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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customers satisfaction


How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

customers satisfaction  of how satisfied its customers really are. In such a situation, any efforts to improve customer satisfaction would be taken in the wrong direction. Aspects Critical to Customer Satisfaction I have been using the following method to compute a customer satisfaction metric, based on internal data, in all the organizations to which I have provided consulting services. I developed this system through reverse-engineering of the vendor-rating metric that manufacturers use to rate their suppliers. The method is b

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

customers satisfaction  of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More

Customer Satisfaction Analytics for Market Metrix


GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize their own reports.  

customers satisfaction  GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize their own reports. Read More

Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

customers satisfaction  offers. Target the right customers with the right product or package, at the right time and at the right price. Differentiating through service excellence: Reduce service costs and increase customer satisfaction and retention by resolving customer problems at first contact. Help transform the service operation from a cost center to a profit center. These processes are supported by a variety of solutions, including these: The SAP® Customer Relationship Management application is designed to help companies Read More

Dell Tops in Customer Satisfaction


Compaq rises, IBM falls, but Dell remains master of the desktop domain.

customers satisfaction  last year. Existing Compaq customers should feel better about not jumping ship. Finally, HP is poised to continue its rise in customer satisfaction, at IBM's expense, just as it has in overall PC sales. IBM shops should consider HP as an alternative source for desktop PCs. Read More

Customers Continue Rapid Adoption of Oracle Fusion Human Capital Management


VP of Product Strategy for Oracle Fusion Human Capital Management Gretchen Alarcon shares insights on the different pathways to and benefits gained from investment in next-generation technology.

customers satisfaction  Continue Rapid Adoption of Oracle Fusion Human Capital Management Read More

ROI Systems Defies The Odds Through Delighted Customers Part Two: Market Impact


ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the vendor to provide its customers with easy migration paths to updated technology.

customers satisfaction  days), which indicates happy customers gladly paying their dues. Key to ROI's customer satisfaction success could likely lie in the fact that it has hardly ever launched any product enhancement and support directions that would eventually leave any of its customers in the dead-end street or feeling blackmailed. Instead, for more than two decades, ROI Systems has stuck to its core competencies rather than impetuously venturing into uncharted territory with dubious benefits for its customers. The company Read More

abas-USA Adds VC999 to Its Customers Roster


Following on its recent win at Carolina Color, abas-USA announced that VC999 Packaging Systems has selected it to be its enterprise resource planning (ERP) provider. VC999 is a global leader in the design and manufacturing of vacuum chamber, thermoforming (rollstock), tray sealer, and flow wrapper machine systems as well as other packaging robotics, vision inspection systems, conveyer/converger

customers satisfaction  Adds VC999 to Its Customers Roster Following on its recent  win at Carolina Color ,  abas-USA announced  that VC999 Packaging Systems has selected it to be its enterprise resource planning (ERP) provider. VC999 is a global leader in the design and manufacturing of vacuum chamber, thermoforming (rollstock), tray sealer, and flow wrapper machine systems as well as other packaging robotics, vision inspection systems, conveyer/converger systems, labeling, and product scanning. abas Business Software is an Read More

Optimizing the Supply Chain and Increasing Customer Satisfaction: An Interview with Robert Abate of RCG Information Technology


Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

customers satisfaction  the Supply Chain and Increasing Customer Satisfaction: An Interview with Robert Abate of RCG Information Technology In today's podcast, hear TEC research analyst Lyndsay Wise and RCG Information Technology's Robert Abate discuss how manufacturers can use business intelligence (BI) to optimize their supply chains and increase customer satisfaction. Some key issues discussed include manufacturers' sensitivity to overruns, high production costs, and customer dissatisfaction BI's ability to Read More

Ramco to Its Customers - Let's Get Personal!


Ramco Systems returned to Las Vegas for its annual user group meeting in North America in October of 2003. We review the progress that Ramco has made on its promises to customers at the last user conference, the customers’ reactions to the progress, and where Ramco and its customers will go from here.

customers satisfaction  to Its Customers - Let's Get Personal! Event Summary Approximately one year ago in Las Vegas, Ramco Systems Limited ( www.ramco.com ), a global provider of enterprise solutions with headquarters in India, unveiled a new vision for enterprise applications at its annual user group conference. Its vision of delivering applications built on flexible, adaptable, and expandable business process models was intended to address the three realities of business, namely that businesses have 1) unique needs, 2) Read More

WiSys WMS for Exact Macola Customers


Exact, a provider of enterprise resource planning (ERP) business solutions for small to medium manufacturing and distribution companies, has announced a partnership with WiSys, a provider of warehouse management systems (WMS). This partnership is part of Exact’s strategy to expand and strengthen the Exact Macola product portfolio with complementary best-of-breed business solutions.

customers satisfaction  WMS for Exact Macola Customers Exact , a provider of enterprise resource planning (ERP) business solutions for small to medium  manufacturing and distribution companies, has announced a partnership with WiSys , a provider of warehouse management systems (WMS). This partnership is part of Exact’s strategy to expand and strengthen the Exact Macola product portfolio with complementary best-of-breed business solutions. Warehouse management aims to drive efficiencies in production, inventory, shipping, and Read More

Service Management: Understanding the Real End-user Experience


How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.

customers satisfaction  many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care. Read More

Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company


Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy.

customers satisfaction  to Make Sure Your Customers Love Your Company Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Read More

New Contours for Bank Branches as Customers Get Digitally Savvy


The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing pay checks. This white paper, produced jointly by Knowledge@Wharton and Wipro Technologies, captures the emerging business models for bank branches. It is based on comprehensive, globally conducted customer surveys, as well as interviews with Wharton faculty and Wipro executives.

customers satisfaction  for Bank Branches as Customers Get Digitally Savvy The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing pay checks. This white paper, produced jointly by Knowledge@Wharton and Wipro Technologies, captures the emerging business models for bank branches. It is based on comprehensive, globally conducted customer su Read More

Trends in Training Your Extended Enterprise: Partners and Customers


SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners with learning management systems (LMSs). Find out why they’re using LMS functionality to help drive their business globally while maintaining performance standards.

customers satisfaction  Extended Enterprise: Partners and Customers SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners with learning management systems (LMSs). Find out why they’re using LMS functionality to help drive their business globally while maintaining performance standards. Read More