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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer tracking


Patient Device Tracking: Integrating Customer, Physician, and Patient Data
For today’s medical device manufacturer, today’s world is complex. The convergence of technology and implanted medical devices has led to some of the most

customer tracking  Device Tracking: Integrating Customer, Physician, and Patient Data For today’s medical device manufacturer, today’s world is complex. The convergence of technology and implanted medical devices has led to some of the most innovative and effective new medical therapies in history. Unfortunately, that convergence has created tremendous complexities in the development, manufacture, and implantation of those devices. One area that continues to undergo transformation is patient device tracking Read More
Case Study: Shipment Tracking Software
A US-based multinational company providing end-to-end customer service via an online shipment and tracking system needed to develop an application that would

customer tracking  multinational company providing end-to-end customer service via an online shipment and tracking system needed to develop an application that would allow customers to track shipment without going to the service provider’s web site. The multinational turned to Rishabh for development services. Read More
Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

customer tracking  IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter''s study is based on the opinions of 550 IT managers at large U.S. corporations from interviews conducted between mid-January and early April 2000. The principal shifts in rankings this quarter involve Compaq moving up two positions in the desktop segment and up to second position in the Read More
Customer Success Story: The Business of Architecture
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending

customer tracking  Success Story: The Business of Architecture Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing. Read More
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

customer tracking  capabilities and the phrase customer relationship management became a bi-word in the world of technology. On a separate path, Peppers and Rogers (currently a strategic division of Carlson Marketing) popularized one to one marketing which established a marketing component in CRM. At the same time, the dot-com era was born and the idea of tracking consumer behaviors at the click level materialized, giving rise to real time marketing. The rush for customer data was soon followed by the realization that Read More
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

customer tracking  2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization''s customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Disparate applications such as billing and call center systems do not Read More
Social Customer Suite
Lithium@s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. @

customer tracking  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

customer tracking  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More
Active RFID Solutions for Asset Tracking and Inventory Management
Radio frequency identification (RFID) technology is fast replacing ScanCode technology in asset tracking and inventory management. Traditionally, asset tracking

customer tracking  RFID Solutions for Asset Tracking and Inventory Management Radio frequency identification (RFID) technology is fast replacing ScanCode technology in asset tracking and inventory management. Traditionally, asset tracking and inventory management in retail supply chain or manufacturing or service units depended heavily on manual scanning of bar code printed on each item at every strategic point. This white paper focuses on details of RFID technology and how you can automate asset tracking and Read More
Customer Analytics Pay Off
To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value

customer tracking  help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

customer tracking  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today''s competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More
I Love Customers—How Customer-centricity Drives Bottom Line Benefits
More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all

customer tracking  a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more. Read More
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

customer tracking  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More
Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

customer tracking  Customer Relationship Management Effectively: Beyond Implementation Deploying Customer Relationship Management Effectively: Beyond Implementation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate and streamline financial, customer relationship, and supply chain processes in a way that helps you drive business success. Source : Read More
The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine
Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven

customer tracking  Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better produc Read More
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