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Case Study: Shipment Tracking Software
A US-based multinational company providing end-to-end customer service via an online shipment and tracking system needed to develop an application that would

customer tracking software  multinational company providing end-to-end customer service via an online shipment and tracking system needed to develop an application that would allow customers to track shipment without going to the service provider’s web site. The multinational turned to Rishabh for development services. Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer tracking software


Software Vendor Red Flags
So you’re well on your way in terms of deploying the enterprise software. With great care and diligent planning you have assembled your team and despite your

customer tracking software  refuses to give you customer references. This is, perhaps, one of the most telling. One of my very first experiences was with a software vendor whose idea of providing references consisted of excerpts from magazines which supported the marketing efforts of the vendor. Take note of any customer sites they have mentioned and ask for names which you may contact to obtain an independent review of the software and the vendors support. Trust Me I have seen this before The vendor has installed software in Read More
Niche Software at Its Best
Deltek Vision and other Deltek enterprise solutions, have been major players with project management-oriented organizations for the past twenty years. Vision a

customer tracking software  Fifty percent of its customer base is comprised of firms with fifty or fewer employees. Deltek's target market is 100 percent small and medium businesses (SMB) with revenues from $2 million to $200 million (USD). Deltek created Vision to meet the ERP needs of project-based professional services firms, including consulting firms, IT service system integrators, and architecture and engineering firms. To better meet the needs of its target market, Deltek has identified three key challenges for PSA firms Read More
Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

customer tracking software  offer the marketing, sales, customer service, accounting, e-commerce, web site management, etc. functionality needed in a fully-integrated suite of software modules. The big industry players also recognize the impact of fully integrated suites in the market. Recently, the founder of Siebel, Tom Siebel, talked about the market impact of integration in terms of Oracle's acquisition of Siebel. What really brought this (Oracle's acquisition of Siebel) together was a shift in market dynamics, Siebel said in Read More
Soffront Software
Soffront Software, Inc., established in 1992 and located in Fremont, California (US), offers an integrated CRM solution spanning marketing, sales, customer

customer tracking software  solution spanning marketing, sales, customer support, employee support, and portal applications. Soffront has more than 500 large enterprise customers as well as thousands of small enterprise customers worldwide. Soffront customers include companies across all industries, federal, state, and local government agencies, and the departments of many Fortune 500 corporations. Read More
iScala ERP Software
Epicor@s iScala enterprise resource planning (ERP) software enables businesses to automate and manage their standard business processes, and includes an e

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Global Software
Established in 1981, Global Software, Inc. is a privately owned company located in Raleigh, North Carolina (US). Their analytics suite, which includes

customer tracking software  With over over 1,000 customers and 3,500 installations worldwide, Global Software’s products are used in 39 countries. Global's European headquarters are in London, UK, and they have distributors in the United Kingdom, Canada, Australia, Italy, Spain, Mexico, New Zealand, Germany, Switzerland, France, Denmark, and Israel. Read More
Software Solutions: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

customer tracking software   Read More
Perfect Software
Located in Arcadia, California (US), Perfect Software has been supplying personal computer (PC) and Application System 400 (AS/400) custom accounting

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A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

customer tracking software  changing needs of their customers, employees, and business partners; and ensure their long-term viability and competitiveness. Read More
WorkForce Software, Inc.
Located in Livonia, Michigan (US), WorkForce provides enterprise class, web-based time and attendance, and labor management software for large employers. It is

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New Software Comparison Capabilities: Recruitment and Staffing Software
Over the past few months, we have built TEC’s Human Capital Management (HCM) Evaluation Center with a comprehensive set of features and functions, allowing our

customer tracking software  Software Comparison Capabilities: Recruitment and Staffing Software Over the past few months, we have built TEC’s Human Capital Management (HCM) Evaluation Center with a comprehensive set of features and functions, allowing our users to compare a wide variety of human resources (HR) and related enterprise software solutions available on the market. Last year saw the development of the Talent Management software evaluation competency, which nicely complements our core HR, learning management system Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

customer tracking software  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More
Entry Software Corporation
Since it was founded in 1998 in London, Ontario (Canada), Entry Software Corporation has provided work management solutions for information technology (IT

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Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

customer tracking software  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More

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