-
Abstract:
Because sustaining a strong relationship with customers is essential for future growth, the most successful companies work
hard to ensure that their customers don’t feel shortchanged. But the benefits of customer satisfaction extend beyond gaining
more business with a single account. Find out how to ge (...)
Excerpt related to
customer value:
Delivering Customer Value: Innovative Approaches to Maintain Competitive Success. Source:
SAP. Document Type: White Paper Description ...
Published:
2010-03-11
-
Abstract:
As one-to-one marketing begins to permeate mainstream business practices, organizations in highly competitive markets struggle
to gain an advantage. Thus, as part of an ongoing effort to differentiate products and services, best-in-breed organizations
are now using a tool called “customer lifetime valu (...)
Excerpt related to
customer value:
Leveraging Customer Lifetime Value to Increase Return on Marketing Investment (ROMI). Source:
Customer Chemistry. Document Type: White ...
Published:
2010-03-11
-
Abstract:
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek
more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results?
Customer value enhancement (CVE) is a predictive approach (...)
Excerpt related to
customer value:
Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins.
Source: SAP. Document Type: White Paper ...
Published:
2010-09-01
-
Abstract:
In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers
of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real
time and through the right channel. Discover solutions that (...)
Excerpt related to
customer value:
Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation
for Service Providers. Source: SAP. Document ...
Published:
2010-09-01
-
Abstract:
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand
out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company.
Read this white paper on how information technology t (...)
Excerpt related to
customer value:
Delivering Superior Customer Value in Insurance. ... Download <strong>Delivering
Superior Customer Value in Insurance </strong>. Comments: ...
Published:
2010-12-22
-
Abstract:
Embedded knowledge exists in the supply chain to understand and unlock customer value. Integrating the chain is crucial to
aligning the goals of customers and provider. (...)
Excerpt related to
customer value:
Embedded knowledge exists in the supply chain to understand and unlock customer value. Integrating
the chain is crucial to aligning the goals of c...
Published:
2004-11-02
-
Abstract:
Effective sales organizations do more than just meet revenue goals. They find new ways to achieve their goals while ensuring
their sales professionals maintain focus on activities that foster profitable customer relationships. Learn how a customer
relationship management (CRM) solution can help your sale (...)
Excerpt related to
customer value:
Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value. Source:
SAP. Document Type: White Paper Description ...
Published:
2010-09-01
-
Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
customer value:
The business ecosystem has shifted focus from corporation to customer, and the location of value
has changed with it. Where value had historically...
Published:
2006-09-21
-
Abstract:
Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering
that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than
as individual enterprises, each relying on the ot (...)
Excerpt related to
customer value:
The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value. Source: SAP.
Document Type: White Paper Description ...
Published:
2012-01-27
-
Abstract:
Lean manufacturing emphasizes the minimization of the amount of all the resources (including time) used in the various activities
of the enterprise. The typical areas of hidden waste are over-production, waiting, transportation, over-processing, motion,
excessive inventory, and defective units. (...)
Excerpt related to
customer value:
Lean manufacturing emphasizes the minimization of the amount of all the resources (including time) used in the various activities
of the enterpris...
Published:
2006-02-13
-
Abstract:
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve
made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series,
learn how traditional customer relationship (...)
Excerpt related to
customer value:
Customer Experience Management: The Value of Moments of Truth. ... Download
<strong>Customer Experience Management: The Value of Moments of Truth</strong>.
Comments: ...
Published:
2010-03-11
-
Abstract:
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down
the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly,
or may in fact be misunderstood. We provide some insigh (...)
Excerpt related to
customer value:
... many... Defining the Value of Customer Loyalty. ...
profits. Download <strong>Defining the Value of Customer Loyalty</strong>. Comments:
...
Published:
2010-03-11
-
Abstract:
A well designed business intelligence (BI) solution provides users with a self-service environment that matches their decision-making
processes. At the same time, it frees IT groups from ongoing development duties, enabling them to focus on systems management
and maintenance issues, as well as data integ (...)
Excerpt related to
customer value:
Success and Value from BI: The QlikView Customer Experience. ... Download
<strong>Success and Value from BI: The QlikView Customer Experience</strong>.
Comments: ...
Published:
2010-06-02
-
Abstract:
Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of
transportation and logistics software should place RedPrairie on a shortlist of SCE vendors. Blossoming RedPrairie has offered
its prospects a risk/gain-sharing arrangements. In oth (...)
Excerpt related to
customer value:
Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of
transportation and logi...
Published:
2003-01-07
-
Abstract:
The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI)
analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between
initiatives that may have very different justifications (...)
Excerpt related to
customer value:
Time to Value and ROI from BI: The QlikView Customer Experience. ... Download
<strong>Time to Value and ROI from BI: The QlikView Customer Experience</strong>.
...
Published:
2010-06-02
-
Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer value:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
-
Abstract:
Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy.
Employing a go-to-market strategy of being the lowest cost provider is one thing, but dramatic, tactical discounting on every
deal will erode your company's margins and leave you (...)
Excerpt related to
customer value:
Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy.
Employing a go-to-m...
Published:
2004-06-14
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer value:
... User Recommendations. Evaluate the value of SLM in your business in terms of increased
service revenue, decreased cost, and increased customer satisfaction; ...
Published:
2003-06-11
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer value:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
-
Abstract:
LMS presents both an opportunity and a challenge for RedPrairie. (...)
Excerpt related to
customer value:
LMS presents both an opportunity and a challenge for RedPrairie.
Published:
2003-01-10