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Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Repo...
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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Patient Device Tracking: Integrating Customer, Physician, and Patient Data
For today’s medical device manufacturer, today’s world is complex. The convergence of technology and implanted medical devices has led to some of the most
Device Tracking: Integrating Customer, Physician, and Patient Data For today’s medical device manufacturer, today’s world is complex. The convergence of technology and implanted medical devices has led to some of the most innovative and effective new medical therapies in history. Unfortunately, that convergence has created tremendous complexities in the development, manufacture, and implantation of those devices. One area that continues to undergo transformation is patient device tracking
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge
response capability that enables customer care agents to start a response in any channel, such as social media or short message service (SMS), and then follow up by e-mail or other channels, seamlessly tracking interactions across channels between agents and their customers. Attensity Respond includes a social media interface that enables social responders in marketing or social teams to respond directly to social conversations across multiple social networks such as Facebook, Twitter, forums, blogs, and
Case Study: Shipment Tracking Software
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Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses'' operations. Or CRM can—unintentionally—cause a host of problems, from
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Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.
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Customer Care and Billing (CC&B)
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Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services.
Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the
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11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.
Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.
The Key to Achieving Global Customer Visibility
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2011 Customer Relationship Management Buyer''s Guide: Innovations in CRM
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The Three Cs of Successful Positioning Part Four: The Customer
What''s keeping your customer up at night? Know thy customers—and their problems.
Positioning Part Four: The Customer The Three Cs of Successful Positioning Part Four: The Customer Featured Author - Lawson Abinanti - March 29, 2005 Introduction There is no easy, off-the-shelf way to uncover a strong positioning for your business-to-business (B2B) software or service. By definition, every positioning must be unique to be effective. But there is a cut-to-the-chase question that will get you right to the heart of it: What is my target audiences'' most pressing problem? Answer that, and
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