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Abstract:
As companies try to escape the effects of the 2009 recession, a barrier to business growth is maintaining profitable long-term
relationships with customers. This Aberdeen Analyst Insight explores how top-performing companies are capturing, integrating,
managing, measuring, and acting on customer data thr (...)
Excerpt related to
customer survey:
Best-in-class Marketers Drive Enhanced Customer Loyalty. ... Download <strong>Best-in-
class Marketers Drive Enhanced Customer Loyalty</strong>. Comments: ...
Published:
2010-09-01
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Abstract:
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through
which they can find information, purchase goods, view and pay their bills, request services, or get support based on their
specific needs and preferences. Discover solutions that can (...)
Excerpt related to
customer survey:
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple
Touch Points. Source ...
Published:
2010-09-01
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Abstract:
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the
cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship
management (CRM) applications help you streamline cu (...)
Excerpt related to
customer survey:
Service: Reduce Cost While Maintaining Customer Satisfaction. ... Download <strong>Service:
Reduce Cost While Maintaining Customer Satisfaction</strong>. Comments: ...
Published:
2010-09-01
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Abstract:
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly
savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors
are leveraging social computing to build our customer relati (...)
Excerpt related to
customer survey:
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience. Source: SAP.
Document Type: White Paper ...
Published:
2010-09-01
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Abstract:
After-sales service represents a significant opportunity for industrial machinery and components (IM&C) manufacturers. Profit
margins for service operations can be higher than those for core manufacturing activities. And providing exceptional after-sales
service creates substantial opportunities for cros (...)
Excerpt related to
customer survey:
... And providing exceptional after-sales service creates substantial opportunities for cross-selling and
solidifying customer loyalty. ...
Published:
2010-09-01
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Abstract:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
Excerpt related to
customer survey:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
Published:
2010-03-11
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Abstract:
Can your company and brand rise to the challenge and cash in on mobile marketing opportunities? Companies are often bullish
about mobile marketing benefits, but lack the skill set to execute campaigns. And, though the interest in targeting consumers
is high, the concern that opt-in databases won’t deli (...)
Excerpt related to
customer survey:
Netsize Mobile Marketing Survey 2009. Source: Netsize. ... effective campaigns. Download
<strong>Netsize Mobile Marketing Survey 2009</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing
outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners
with learning management systems (LMSs). Find out w (...)
Excerpt related to
customer survey:
Trends in Training Your Extended Enterprise: Partners and Customers. Source: SumTotal Systems. Document Type: White Paper
Description ...
Published:
2010-03-11
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Abstract:
Johnson Controls International, a global leader in the automotive industry, needed a solution to drive the performance of
its customer care department for its European Refrigeration division. The project would affect approximately 200 users, including
some managers. Learn how the company chose a solution (...)
Excerpt related to
customer survey:
... Johnson Controls International, a global leader in the automotive industry, needed a solution to drive
the performance of its customer care department for its ...
Published:
2010-06-23
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Abstract:
Social Media and Customer Experience Feedback.Search for Articles and Other Solutions to Characterize Your Comparison In Relation
To Social Media and Customer Experience Feedback. Twitter, Facebook, LinkedIn, and blogs are just a few Internet services
that make up the new growing digital world called soci (...)
Excerpt related to
customer survey:
Social Media and Customer Experience Feedback.Search for Articles and Other Solutions to Characterize Your Comparison In Relation
To Social Media a...
Published:
2010-03-11
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Abstract:
Discover 10 warning signs that your enterprise resource planning (ERP) system is killing your business. We'll change your
mind about erp system. Today’s manufacturers face rising costs, increased competition, and changing customer requirements.
If their enterprise resource planning (ERP) solutions are n (...)
Excerpt related to
customer survey:
... Plex Systems. Document Type: White Paper Description: Today’s manufacturers face rising costs, increased
competition, and changing customer requirements. ...
Published:
2010-03-11
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
customer survey:
Best Practices for Improving Performance in Your Contact Center. Source: Focus Research. Document Type: White Paper Description:
In ...
Published:
2011-05-17
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer survey:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
Consult five ways to positively impact your customer retention and your business operations. Find the software information
you're looking for. Maintaining strong business performance and retaining loyal customers requires continual vigilance and
assessment. Establishing metrics that focus on value-added a (...)
Excerpt related to
customer survey:
Consult five ways to positively impact your customer retention and your business operations. Find the software information
you're looking for. Main...
Published:
2010-03-11
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Abstract:
Building on the limitations of traditional learning management systems—e.g., in federating information to external reps,
SumTotal’s Extended Enterprise solution can bring about the efficient delivery of knowledge for the strategic purpose of transforming
business performance. See how this platform ca (...)
Excerpt related to
customer survey:
The Extended Enterprise in Action: Promoting Brand Image, Increasing Customer Retention, Boosting Agility,
Improving Business Performance. ...
Published:
2011-03-09
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Abstract:
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right
tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference
between keeping customers and losing them. One way (...)
Excerpt related to
customer survey:
How to Respond Faster to Customer Feedback. Source: eXplorance Inc. ... Download <strong>How
to Respond Faster to Customer Feedback</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
The world is changing for public-sector organizations. To succeed, governments must go beyond basic cost savings and service
effectiveness to shape constituent perceptions about the programs that serve them. Discover how using software solutions to
enhance customer relationship management (CRM) processes (...)
Excerpt related to
customer survey:
... Discover how using software solutions to enhance customer relationship management (CRM)
processes enables governments to deliver levels of performance ...
Published:
2010-09-01
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Abstract:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system. (...)
Excerpt related to
customer survey:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived custo...
Published:
2009-04-13
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Excerpt related to
customer survey:
... A customer leaving right in the middle of the survey is worse than
a refusal to take the survey because the time spent with that customer is wasted and the
...
Published:
2009-09-03
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Abstract:
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery. (...)
Excerpt related to
customer survey:
... bypass the traditional contact center, what's the most effective way to manage your customer
service? Find out In the Aberdeen executive survey report, Multi ...
Published:
2011-06-13