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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer


Achieving customer loyalty with customer analytics
In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key

customer  customer loyalty with customer analytics In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers are, what they want and will do next, and which actions and strategies are most likely to generate loyalty. It’s a powerful and innovative technology, but still operates on the traditional business axiom that customer loyalty begins with customer satisfaction.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer

Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

customer  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More

Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

customer  Customer-centric Companies With Fanatical Customer Advocates The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability. Read More

Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

customer  the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer There's a new three-letter acronym making the rounds out there—and it's already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it's worth exploring the many ways in which one might design, optimize, and support this practice. Who's against giving Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

customer  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

3 Questions You Need to Take More Seriously When Adopting Mobile CRM


Most of us use a mobile device for work, and even though we all care about how to maintain and keep these devices safe and running well, there are questions that we probably did not consider seriously or decided to deal with later. Though this inactivity may not have serious consequences for each individual, the sum of many small issues can turn into a big problem at the company level. In order

customer  Guide: New Innovations in Customer Relationship Management. In the guide, I will also include listings, as well as provide an overview and analysis of innovative solutions. In the meantime, I welcome your thoughts on the mobile CRM risks, which may sometimes be underestimated by companies. Related Blog Posts These Are the Times of CRM Vindication and Validation , parts 1 , 2 , and 3 Related White Papers (registration required) Mobility Is Sweeping Across the Enterprise 5 Best Practices for Managing Read More

Web Application Security: The Truth about White Box Testing versus Black Box Testing


Information security managers, quality assurance staff, and developers are faced with the enormous responsibility of keeping Web applications secure from the ever-growing menace of hackers and internal threats alike. So how can they protect sensitive data without exhausting internal resources, overspending the budget, or being forced to use costly manual penetration testing using external consulting firms?

customer  Application Security: The Truth about White Box Testing versus Black Box Testing Web Application Security: The Truth about White Box Testing versus Black Box Testing If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cenzic provides software and SaaS solutions for dynamic, black box testing of Web applications to protect your Website against hacker attacks. Source: Cenzic Resources Related to Web Application Security: The Truth about Read More

Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability


For years, utilities have seen a growing need to enable a smarter electric grid, promote cleaner power sources, and replace aging structures. These issues came into sharper focus when US President Obama signed into law the American Recovery and Reinvestment Act (ARRA). This legislation provides funding for many energy initiatives—however, strict compliance guidelines come with the stimulus plan. Find out more.

customer  Demands in Sales and Customer Service – SAP white paper Enterprise Asset Management: Maximize Return on Assets with an End-to-End Solution – SAP solution brief   Searches related to Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability : Utility | Utilities Programs | Energy Utilities | Utilities Software | Power Utilities | Utilities Cost | Utilities Business | Energizing Utilities Conservation | Energizing Utilities Strategies | Utilities Read More

Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC


F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing business. However, Westcott realized it needed to do its homework before jumping into the purchase of a new enterprise resource planning (ERP) system. Company executives, including chief financial officer (CFO) Jeff Cohen, did just that by attending an ERP Vendor Shootout moderated by Technology Evaluation Centers (TEC). These biannual events are intended to simplify the ERP selection process for companies with manufacturing, distribution, and project-oriented requirements, by hosting top ERP packages demonstrations side by side. Westcott found TEC's comprehensive and structured software evaluation and selection methodology could determine which, out of the hundreds of ERP systems on the market, was the best-fit for its evolving business.

customer  Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC Photography equipment distributor F.J. Westcott contracts TEC for comprehensive and objective guidance in ERP evaluation and selection project Montreal, QC, October 29, 2009 - F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing Read More

ArticSoft


ArticSoft provides public key infrastructure (PKI)-enabled encryption and digital signature products. ArticSoft's products protect files, folders, e-mails, instant messages, Web pages, and content in any application. Users can generate x.509-compliant certificates/keys using the company's software or import them from any certificate authority. ArticSoft also provides a comprehensive security education center where users can read beginner guides and white papers on PKI, view online demos, or download free trials of the software. ArticSoft has over 30 years IT security experience. The company's chief executive officer (CEO), Steve Mathews, writes regular articles for Secure Computing magazine and is one of the authors of ISO/IEC 17799 (formerly BS7799).

customer  ArticSoft provides public key infrastructure (PKI)-enabled encryption and digital signature products. ArticSoft's products protect files, folders, e-mails, instant messages, Web pages, and content in any application. Users can generate x.509-compliant certificates/keys using the company's software or import them from any certificate authority. ArticSoft also provides a comprehensive security education center where users can read beginner guides and white papers on PKI, view online demos, or Read More

Project Management Communication: Part 3 of 3


In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to senior management, as well as justification for projects based on the expected value of each product in its planning stage, and in projects both in progress and completed. What Is Project Portfolio Management? Project portfolio

customer  a job function, like customer service. • Project deployment strategies more predictable . By being able to view the entire portfolio of projects across the organization, the ability to identify and plan for resources ensures that outsourcing costs are managed according to specific requirements. For more information on PPM and vendors that offer PPM solutions, please visit TEC’s Project Portfolio Management Evaluation Center ( http://ppm.technologyevaluation.com/ ). You can also read white papers, Read More

TEC presents Its 2009 Manufacturing Execution Systems State of the Market Report


Technology Evaluation Centers Inc. (TEC), the leading resource for enterprise software selection, has released a new manufacturing execution systems (MES) state of the market report.

customer  The report includes various customer success stories as well as a comprehensive vendor spotlight on industry-leading vendors in MES, including Epicor, Omnitrol Networks, SYSPRO, and Wonderware.   The 2009 State of the Market Report is available for download at no charge at http://whitepapers.technologyevaluation.com/view_document/9552/State-of-the-MES-Software-Marketplace.html   About Technology Evaluation Centers (TEC) TEC provides insight and expertise in offering impartial resources and services to Read More

TEC helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection


The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and business performance management (BPM) solutions to streamline how information was collected and analyzed across its various business functions. It had initially contracted Technology Evaluation Centers (TEC) for a standard software evaluation and selection project involving a self-service approach, supported by TEC's objective and structured methodology. However, as the early stages of the project unfolded, specific functional requirements pointed to the need for additional advisory services, and so TEC's team of experts was brought in to lead a customized project.

customer  helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection TEC helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection Crop Protection and Life Science Company Selects Best-fit BI and BPM Solutions with TEC Methodology. Montreal, QC, December 10, 2009 — The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and business performance management (BPM) Read More

Why Reader Complaints May Be the Most Useful Part of Your Day


As managing editor for TEC’s white paper site, I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on particular (sometimes very particular) subjects. The other day I received this e-mail, titled “Meaningless White Papers”: “I don't appreciate seeing a good White Paper title and description, then finding out I need to

customer  Reader Complaints May Be the Most Useful Part of Your Day As managing editor for TEC’s white paper site , I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on particular (sometimes very particular) subjects. The other day I received this e-mail, titled “Meaningless White Papers”: “I don't appreciate seeing a good White Paper title and description, then finding out I need to register with my phone number at another site to read it! Read More

The Importance of the White Paper and What It Can Do for You


The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before there were computers in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a

customer  Intelligence Business Process Modeling Customer Relationship Management Document Management Enterprise Resource Planning Human Resources Manufacturing Management Supply Chain Management ...and much more TEC’s White Paper site can help you find white papers quickly and easily! Browse our free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions. Our white papers are sorted by Topic Industry Vendor Name Top 25 Read More