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Abstract:
Customer information system (CIS) projects in the utilities industry have earned a reputation for being disruptive to business,
very expensive, and always behind schedule. As a mission-critical cash register for utilities, it pays to examine CIS more
closely. Learn about the perspectives on strategic CIS (...)
Excerpt related to
customer systems:
Enhancing the Agility of Customer Information Systems in Utilities. ...
Download <strong>Enhancing the Agility of Customer Information Systems in Utilities</strong>.
...
Published:
2010-03-11
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Abstract:
PEMCO Corporation, a manufacturer of high quality mining products for multinational original equipment manufacturers (OEMs),
realized increased on-time delivery performance and reduced customer service costs while preventing product shortages through
just-in-time material availability. The improved quali (...)
Excerpt related to
customer systems:
A Made2Manage Systems Customer Profile: The Story of PEMCO Corporation. Source: Consona/Made2Manage
Systems. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
Jasper Seating, an Indiana (US)-based manufacturer of wood furniture products, faced intense pressure from Asian imports,
rising raw material prices, and a shortage of skilled labor. But the company achieved significant business improvements after
implementing the Made2Manage Enterprise Business System i (...)
Excerpt related to
customer systems:
A Made2Manage Systems Customer Profile: The Story of Jasper Seating Company, Inc. Source:
Consona/Made2Manage Systems. Document Type ...
Published:
2010-03-11
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Abstract:
Chemtech, a plastics injection molder, experienced doubled sales, achieved a 99.7 percent on-time delivery rate, and generated
time savings and process efficiencies after implementing DTR Plastics ERP. In fact, after running this application for seven
years, they were winning new clients as a result of b (...)
Excerpt related to
customer systems:
A Made2Manage Systems Customer Profile: The Story of Chemtech Plastics Inc. Source: Consona/Made2Manage
Systems. Document Type: Case ...
Published:
2010-03-11
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Abstract:
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped
our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated
these systems with their fulfillment, inventory, and bil (...)
Excerpt related to
customer systems:
Comprehensive Operation Support Systems and Customer Care Solution. ...
Download <strong>Comprehensive Operation Support Systems and Customer Care Solution</strong>.
...
Published:
2010-03-11
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Abstract:
A Made2Manage Systems Customer Profile: The Story of Fuserashi International Technology, Inc. (F.I.T.).Reports and Other Package
to Use In Your Dynamic System of Made2Manage Systems Customer Profile. Based in Cleveland, Ohio (US), Fuserashi International
Technology, Inc. is a manufacturer of precision nut (...)
Excerpt related to
customer systems:
A Made2Manage Systems Customer Profile: The Story of Fuserashi International Technology,
Inc. (FIT).Reports and Other Package to Use In Your Dyn...
Published:
2010-03-11
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Abstract:
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution
requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business
processes rely on business systems. Therefore, a dir (...)
Excerpt related to
customer systems:
... It is difficult to imagine a company with effective business processes for customer
service without expecting it to have effective business systems in place. ...
Published:
2004-07-31
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer systems:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
NEON Systems has signed an agreement to develop and distribute Sterling Software's SOLVE:Diplomat product. Diplomat has been
used to integrate disparate Customer Relationship Management (CRM) and call center systems. NEON intends to evolve it into
a unified EAI (Enterprise Application Integration) soluti (...)
Excerpt related to
customer systems:
... Diplomat offers bi-directional sharing of customer information across multiple systems
with different interfaces, databases, and data models, creating synergy ...
Published:
2000-01-26
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Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Excerpt related to
customer systems:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer...
Published:
2007-03-23
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Abstract:
Microsoft Point of Sale and Microsoft Retail Management System provide a complete point of purchase solution suite for small
and midsize specialty retail businesses. Released in 2005, Microsoft Point of Sale has enabled Microsoft to further penetrate
the retail market. (...)
Excerpt related to
customer systems:
Microsoft Point of Sale and Microsoft Retail Management System provide a complete point of purchase solution suite for small
and midsize specialty...
Published:
2006-08-31
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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
customer systems:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26
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Abstract:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
Excerpt related to
customer systems:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and t...
Published:
2006-05-23
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Abstract:
Ross Systems has come a long way as seen by TEC at the recent Rossworld user conference. The company’s progress is impressive,
but is Ross attempting to tackle too many requirements at once? (...)
Excerpt related to
customer systems:
Ross Systems has come a long way as seen by TEC at the recent Rossworld user conference. The company’s progress is impressive,
but is Ross attemp...
Published:
2002-12-17
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Abstract:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, with modest growth and cautious new technology introduction as a consequence. Owing to its slow growth,
ROI has achieved a small market presence in general and (...)
Excerpt related to
customer systems:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality
and superior customer support, w...
Published:
2000-06-22
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer systems:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer
support within certain industries; it is cons...
Published:
2000-07-20
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Abstract:
Global competition means more choice for consumers and increasing customer demands. Manufacturers and distributors must develop
a better understanding of what customers want so that they can configure, produce, and deliver products and services faster
and more cost-effectively. (...)
Excerpt related to
customer systems:
Global competition means more choice for consumers and increasing customer demands. Manufacturers and distributors must develop
a better understan...
Published:
2008-11-28
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Abstract:
If your data does not reflect reality, the system can never be effective. In today’s world of collaboration, showing a trading
partner dirty data is giving them the wrong message and tearing down the trust called for in a collaborating partnership. (...)
Excerpt related to
customer systems:
If your data does not reflect reality, the system can never be effective. In today’s world of collaboration, showing a trading
partner dirty data ...
Published:
2003-07-04
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Abstract:
Ramco's broad and deep product functionality and technology bundled with a reasonable price tag and short time-to-market
should create a powerful value proposition, however no one will know about it until marketing and sales execution are significantly
improved. (...)
Excerpt related to
customer systems:
Ramco's broad and deep product functionality and technology bundled with a reasonable price tag and short time-to-market
should create a powerful ...
Published:
2003-01-24
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Abstract:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quoting processes for manufacturers with complex requirements. Their benefits include quotes that are quick and
accurate, leading to increased customer satisfaction. (...)
Excerpt related to
customer systems:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quotin...
Published:
2007-11-16