?
: Customer Sit How Did Customers Get So Trained? Sit Customer Sit How Did Customers Get So Trained? René Jones - October 18, 2003 Read Comments Sit Customer Sit How Did Customers Get So Trained? Featured Author - Ren Jones - October 18, 2003 The Situation I need that shipped overnight! I need that delivered today! Drop it off to me on your way home? I do not want to pay a restocking charge! Do these all sound familiar? I d be willing to bet you can come up with a book full of the things
Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company
Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy.
: to Make Sure Your Customers Love Your Company Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company Source: RightNow Technologies Document Type: White Paper Description: Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love
11/6/2006 10:10:00 AM
Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read the case study.
: Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction Source: SumTotal Systems Document Type: Case Study Description: Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for
5/26/2011 4:12:00 PM
When You Realized the Need for a Unified View of Your Customers, that is E.piphany
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.
: Unified View of Your Customers, that is E.piphany When You Realized the Need for a Unified View of Your Customers, that is E.piphany L. Talarico - August 16, 2000 Read Comments L. Talarico - August 16, 2000 Event Summary E.piphany, Inc. develops CRM (Customer Relationship Management) software primarily for the Fortune 1000. Their new product suite, E.5, will become available in late August 2000. This suite is the company s first attempt to combine analytical information with such traditional CRM
Customers, Not Cars, Now Drive Auto Importer’s Strategy
This report reviews how one company made the strategic decision to replace the legacy systems built to support the old organizational structure with a new system that revolves around customers, not vehicles. The new system consists of fully integrated components, with a customer relationship management (CRM)-based frontend. The technology infrastructure was crucial to the overall success of the restructuring effort.
: Customers, Not Cars, Now Drive Auto Importer’s Strategy Customers, Not Cars, Now Drive Auto Importer’s Strategy Source: SAP Document Type: White Paper Description: This report reviews how one company made the strategic decision to replace the legacy systems built to support the old organizational structure with a new system that revolves around customers, not vehicles. The new system consists of fully integrated components, with a customer relationship management (CRM)-based frontend. The technology
3/18/2011 10:38:00 AM
Support for Old Releases-Good for the User but Is It Good for the Vendor?
The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.
: vendors are encouraging their customers to consider migration at the customers convenience some time in the future. Also notable was the recent PeopleSoft pledge to continue to enhance and support the former J.D. Edwards IBM AS/400 -based World Software (now renamed as PeopleSoft World), while at its recent worldwide partner conference, Microsoft Business Solutions promised ten years support (till 2013) for all its current product lines on diverse proprietary technologies, even after the so-called
@Home Scans Own Customers
@Home has been scanning their own customers to see if they are running news or webservers. If you're one of their spam happy customers, cut it out. If you've been a past victim of spam coming through their networks, hopefully some good will come out of this.
: @Home Scans Own Customers @Home Scans Own Customers L. Taylor - February 21, 2000 Read Comments Event Summary @Home has been scanning its own customers to see if they are running news or web servers. This is likely a response to the USENET Death Penalty that was called against the company for the amount of spam coming from its networks. What this means is that the systems and network administrators working at @Home are using what is known as a network scanner to look for people sending unsolicited junk
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