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Abstract:
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve
made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series,
learn how traditional customer relationship (...)
Excerpt related to
customer value management:
Customer Experience Management: The Value of Moments of Truth. ...
Download <strong>Customer Experience Management: The Value of Moments
of Truth</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
customer value management:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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Abstract:
Embedded knowledge exists in the supply chain to understand and unlock customer value. Integrating the chain is crucial to
aligning the goals of customers and provider. (...)
Excerpt related to
customer value management:
Embedded knowledge exists in the supply chain to understand and unlock customer value. Integrating the chain is crucial to
aligning the goals of c...
Published:
2004-11-02
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer value management:
... by tapping into the value of the ... Lifecycle Management,
Service Lifecycle Management provides manufacturers ... for greater revenue after the customer
has purchased ...
Published:
2003-06-11
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
customer value management:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer value management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
Excerpt related to
customer value management:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and t...
Published:
2006-05-23
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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
customer value management:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer value management:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of
transportation and logistics software should place RedPrairie on a shortlist of SCE vendors. Blossoming RedPrairie has offered
its prospects a risk/gain-sharing arrangements. In oth (...)
Excerpt related to
customer value management:
Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of
transportation and logi...
Published:
2003-01-07
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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
customer value management:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer value management:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer value management:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
customer value management:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
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Abstract:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a (...)
Excerpt related to
customer value management:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcas...
Published:
2007-09-19
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer value management:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Excerpt related to
customer value management:
... Lifecycle Management - Tapping into the Value of the ...
Namely, Service Lifecycle Management (SLM) is a business ... a strategic part of the customer’s
business ...
Published:
2008-03-05
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Abstract:
Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy.
Employing a go-to-market strategy of being the lowest cost provider is one thing, but dramatic, tactical discounting on every
deal will erode your company's margins and leave you (...)
Excerpt related to
customer value management:
Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy.
Employing a go-to-m...
Published:
2004-06-14
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Abstract:
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend
management specialist Zeborg. However, despite a good fit, enlarged customer base, and improved cross-selling opportunity,
some challenges and product gaps will have to be overcom (...)
Excerpt related to
customer value management:
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend
management specialis...
Published:
2003-11-18
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Abstract:
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability,
then the corporate capabilities or competencies required to drive those metrics must include controlling supply chain costs,
managing supply chain cycle time, and optimizing resp (...)
Excerpt related to
customer value management:
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability,
then the corporate ...
Published:
2002-11-12